UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended March 31, 2014
or
¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
Commission File Number 001-08918

SUNTRUST BANKS, INC.
(Exact name of registrant as specified in its charter)

	
			
Georgia	 	58-1575035	
(State or other jurisdiction
of incorporation or organization)	 	(I.R.S. Employer
Identification No.)	
303 Peachtree Street, N.E., Atlanta, Georgia 30308
(Address of principal executive offices) (Zip Code)
(404) 588-7711
(Registrant’s telephone number, including area code)
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes   ý     No   ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).   
  ý   Yes     ¨   No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act .

				
 	Large accelerated filer   x	 	Accelerated filer   o	
 	Non-accelerated filer   o (Do not check if a smaller reporting company)	 	Smaller reporting company   o	
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes   ¨     No   ý
At April 30, 2014 , 532,843,111 shares of the Registrant’s Common Stock, $1.00 par value, were outstanding.

	

 	

TABLE OF CONTENTS

	
			
 	 	Page	
GLOSSARY OF DEFINED TERMS	i - iii	
 	 	
PART I FINANCIAL INFORMATION	1	
 	 	 	
Item 1:	Financial Statements (Unaudited).	2	
 	Consolidated Statements of Income	2	
 	Consolidated Statements of Comprehensive Income	3	
 	Consolidated Balance Sheets	4	
 	Consolidated Statements of Shareholders’ Equity	5	
 	Consolidated Statements of Cash Flows	6	
 	Notes to Consolidated Financial Statements (Unaudited).	7	
 	 	 	
Item 2:	Management's Discussion and Analysis of Financial Condition and Results of Operations .	70	
Item 3:	Quantitative and Qualitative Disclosures About Market Risk .	109	
Item 4:	Controls and Procedures .	109	
 	 	 	
PART II OTHER INFORMATION	 	
 	 	 	
Item 1:	Legal Proceedings .	110	
Item 1A:	Risk Factors .	110	
Item 2:	Unregistered Sale of Equity Securities and Use of Proceeds.	110	
Item 3:	Default Upon Senior Securities.	111	
Item 4:	Mine Safety Disclosures .	111	
Item 5:	Other Information .	111	
Item 6:	Exhibits.	111	
 	 	 	
SIGNATURE.	 	112	

GLOSSARY OF DEFINED TERMS

ABS — Asset-backed securities.
ACH — Automated clearing house.
AFS — Available for sale.
Agreements — Equity forward agreements.
AIP — Annual Incentive Plan.
ALCO — Asset/Liability Management Committee.
ALM — Asset/Liability Management.
ALLL — Allowance for loan and lease losses.
AOCI — Accumulated other comprehensive income.
ASU — Accounting standards update.
ATE — Additional termination event.
ATM — Automated teller machine.
Bank — SunTrust Bank.
Basel III — The third Basel Accord developed by the BCBS to strengthen existing regulatory capital requirements.
BCBS — Basel Committee on Banking Supervision.
Board — The Company’s Board of Directors.
BPS — Basis points.
BRC — Board Risk Committee.
CCAR — Comprehensive Capital Analysis and Review.
CDO — Collateralized debt obligation.
CD — Certificate of deposit.
CDR — Conditional default rate.
CDS — Credit default swaps.
CET 1 — Common Equity Tier 1 Capital.
CEO — Chief Executive Officer.
CFO — Chief Financial Officer.
CIB — Corporate and Investment Banking.
C&I — Commercial and Industrial.
Class A shares — Visa Inc. Class A common stock.
Class B shares —Visa Inc. Class B common stock.
CLO — Collateralized loan obligation.
Company — SunTrust Banks, Inc.
CP — Commercial paper.
CPR — Conditional prepayment rate.
CRE  — Commercial real estate.
CSA — Credit support annex.
DDA — Demand deposit account.
Dodd-Frank Act — The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.
DOJ — Department of Justice.
DTA —  Deferred tax asset.
EPS — Earnings per share.

i

ERISA — Employee Retirement Income Security Act of 1974.
Exchange Act — Securities Exchange Act of 1934.
FASB — Financial Accounting Standards Board.
FDIC — The Federal Deposit Insurance Corporation.
Federal Reserve — The Board of Governors of the Federal Reserve System.
Fed funds — Federal funds.
FHA — Federal Housing Administration.
FHLB — Federal Home Loan Bank.
FICO — Fair Isaac Corporation.
Fitch — Fitch Ratings Ltd.
FRB — Federal Reserve Board.
FTE — Fully taxable-equivalent.
FVO — Fair value option.
GenSpring — GenSpring Family Offices, LLC.
GSE — Government-sponsored enterprise.
HAMP — Home Affordable Modification Program.
HUD — U.S. Department of Housing and Urban Development.
IIS — Institutional Investment Solutions.
IPO — Initial public offering.
IRLC — Interest rate lock commitment.
IRS — Internal Revenue Service.
ISDA — International Swaps and Derivatives Association.
LCR — Liquidity coverage ratio.
LGD — Loss given default.
LHFI — Loans held for investment.
LHFI-FV — Loans held for investment carried at fair value.
LHFS — Loans held for sale.
LIBOR —London InterBank Offered Rate.
LOCOM – Lower of cost or market.
LTI — Long-term incentive.
LTV — Loan to value.
MBS — Mortgage-backed securities.
MD&A — Management’s Discussion and Analysis of Financial Condition and Results of Operations.
MI — Mortgage insurance.
Moody’s — Moody’s Investors Service.
MRA — Master Repurchase Agreement.
MRM — Market Risk Management.
MRMG — Model Risk Management Group.
MSR — Mortgage servicing right.
MVE — Market value of equity.
NCF — National Commerce Financial Corporation.
NOW — Negotiable order of withdrawal account.

ii

NPA — Nonperforming asset.
NPL — Nonperforming loan.
OCC — Office of the Comptroller of the Currency.
OCI — Other comprehensive income.
OIG — Office of Inspector General.
OREO — Other real estate owned.
OTC — Over-the-counter.
OTTI — Other-than-temporary impairment.
Parent Company — SunTrust Banks, Inc., the parent Company of SunTrust Bank and other subsidiaries of SunTrust Banks, Inc.
PD — Probability of default.
QSPE — Qualifying special-purpose entity.
REIT — Real estate investment trust.
RidgeWorth — RidgeWorth Capital Management, Inc.
ROA — Return on average total assets.
ROE — Return on average common shareholders’ equity.
ROTCE — Return on average tangible common shareholders' equity.
RSU — Restricted stock unit.
RWA — Risk-weighted assets.
S&P — Standard and Poor’s.
SBA — Small Business Administration.
SCAP — Supervisory Capital Assessment Program.
SEC — U.S. Securities and Exchange Commission.
SERP — Supplemental Executive Retirement Plan.
SPE — Special purpose entity.
STIS — SunTrust Investment Services, Inc.
STM — SunTrust Mortgage, Inc.
STRH — SunTrust Robinson Humphrey, Inc.
SunTrust — SunTrust Banks, Inc.
SunTrust Community Capital — SunTrust Community Capital, LLC.
TDR — Troubled debt restructuring.
TRS — Total return swaps.
U.S. — United States.
U.S. GAAP — Generally Accepted Accounting Principles in the United States.
U.S. Treasury — The United States Department of the Treasury.
UPB — Unpaid principal balance.
UTB — Unrecognized tax benefit.
VA —Veterans Administration.
VAR —Value at risk.
VI — Variable interest.
VIE — Variable interest entity.
Visa —The Visa, U.S.A. Inc. card association or its affiliates, collectively.
Visa Counterparty — A financial institution which purchased the Company's Visa Class B shares.

iii

PART I - FINANCIAL INFORMATION
The following unaudited financial statements have been prepared in accordance with the instructions to Form 10-Q and Rule 10-01 of Regulation S-X, and accordingly do not include all of the information and footnotes required by U.S. GAAP for complete financial statements. However, in the opinion of management, all adjustments (consisting only of normal recurring adjustments) considered necessary to comply with Regulation S-X have been included. Operating results for the three months ended March 31, 2014 , are not necessarily indicative of the results that may be expected for the full year ending December 31, 2014 .

1

	
		
Item 1.	FINANCIAL STATEMENTS (UNAUDITED)	

SunTrust Banks, Inc.
Consolidated Statements of Income

								
 	Three Months Ended March 31	
(Dollars in millions and shares in thousands, except per share data) (Unaudited)	2014	 	2013	
Interest Income	 	 	 	
Interest and fees on loans		$1,151		 		$1,169		
Interest and fees on loans held for sale	15		 	31		
Interest and dividends on securities available for sale	153		 	143		
Trading account interest and other	17		 	16		
Total interest income	1,336		 	1,359		
Interest Expense	 	 	 	
Interest on deposits	65		 	79		
Interest on long-term debt	58		 	51		
Interest on other borrowings	9		 	8		
Total interest expense	132		 	138		
Net interest income	1,204		 	1,221		
Provision for credit losses	102		 	212		
Net interest income after provision for credit losses	1,102		 	1,009		
Noninterest Income	 	 	 	
Service charges on deposit accounts	155			160		
Other charges and fees	88			89		
Card fees	76		 	76		
Trust and investment management income	130			124		
Retail investment services	71			61		
Investment banking income	88			68		
Trading income	49		 	42		
Mortgage servicing related income	54		 	38		
Mortgage production related income	43		 	159		
Net securities (losses)/gains 1	(1	)		2		
Other noninterest income	38			44		
     Total noninterest income	791		 	863		
Noninterest Expense	 	 	 	
Employee compensation	659		 	611		
Employee benefits	141		 	148		
Outside processing and software	170		 	178		
Net occupancy expense	86		 	89		
Equipment expense	44		 	45		
Regulatory assessments	40		 	54		
Marketing and customer development	25		 	30		
Credit and collection services	22		 	33		
Operating losses	21		 	39		
Consulting and legal fees	9		 	15		
Amortization of intangible assets	3		 	6		
Other noninterest expense 2	137		 	105		
Total noninterest expense	1,357		 	1,353		
Income before provision for income taxes	536		 	519		
Provision for income taxes 2	125		 	161		
Net income including income attributable to noncontrolling interest	411		 	358		
Net income attributable to noncontrolling interest	6		 	6		
Net income		$405		 		$352		
Net income available to common shareholders		$393		 		$340		
Net income per average common share:	 	 	 	
Diluted		$0.73		 		$0.63		
Basic	0.74		 	0.64		
Dividends declared per common share	0.10		 	0.05		
Average common shares - diluted	536,992		 	539,862		
Average common shares - basic	531,162		 	535,680		
1 Total OTTI was $0 for the three months ended March 31 , 2014 and 2013 . Of total OTTI , losses of $0 and $1 million were recognized in earnings, and gains of $0 and $1 million were recognized as non-credit-related OTTI in OCI for the three months ended March 31 , 2014 and 2013 , respectively.
2 Amortization expense related to qualified affordable housing investment costs is recognized in provision for income taxes for each of the periods presented as allowed by a recently adopted accounting standard. Prior to the first quarter of 2014, these amounts were recognized in other noninterest expense.

See Notes to Consolidated Financial Statements (unaudited).

2

SunTrust Banks, Inc.
Consolidated Statements of Comprehensive Income

	
								
 	Three Months Ended March 31	
(Dollars in millions) (Unaudited)	2014	 	2013	
Net income		$405		 		$352		
Components of other comprehensive income/(loss):	 	 	 	
Change in net unrealized gains/(losses) on securities, net of tax of $63 and ($42), respectively	108		 	(73	)	
Change in net unrealized losses on derivatives, net of tax of ($29) and ($42), respectively	(50	)	 	(71	)	
Change related to employee benefit plans, net of tax of $18 and $12, respectively	31		 	20		
Total other comprehensive income/(loss)	89		 	(124	)	
Total comprehensive income		$494		 		$228		
See Notes to Consolidated Financial Statements (unaudited).

3

SunTrust Banks, Inc.
Consolidated Balance Sheets

								
 	March 31	 	December 31	
(Dollars in millions and shares in thousands) (Unaudited)	2014	 	2013	
Assets	 	 	 	
Cash and due from banks		$6,978		 		$4,258		
Federal funds sold and securities borrowed or purchased under agreements to resell	907		 	983		
Interest-bearing deposits in other banks	22		 	22		
Cash and cash equivalents	7,907		 	5,263		
Trading assets and derivatives (includes encumbered securities pledged against repurchase
agreements of $585 and $731 at March 31, 2014 and December 31, 2013, respectively)	4,848		 	5,040		
Securities available for sale	23,302		 	22,542		
Loans held for sale 1  ($1,233 and $1,378 at fair value at March 31, 2014 and December 31, 2013, respectively)	1,488		 	1,699		
Loans 2  ($299 and $302 at fair value at March 31, 2014 and December 31, 2013, respectively)	129,196		 	127,877		
Allowance for loan and lease losses	(2,040	)	 	(2,044	)	
Net loans	127,156		 	125,833		
Premises and equipment	1,550		 	1,565		
Goodwill	6,377		 	6,369		
Other intangible assets (MSRs at fair value: $1,251 and $1,300 at March 31, 2014 and December 31, 2013, respectively)	1,282		 	1,334		
Other real estate owned	151		 	170		
Other assets	5,481		 	5,520		
Total assets		$179,542		 		$175,335		
Liabilities and Shareholders’ Equity	 	 	 	
Noninterest-bearing deposits		$39,792		 		$38,800		
Interest-bearing deposits (CDs at fair value: $759 and $764 at March 31, 2014 and December 31, 2013, respectively)	93,164		 	90,959		
Total deposits	132,956		 	129,759		
Funds purchased	1,269		 	1,192		
Securities sold under agreements to repurchase	2,133		 	1,759		
Other short-term borrowings	5,277		 	5,788		
Long-term debt 3  ($1,545 and $1,556 at fair value at March 31, 2014 and December 31, 2013, respectively)	11,565		 	10,700		
Trading liabilities and derivatives	1,041		 	1,181		
Other liabilities	3,484		 	3,534		
Total liabilities	157,725		 	153,913		
Preferred stock, no par value	725		 	725		
Common stock, $1.00 par value	550		 	550		
Additional paid in capital	9,107		 	9,115		
Retained earnings	12,278		 	11,936		
Treasury stock, at cost, and other 4	(643	)	 	(615	)	
Accumulated other comprehensive loss, net of tax	(200	)	 	(289	)	
Total shareholders’ equity	21,817		 	21,422		
Total liabilities and shareholders’ equity		$179,542		 		$175,335		
 	 	 	 	
Common shares outstanding	534,780		 	536,097		
Common shares authorized	750,000		 	750,000		
Preferred shares outstanding	7		 	7		
Preferred shares authorized	50,000		 	50,000		
Treasury shares of common stock	15,141		 	13,824		
1  Includes loans held for sale, at fair value, of consolidated VIEs		$224		 		$261		
2  Includes loans of consolidated VIEs	318		 	327		
3  Includes debt of consolidated VIEs ($238 and $256 at fair value at March 31, 2014 and December 31, 2013, respectively)	570		 	597		
4  Includes noncontrolling interest	126		 	119		

See Notes to Consolidated Financial Statements (unaudited).

4

SunTrust Banks, Inc.
Consolidated Statements of Shareholders’ Equity

																															
(Dollars and shares in millions, except per share data) (Unaudited)	Preferred
Stock	 	Common
Shares
Outstanding	 	Common
Stock	 	Additional
Paid in
Capital	 	Retained 
Earnings	 	Treasury
Stock and
Other 1	 	Accumulated
Other 
Comprehensive 
(Loss)/Income 2	 	Total	
Balance, January 1, 2013		$725		 	539		 		$550		 		$9,174		 		$10,817		 		($590	)	 		$309		 		$20,985		
Net income	—		 	—		 	—		 	—		 	352		 	—		 	—		 	352		
Other comprehensive loss	—		 	—		 	—		 	—		 	—		 	—		 	(124	)	 	(124	)	
Common stock dividends, $0.05 per share	—		 	—		 	—		 	—		 	(27	)	 	—		 	—		 	(27	)	
Preferred stock dividends 3	—		 	—		 	—		 	—		 	(9	)	 	—		 	—		 	(9	)	
Exercise of stock options and stock compensation expense	—		 	—		 	—		 	(8	)	 	—		 	13		 	—		 	5		
Restricted stock activity	—		 	1		 	—		 	(33	)	 	—		 	36		 	—		 	3		
Amortization of restricted stock compensation	—		 	—		 	—		 	—		 	—		 	7		 	—		 	7		
Issuance of stock for employee benefit plans and other	—		 	—		 	—		 	(1	)	 	—		 	3		 	—		 	2		
Balance, March 31, 2013		$725		 	540		 		$550		 		$9,132		 		$11,133		 		($531	)	 		$185		 		$21,194		
Balance, January 1, 2014		$725		 	536		 		$550		 		$9,115		 		$11,936		 		($615	)	 		($289	)	 		$21,422		
Net income	—		 	—		 	—		 	—		 	405		 	—		 	—		 	405		
Other comprehensive income	—		 	—		 	—		 	—		 	—		 	—		 	89		 	89		
Change in noncontrolling interest	—		 	—		 	—		 	—		 	—		 	7		 	—		 	7		
Common stock dividends, $0.10 per share	—		 	—		 	—		 	—		 	(54	)	 	—		 	—		 	(54	)	
Preferred stock dividends 3	—		 	—		 	—		 	—		 	(9	)	 	—		 	—		 	(9	)	
Acquisition of treasury stock	—		 	(1	)	 	—		 	—		 	—		 	(50	)	 	—		 	(50	)	
Exercise of stock options and stock compensation expense	—		 	—		 	—		 	(9	)	 	—		 	8		 	—		 	(1	)	
Restricted stock activity	—		 	—		 	—		 	7		 	—		 	(3	)	 	—		 	4		
Amortization of restricted stock compensation	—		 	—		 	—		 	—		 	—		 	8		 	—		 	8		
Issuance of stock for employee benefit plans and other	—		 	—		 	—		 	(6	)	 	—		 	2		 	—		 	(4	)	
Balance, March 31, 2014		$725		 	535		 		$550		 		$9,107		 		$12,278		 		($643	)	 		($200	)	 		$21,817		

1 At March 31, 2014 , includes ($727) million for treasury stock, ($42) million for compensation element of restricted stock, and $126 million for noncontrolling interest.
At March 31, 2013 , includes ($569) million for treasury stock, ($76) million for compensation element of restricted stock, and $114 million for noncontrolling interest.
2 At March 31, 2014 , includes $31 million in unrealized net gains on AFS securities, $229 million in unrealized net gains on derivative financial instruments, and ($460) million related to employee benefit plans.
At March 31, 2013 , includes $447 million in unrealized net gains on AFS securities, $461 million in unrealized net gains on derivative financial instruments, and ($723) million related to employee benefit plans.
3 For the three months ended March 31, 2014 , dividends were $1,000 per share for both Perpetual Preferred Stock Series A and B and $1,469 per share for Perpetual Preferred Stock Series E.
For the three months ended March 31, 2013 , dividends were $1,000 per share for both Perpetual Preferred Stock Series A and B and $1,387 per share for Perpetual Preferred Stock Series E.

See Notes to Consolidated Financial Statements (unaudited).

5

SunTrust Banks, Inc.
Consolidated Statements of Cash Flows	
								
 	Three Months Ended March 31	
(Dollars in millions) (Unaudited)	2014	 	2013	
Cash Flows from Operating Activities	 	 	 	
Net income including income attributable to noncontrolling interest		$411		 		$358		
Adjustments to reconcile net income to net cash provided by operating activities:	 	 	 	
Depreciation, amortization, and accretion	163		 	184		
Origination of mortgage servicing rights	(32	)	 	(110	)	
Provisions for credit losses and foreclosed property	104		 	228		
Mortgage repurchase provision	5		 	14		
Stock option compensation and amortization of restricted stock compensation	3		 	8		
Excess tax benefits from stock-based compensation	(3	)	 	—		
Net securities losses/(gains)	1		 	(2	)	
Net gain on sale of loans held for sale, loans, and other assets	(70	)	 	(198	)	
Net decrease in loans held for sale	353		 	404		
Net decrease/(increase) in other assets	117		 	(437	)	
Net (decrease)/increase in other liabilities	(222	)	 	172		
Net cash provided by operating activities	830		 	621		
Cash Flows from Investing Activities	 	 	 	
Proceeds from maturities, calls, and paydowns of securities available for sale	762		 	1,614		
Proceeds from sales of securities available for sale	69		 	33		
Purchases of securities available for sale	(1,436	)	 	(3,678	)	
Proceeds from sales of trading securities	59		 	—		
Net increase in loans, including purchases of loans	(1,667	)	 	(167	)	
Proceeds from sales of loans	94		 	494		
Capital expenditures	(34	)	 	(28	)	
Payments related to acquisitions, including contingent consideration	(8	)	 	—		
Proceeds from the sale of other real estate owned and other assets	96		 	145		
Net cash used in investing activities	(2,065	)	 	(1,587	)	
Cash Flows from Financing Activities	 	 	 	
Net increase/(decrease) in total deposits	3,197		 	(2,401	)	
Net (decrease)/increase in funds purchased, securities sold under agreements
to repurchase, and other short-term borrowings	(60	)	 	1,134		
Proceeds from the issuance of long-term debt	876		 	12		
Repayment of long-term debt	(28	)	 	(44	)	
Repurchase of common stock	(50	)	 	—		
Common and preferred dividends paid	(63	)	 	(36	)	
Stock option activity	7		 	6		
Net cash provided by/(used in) financing activities	3,879		 	(1,329	)	
Net increase/(decrease) in cash and cash equivalents	2,644		 	(2,295	)	
Cash and cash equivalents at beginning of period	5,263		 	8,257		
Cash and cash equivalents at end of period		$7,907		 		$5,962		
Supplemental Disclosures:	 	 	 	
Loans transferred from loans held for sale to loans		$17		 		$12		
Loans transferred from loans to loans held for sale	115		 	57		
Loans transferred from loans and loans held for sale to other real estate owned	42		 	66		

See Notes to Consolidated Financial Statements (unaudited).

6

Notes to Consolidated Financial Statements (Unaudited)

NOTE 1 – SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation and Basis of Presentation

The unaudited consolidated financial statements have been prepared in accordance with U.S. GAAP for interim financial information. Accordingly, they do not include all of the information and footnotes required by U.S. GAAP for complete consolidated financial statements. In the opinion of management, all adjustments, consisting only of normal recurring adjustments, which are necessary for a fair presentation of the results of operations in these financial statements, have been made.

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying notes. Actual results could vary from these estimates. Certain reclassifications have been made to prior period amounts to conform to the current period presentation.

The Company evaluated subsequent events through the date its financial statements were issued.

These financial statements should be read in conjunction with the Company ’s 2013 Annual Report on Form 10-K. There have been no significant changes to the Company’s accounting policies as disclosed in the Company’s 2013 Annual Report on Form 10-K.
Accounting Policies Recently Adopted and Pending Accounting Pronouncements
In March 2013, the FASB issued ASU 2013-04, "Liabilities (Topic 405): Obligations Resulting from Joint and Several Liability Arrangements for Which the Total Amount of the Obligation Is Fixed at the Reporting Date (a consensus of the FASB Emerging Issues Task Force)." The ASU requires additional disclosures about joint and several liability arrangements and requires the Company to measure obligations resulting from joint and several liability arrangements as the sum of the amount the Company agreed to pay on the basis of its arrangement among its co-obligors and any additional amount the Company expects to pay on behalf of its co-obligors. The ASU is effective for the fiscal years and interim periods beginning after December 15, 2013. The Company adopted the ASU at January 1, 2014 and the adoption did not have an impact on the Company 's financial position, results of operations, or EPS .
In June 2013, the FASB issued ASU 2013-08, "Financial Services—Investment Companies (Topic 946): Amendments to the Scope, Measurement, and Disclosure Requirements." The ASU clarifies the characteristics of an investment company and requires an investment company to measure noncontrolling ownership interests in other investment companies at fair value rather than using the equity method of accounting. The ASU is effective for fiscal years and interim periods beginning after December 15, 2013. The Company adopted the ASU at January 1, 2014 and the adoption did not have an impact on the Company 's financial position, results of operations, or EPS .

In January 2014, the FASB issued ASU 2014-01, "Investments - Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Qualified Affordable Housing Projects (a consensus of the FASB Emerging Issues Task Force)." The ASU allows for use of the proportional amortization method for investments in qualified affordable housing projects if certain conditions are met. Under the proportional amortization method, the initial cost of the investment is amortized in proportion to the tax credits and other tax benefits received and the net investment performance is recognized in the income statement as a component of income tax expense. The ASU provides for a practical expedient, which allows for amortization of the investment in proportion to only the tax credits if it produces a measurement that is substantially similar to the measurement that would result from using both tax credits and other tax benefits. The ASU is effective for fiscal years and interim periods beginning after December 15, 2014. As early adoption is permitted, the Company adopted this ASU effective January 1, 2014, utilizing the practical expedient method. During the three months ended March 31, 2014, $13 million of investment amortization expense has been recognized on a net basis with tax credits received as a component of income tax expense. The standard is required to be applied retrospectively; therefore prior period amounts included in noninterest expense prior to adoption have been reclassified. During the three months ended March 31, 2013, $10 million of investment amortization expense was included in other noninterest expense in the Consolidated Statements of Income which was reclassified to income tax expense upon adoption. No other impact is expected on the Company 's financial position, results of operations, or EPS .

7

Notes to Consolidated Financial Statements (Unaudited), continued

In January 2014, the FASB issued ASU 2014-04, "Receivables—Troubled Debt Restructurings by Creditors (Subtopic 310-40): Reclassification of Residential Real Estate Collateralized Consumer Mortgage Loans upon Foreclosure (a consensus of the FASB Emerging Issues Task Force)." The update clarifies that an in substance repossession or foreclosure occurs, and a creditor is considered to have received physical possession of residential real estate property collateralizing a consumer mortgage loan, upon either (1) the creditor obtaining legal title to the residential real estate property upon completion of a foreclosure or (2) the borrower conveying all interest in the residential real estate property to the creditor to satisfy that loan through completion of a deed in lieu of foreclosure or through a similar legal agreement. The ASU is effective for fiscal years and interim periods beginning after December 15, 2014. The adoption of this ASU is not expected to have a significant impact on the Company 's financial position, results of operations, or EPS .

In April 2014, the FASB issued ASU 2014-08, "Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360):  Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity." The update changes the requirements for reporting discontinued operations in Subtopic 205-20. The ASU is effective for fiscal years and interim periods beginning after December 15, 2014. Early adoption is permitted only for disposals (or classifications as held for sale) that have not been reported in financial statements previously issued. The Company adopted the ASU upon issuance for prospective transactions not previously reported. The adoption is not expected to have an impact on the Company 's financial position, results of operations, or EPS .

NOTE 2 - FEDERAL FUNDS SOLD AND SECURITIES BORROWED OR PURCHASED UNDER AGREEMENTS TO RESELL AND SECURITIES SOLD UNDER AGREEMENTS TO REPURCHASE

Fed funds sold and securities borrowed or purchased under agreements to resell were as follows:

								
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Fed funds sold		$—		 		$75		
Securities borrowed	308		 	184		
Resell agreements	599		 	724		
Total fed funds sold and securities borrowed or purchased under agreements to resell		$907		 		$983		

Securities purchased under agreements to resell are primarily collateralized by U.S. government or agency securities and are carried at the amounts at which securities will be subsequently resold. Securities borrowed are primarily collateralized by corporate securities. The Company takes possession of all securities purchased under agreements to resell and securities borrowed and performs the appropriate margin evaluation on the acquisition date based on market volatility, as necessary. It is the Company 's policy to obtain possession of collateral with a fair value between 95% to 110% of the principal amount loaned under resale and securities borrowing agreements. The total market value of the collateral held was $909 million and $913 million at March 31, 2014 and December 31, 2013 , respectively, of which $251 million and $234 million was repledged, respectively.

The Company has pledged $585 million and $731 million of trading assets to secure $605 million and $717 million of repurchase agreements at March 31, 2014 and December 31, 2013 , respectively.

Netting of Securities - Repurchase and Resell Agreements
The Company has various financial assets and financial liabilities that are subject to enforceable master netting agreements or similar agreements. The Company 's derivatives that are subject to enforceable master netting agreements or similar agreements are discussed in Note 11 , "Derivative Financial Instruments." Securities purchased under agreements to resell and securities sold under agreements to repurchase are governed by a MRA . Under the terms of the MRA , all transactions between the Company and the counterparty constitute a single business relationship such that in the event of default, the nondefaulting party is entitled to set off claims and apply property held by that party in respect of any transaction against obligations owed. Any payments, deliveries, or other transfers may be applied against each other and netted. These amounts are limited to the contract asset/liability balance, and accordingly, do not include excess collateral received/pledged.

8

Notes to Consolidated Financial Statements (Unaudited), continued

The following table presents the Company 's eligible securities borrowed or purchased under agreements to resell and securities sold under agreements to repurchase at March 31, 2014 and December 31, 2013 :

																				
(Dollars in millions)	Gross
Amount	 	Amount
Offset	 	Net Amount
Presented in
Consolidated
Balance Sheets	 	Held/Pledged Financial Instruments	 	Net
Amount	
March 31, 2014	 	 	 	 	 	 	 	 	 	
Financial assets:	 	 	 	 	 	 	 	 	 	
Securities borrowed or purchased under agreements to resell		$907		 		$—		 		$907		1  		$896		 		$11		
Financial liabilities:	 	 	 	 	 	 	 	 	 	
Securities sold under agreements to repurchase	2,133		 	—		 	2,133		1  	2,133		 	—		
 	 	 	 	 	 	 	 	 	 	
December 31, 2013	 	 	 	 	 	 	 	 	 	
Financial assets:	 	 	 	 	 	 	 	 	 	
Securities borrowed or purchased under agreements to resell		$908		 		$—		 		$908		1,2  		$899		 		$9		
Financial liabilities:	 	 	 	 	 	 	 	 	 	
Securities sold under agreements to repurchase	1,759		 	—		 	1,759		1  	1,759		 	—		
1 None of the Company 's repurchase and reverse repurchase transactions met the right of setoff criteria for net balance sheet presentation at March 31, 2014 and December 31, 2013 .
2 Excludes $75 million of Fed funds sold which are not subject to a master netting agreement at December 31, 2013 .

NOTE 3 – SECURITIES AVAILABLE FOR SALE

Securities Portfolio Composition

																
 	March 31, 2014	
(Dollars in millions)	Amortized
Cost	 	Unrealized
Gains	 	Unrealized
Losses	 	Fair
Value	
U.S. Treasury securities		$1,582		 		$7		 		$32		 		$1,557		
Federal agency securities	1,015		 	15		 	43		 	987		
U.S. states and political subdivisions	281		 	6		 	—		 	287		
MBS - agency	19,317		 	447		 	317		 	19,447		
MBS - private	147		 	2		 	—		 	149		
ABS	65		 	3		 	1		 	67		
Corporate and other debt securities	39		 	3		 	—		 	42		
Other equity securities 1	765		 	1		 	—		 	766		
Total securities AFS		$23,211		 		$484		 		$393		 		$23,302		
 	 	 	 	 	 	 	 	
 	December 31, 2013	
(Dollars in millions)	Amortized
Cost	 	Unrealized
Gains	 	Unrealized
Losses	 	Fair
Value	
U.S. Treasury securities		$1,334		 		$6		 		$47		 		$1,293		
Federal agency securities	1,028		 	13		 	57		 	984		
U.S. states and political subdivisions	232		 	7		 	2		 	237		
MBS - agency	18,915		 	421		 	425		 	18,911		
MBS - private	155		 	1		 	2		 	154		
ABS	78		 	2		 	1		 	79		
Corporate and other debt securities	39		 	3		 	—		 	42		
Other equity securities 1	841		 	1		 	—		 	842		
Total securities AFS		$22,622		 		$454		 		$534		 		$22,542		
1 At  March 31, 2014 , other equity securities was comprised of the following: $308 million in FHLB of Atlanta stock, $402 million in Federal Reserve Bank stock, $54 million in mutual fund investments, and $2 million of other. At December 31, 2013 , other equity securities was comprised of the following: $336 million in FHLB of Atlanta stock, $402 million in Federal Reserve Bank stock, $103 million in mutual fund investments, and $1 million of other.

9

Notes to Consolidated Financial Statements (Unaudited), continued

The following table presents interest and dividends on securities AFS :

								
 	Three Months Ended March 31	
(Dollars in millions)	2014	 	2013	
Taxable interest		$141		 		$132		
Tax-exempt interest	3		 	3		
Dividends	9		 	8		
Total interest and dividends		$153		 		$143		

Securities AFS that were pledged to secure public deposits, repurchase agreements, trusts, and other funds had a fair value of $10.8 billion and $11.0 billion at March 31, 2014 and December 31, 2013 , respectively. At March 31, 2014 , there was $625 million of securities AFS pledged against repurchase arrangements under which the secured party has possession of the collateral and has the right to sell or repledge that collateral. At December 31, 2013 , no securities AFS were pledged under such secured borrowing arrangements.

The amortized cost and fair value of investments in debt securities at March 31, 2014 , by estimated average life, are shown below. Actual cash flows may differ from estimated average lives and contractual maturities because borrowers may have the right to call or prepay obligations with or without penalties.

	
																				
 	Distribution of Maturities	
(Dollars in millions)	1 Year
or Less	 	1-5
Years	 	5-10
Years	 	After 10
Years	 	Total	
Amortized Cost:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$1		 		$893		 		$688		 		$—		 		$1,582		
Federal agency securities	71		 	253		 	544		 	147		 	1,015		
U.S. states and political subdivisions	97		 	57		 	94		 	33		 	281		
MBS - agency	1,722		 	6,093		 	7,415		 	4,087		 	19,317		
MBS - private	—		 	147		 	—		 	—		 	147		
ABS	44		 	19		 	2		 	—		 	65		
Corporate and other debt securities	—		 	22		 	17		 	—		 	39		
Total debt securities		$1,935		 		$7,484		 		$8,760		 		$4,267		 		$22,446		
Fair Value:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$1		 		$896		 		$660		 		$—		 		$1,557		
Federal agency securities	71		 	264		 	509		 	143		 	987		
U.S. states and political subdivisions	98		 	60		 	95		 	34		 	287		
MBS - agency	1,825		 	6,252		 	7,456		 	3,914		 	19,447		
MBS - private	—		 	149		 	—		 	—		 	149		
ABS	44		 	21		 	2		 	—		 	67		
Corporate and other debt securities	—		 	25		 	17		 	—		 	42		
Total debt securities		$2,039		 		$7,667		 		$8,739		 		$4,091		 		$22,536		
 Weighted average yield 1	2.93	%	 	2.51	%	 	2.88	%	 	2.92	%	 	2.77	%	
1 Average yields are based on amortized cost and presented on a FTE basis.

Securities in an Unrealized Loss Position
The Company held certain investment securities where amortized cost exceeded fair market value, resulting in unrealized loss positions. Market changes in interest rates and credit spreads may result in temporary unrealized losses as the market price of securities fluctuates. At March 31, 2014 , the Company did not intend to sell these securities nor was it more-likely-than-not that the Company would be required to sell these securities before their anticipated recovery or maturity. The Company has reviewed its portfolio for OTTI in accordance with the accounting policies described in the Company 's 2013 Annual Report on Form 10-K.

10

Notes to Consolidated Financial Statements (Unaudited), continued

	
																								
 	March 31, 2014	
 	Less than twelve months	 	Twelve months or longer	 	Total	
(Dollars in millions)	Fair
Value	 	Unrealized
Losses	 	Fair
Value	 	Unrealized
Losses	 	Fair
Value	 	Unrealized  
Losses	
Temporarily impaired securities:	 	 	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$1,252		 		$32		 		$—		 		$—		 		$1,252		 		$32		
Federal agency securities	352		 	21		 	269		 	22		 	621		 	43		
U.S. states and political subdivisions	11		 	—		 	—		 	—		 	11		 	—		
MBS - agency	8,269		 	262		 	633		 	55		 	8,902		 	317		
ABS	—		 	—		 	13		 	1		 	13		 	1		
Total temporarily impaired securities	9,884		 	315		 	915		 	78		 	10,799		 	393		
OTTI securities 1 :	 	 	 	 	 	 	 	 	 	 	 	
MBS - private	51		 	—		 	—		 	—		 	51		 	—		
Total OTTI securities	51		 	—		 	—		 	—		 	51		 	—		
Total impaired securities		$9,935		 		$315		 		$915		 		$78		 		$10,850		 		$393		

	
																								
 	December 31, 2013	
 	Less than twelve months	 	Twelve months or longer	 	Total	
(Dollars in millions)	Fair
   Value   	 	Unrealized
Losses	 	Fair
Value	 	Unrealized
Losses	 	Fair
Value	 	Unrealized
Losses	
Temporarily impaired securities:	 	 	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$1,036		 		$47		 		$—		 		$—		 		$1,036		 		$47		
Federal agency securities	398		 	29		 	264		 	28		 	662		 	57		
U.S. states and political subdivisions	12		 	—		 	20		 	2		 	32		 	2		
MBS - agency	9,173		 	358		 	618		 	67		 	9,791		 	425		
ABS	—		 	—		 	13		 	1		 	13		 	1		
Total temporarily impaired securities	10,619		 	434		 	915		 	98		 	11,534		 	532		
OTTI securities 1 :	 	 	 	 	 	 	 	 	 	 	 	
MBS - private	105		 	2		 	—		 	—		 	105		 	2		
Total OTTI securities	105		 	2		 	—		 	—		 	105		 	2		
Total impaired securities		$10,724		 		$436		 		$915		 		$98		 		$11,639		 		$534		
1 Includes OTTI securities for which credit losses have been recorded in earnings in current or prior periods.

Unrealized losses on securities that have been in a temporarily impaired position for longer than twelve months at March 31, 2014, included federal agency securities, agency MBS , and one ABS collateralized by 2004 vintage home equity loans. The fair value of federal agency and agency MBS securities has declined due to the increase in market interest rates. The ABS continues to receive timely principal and interest payments, and is evaluated quarterly for credit impairment. Cash flow analysis shows that the underlying collateral can withstand highly stressed loss assumptions without incurring a credit loss.

The portion of unrealized losses on securities that have been OTTI that relates to factors other than credit is recorded in AOCI . Losses related to credit impairment on these securities are determined through estimated cash flow analyses and have been recorded in earnings in prior periods.

Realized Gains and Losses and Other-than-Temporarily Impaired Securities

								
 	Three Months Ended March 31	
(Dollars in millions)	2014	 	2013	
Gross realized gains		$—				$3		
Gross realized losses	(1	)	 	—		
OTTI	—		 	(1	)	
Net securities (losses)/gains		($1	)	 		$2		

11

Notes to Consolidated Financial Statements (Unaudited), continued

Credit impairment that is determined through the use of models is estimated using cash flows on security specific collateral and the transaction structure. Future expected credit losses are determined by using various assumptions, the most significant of which include default rates, prepayment rates, and loss severities. If, based on this analysis, the security is in an unrealized loss position and the Company does not expect to recover the entire amortized cost basis of the security, the expected cash flows are then discounted at the security’s initial effective interest rate to arrive at a present value amount. OTTI credit losses reflect the difference between the present value of cash flows expected to be collected and the amortized cost basis of these securities. During the three months ended March 31, 2013 , all OTTI recognized in earnings related to private MBS that have underlying collateral of residential mortgage loans securitized in 2007 or ABS collateralized by 2004 vintage home equity loans.

The Company continues to reduce existing exposure primarily through paydowns. In certain instances, the amount of impairment losses recognized in earnings includes credit losses on debt securities that exceeds the total unrealized losses, and as a result, the securities may have unrealized gains in AOCI relating to factors other than credit.

The securities that gave rise to credit impairments recognized during the three months ended March 31, 2013 , as shown in the table below, consisted of private MBS and ABS with a combined fair value of approximately $2 million at March 31, 2013.

								
(Dollars in millions)	2014	 	2013	
OTTI 1		$—		 		$—		
Portion of gains recognized in OCI (before taxes)	—		 	1		
Net impairment losses recognized in earnings		$—		 		$1		
1 The initial OTTI amount represents the excess of the amortized cost over the fair value of AFS debt securities. For subsequent impairments of the same security, amount includes additional declines in the fair value subsequent to the previously recorded OTTI , if applicable, until such time the security is no longer in an unrealized loss position.

The following is a rollforward of credit losses recognized in earnings for the three months ended March 31, 2014 and 2013 , related to securities for which the Company does not intend to sell and it is not more-likely-than-not that the Company will be required to sell as of the end of each period presented. Subsequent credit losses may be recorded on securities without a corresponding further decline in fair value when there has been a decline in expected cash flows.

								
(Dollars in millions)	2014	 	2013	
Balance, beginning of period		$25		 		$31		
Additions:	 	 	 	
OTTI credit losses on previously impaired securities	—		 	1		
Balance, end of period		$25		 		$32		

The following table presents a summary of the significant inputs used in determining the measurement of credit losses recognized in earnings for private MBS and ABS for the three months ended March 31 :

				
 	  2014 1	 	2013	
Default rate	N/A	 	6 - 9%	
Prepayment rate	N/A	 	7 - 8%	
Loss severity	N/A	 	61 - 74%	
1 "N/A" - Not applicable

Assumption ranges represent the lowest and highest lifetime average estimates of each security for which credit losses were recognized in earnings. Ranges may vary from period to period as the securities for which credit losses are recognized vary. Additionally, severity may vary widely when losses are few and large.

12

Notes to Consolidated Financial Statements (Unaudited), continued

NOTE 4 - LOANS
Composition of Loan Portfolio
The composition of the Company 's loan portfolio is shown in the following table:

								
(Dollars in millions)	March 31,
2014	 	December 31, 2013	
Commercial loans:	 	 	 	
C&I		$58,828		 		$57,974		
CRE	5,961		 	5,481		
Commercial construction	920		 	855		
Total commercial loans	65,709		 	64,310		
Residential loans:	 	 	 	
Residential mortgages - guaranteed	3,295		 	3,416		
Residential mortgages - nonguaranteed 1	24,331		 	24,412		
Home equity products	14,637		 	14,809		
Residential construction	532		 	553		
Total residential loans	42,795		 	43,190		
Consumer loans:	 	 	 	
Guaranteed student loans	5,533		 	5,545		
Other direct	3,109		 	2,829		
Indirect	11,339		 	11,272		
Credit cards	711		 	731		
Total consumer loans	20,692		 	20,377		
LHFI		$129,196		 		$127,877		
LHFS		$1,488		 		$1,699		
1 Includes $299 million and $302 million of loans carried at fair value at March 31, 2014 and December 31, 2013 , respectively.

At March 31, 2014 and December 31, 2013 , the Company had $57.1 billion and $56.4 billion , respectively, of net eligible loan collateral pledged to the Federal Reserve Discount Window or the FHLB of Atlanta to support available borrowing capacity.

During the three months ended March 31, 2014 and 2013 , the Company transferred $115 million and $57 million in LHFI to LHFS , and $17 million and $12 million in LHFS to LHFI , respectively. Additionally, during the three months ended March 31, 2014 and 2013 , the Company sold $85 million and $503 million in loans and leases for a gain of $9 million and a gain of $4 million , respectively.

Credit Quality Evaluation
The Company evaluates the credit quality of its loan portfolio by employing a dual internal risk rating system, which assigns both PD and LGD ratings to derive expected losses. Assignment of PD and LGD ratings are predicated upon numerous factors, including consumer credit risk scores, rating agency information, borrower/guarantor financial capacity, LTV ratios, collateral type, debt service coverage ratios, collection experience, other internal metrics/analysis, and qualitative assessments.
For the commercial portfolio, the Company believes that the most appropriate credit quality indicator is an individual loan’s risk assessment expressed according to the broad regulatory agency classifications of Pass or Criticized. The Company 's risk rating system is granular, with multiple risk ratings in both the Pass and Criticized categories. Pass ratings reflect relatively low PD s; whereas, Criticized assets have a higher PD . The granularity in Pass ratings assists in the establishment of pricing, loan structures, approval requirements, reserves, and ongoing credit management requirements. The Company conforms to the following regulatory classifications for Criticized assets: Other Assets Especially Mentioned (or Special Mention), Adversely Classified, Doubtful, and Loss. However, for the purposes of disclosure, management believes the most meaningful distinction within the Criticized categories is between Accruing Criticized (which includes Special Mention and a portion of Adversely Classified) and Nonaccruing Criticized (which includes a portion of Adversely Classified and Doubtful and Loss). This distinction identifies those relatively higher risk loans for which there is a basis to believe that the Company will collect all amounts due from those where full collection is less certain.

13

Notes to Consolidated Financial Statements (Unaudited), continued

Risk ratings are refreshed at least annually, or more frequently as appropriate, based upon considerations such as market conditions, loan characteristics, and portfolio trends. Additionally, management routinely reviews portfolio risk ratings, trends, and concentrations to support risk identification and mitigation activities.
For consumer and residential loans, the Company monitors credit risk based on indicators such as delinquencies and FICO scores. The Company believes that consumer credit risk, as assessed by the industry-wide FICO scoring method, is a relevant credit quality indicator. Borrower-specific FICO scores are obtained at origination as part of the Company ’s formal underwriting process, and refreshed FICO scores are obtained by the Company at least quarterly.
For government-guaranteed loans, the Company monitors the credit quality based primarily on delinquency status, as it is a more relevant indicator of credit quality due to the government guarantee. At March 31, 2014 and December 31, 2013 , 83% and 82% , respectively, of the guaranteed residential loan portfolio was current with respect to payments. At March 31, 2014 and December 31, 2013 , 82% and 81% , respectively, of the guaranteed student loan portfolio was current with respect to payments. Loss exposure to the Company on these loans is mitigated by the government guarantee.
LHFI by credit quality indicator are shown in the tables below: 

																								
 	Commercial Loans	
 	C&I	 	CRE	 	Commercial construction	
(Dollars in millions)	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	
Credit rating:	 	 	 	 	 	 	 	 	 	 	 	
Pass		$57,182		 		$56,443		 		$5,742		 		$5,245		 		$879		 		$798		
Criticized accruing	1,469		 	1,335		 	178		 	197		 	30		 	45		
Criticized nonaccruing	177		 	196		 	41		 	39		 	11		 	12		
Total		$58,828		 		$57,974		 		$5,961		 		$5,481		 		$920		 		$855		

																								
 	Residential Loans 1	
 	Residential mortgages -
nonguaranteed	 	Home equity products	 	Residential construction	
(Dollars in millions)	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	
Current FICO score range:	 	 	 	 	 	 	 	 	 	 	 	
700 and above		$18,983		 		$19,100		 		$11,537		 		$11,661		 		$413		 		$423		
620 - 699	3,740		 	3,652		 	2,159		 	2,186		 	82		 	90		
Below 620 2	1,608		 	1,660		 	941		 	962		 	37		 	40		
Total		$24,331		 		$24,412		 		$14,637		 		$14,809		 		$532		 		$553		

																								
 	Consumer Loans 3	
 	Other direct	 	Indirect	 	Credit cards	
(Dollars in millions)	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	 	March 31,
2014	 	December 31, 2013	
Current FICO score range:	 	 	 	 	 	 	 	 	 	 	 	
700 and above		$2,648		 		$2,370		 		$8,390		 		$8,420		 		$489		 		$512		
620 - 699	401		 	397		 	2,286		 	2,228		 	178		 	176		
Below 620 2	60		 	62		 	663		 	624		 	44		 	43		
Total		$3,109		 		$2,829		 		$11,339		 		$11,272		 		$711		 		$731		
1 Excludes $3.3 billion and $3.4 billion at March 31, 2014 and December 31, 2013 , respectively, of guaranteed residential loans. At March 31, 2014 and December 31, 2013 , the majority of these loans had FICO scores of 700 and above.
2 For substantially all loans with refreshed FICO scores below 620, the borrower’s FICO score at the time of origination exceeded 620 but has since deteriorated as the loan has seasoned.
3 Excludes $5.5 billion of guaranteed student loans at March 31, 2014 and December 31, 2013 .

14

Notes to Consolidated Financial Statements (Unaudited), continued

The payment status for the LHFI portfolio is shown in the tables below: 

																				
 	March 31, 2014	
(Dollars in millions)	Accruing
Current	 	Accruing
30-89 Days
Past Due	 	Accruing
90+ Days
Past Due	 	 Nonaccruing 2	 	Total	
Commercial loans:	 	 	 	 	 	 	 	 	 	
C&I		$58,576		 		$56		 		$19		 		$177		 		$58,828		
CRE	5,914		 	6		 	—		 	41		 	5,961		
Commercial construction	907		 	2		 	—		 	11		 	920		
Total commercial loans	65,397		 	64		 	19		 	229		 	65,709		
Residential loans:	 	 	 	 	 	 	 	 	 	
Residential mortgages - guaranteed	2,731		 	38		 	526		 	—		 	3,295		
Residential mortgages - nonguaranteed 1	23,770		 	121		 	14		 	426		 	24,331		
Home equity products	14,323		 	107		 	—		 	207		 	14,637		
Residential construction	472		 	9		 	—		 	51		 	532		
Total residential loans	41,296		 	275		 	540		 	684		 	42,795		
Consumer loans:	 	 	 	 	 	 	 	 	 	
Guaranteed student loans	4,520		 	444		 	569		 	—		 	5,533		
Other direct	3,086		 	15		 	2		 	6		 	3,109		
Indirect	11,268		 	64		 	1		 	6		 	11,339		
Credit cards	699		 	6		 	6		 	—		 	711		
Total consumer loans	19,573		 	529		 	578		 	12		 	20,692		
Total LHFI		$126,266		 		$868		 		$1,137		 		$925		 		$129,196		
1 Includes $299 million of loans carried at fair value, the majority of which were accruing current.
2 Nonaccruing loans past due 90 days or more totaled $635 million . Nonaccruing loans past due fewer than 90 days include modified nonaccrual loans reported as TDR s and performing second lien loans which are classified as nonaccrual when the first lien loan is nonperforming. 

	
																				
 	December 31, 2013	
(Dollars in millions)	Accruing
Current	 	Accruing
30-89 Days
Past Due	 	Accruing
90+ Days
Past Due	 	 Nonaccruing 2	 	Total	
Commercial loans:	 	 	 	 	 	 	 	 	 	
C&I		$57,713		 		$47		 		$18		 		$196		 		$57,974		
CRE	5,430		 	5		 	7		 	39		 	5,481		
Commercial construction	842		 	1		 	—		 	12		 	855		
Total commercial loans	63,985		 	53		 	25		 	247		 	64,310		
Residential loans:	 	 	 	 	 	 	 	 	 	
Residential mortgages - guaranteed	2,787		 	58		 	571		 	—		 	3,416		
Residential mortgages - nonguaranteed 1	23,808		 	150		 	13		 	441		 	24,412		
Home equity products	14,480		 	119		 	—		 	210		 	14,809		
Residential construction	488		 	4		 	—		 	61		 	553		
Total residential loans	41,563		 	331		 	584		 	712		 	43,190		
Consumer loans:	 	 	 	 	 	 	 	 	 	
Guaranteed student loans	4,475		 	461		 	609		 	—		 	5,545		
Other direct	2,803		 	18		 	3		 	5		 	2,829		
Indirect	11,189		 	75		 	1		 	7		 	11,272		
Credit cards	718		 	7		 	6		 	—		 	731		
Total consumer loans	19,185		 	561		 	619		 	12		 	20,377		
Total LHFI		$124,733		 		$945		 		$1,228		 		$971		 		$127,877		
1 Includes $302 million of loans carried at fair value, the majority of which were accruing current.
2 Nonaccruing loans past due 90 days or more totaled $653 million . Nonaccruing loans past due fewer than 90 days include modified nonaccrual loans reported as TDR s and performing second lien loans which are classified as nonaccrual when the first lien loan is nonperforming.

15

Notes to Consolidated Financial Statements (Unaudited), continued

Impaired Loans

A loan is considered impaired when it is probable that the Company will be unable to collect all amounts due, including principal and interest, according to the contractual terms of the agreement. Commercial nonaccrual loans greater than $3 million and certain consumer, residential, and commercial loans whose terms have been modified in a TDR are individually evaluated for impairment. Smaller-balance homogeneous loans that are collectively evaluated for impairment are not included in the following tables. Additionally, the tables below exclude guaranteed student loans and guaranteed residential mortgages for which there was nominal risk of principal loss.

																								
 	March 31, 2014	 	December 31, 2013	
(Dollars in millions)	Unpaid
Principal
Balance	 	Amortized   
Cost 1	 	Related
Allowance	 	Unpaid
Principal
Balance	 	Amortized   
Cost 1	 	Related
Allowance	
Impaired loans with no related allowance recorded:	 	 	 	 	 	 	 	 	 	 	
Commercial loans:	 	 	 	 	 	 	 	 	 	 	 	
C&I		$65		 		$52		 		$—		 		$81		 		$56		 		$—		
CRE	12		 	11		 	—		 	61		 	60		 	—		
Commercial construction	6		 	3		 	—		 	—		 	—		 	—		
Total commercial loans	83		 	66		 	—		 	142		 	116		 	—		
Impaired loans with an allowance recorded:	 	 	 	 	 	 	 	 	 	 	 	
Commercial loans:	 	 	 	 	 	 	 	 	 	 	 	
C&I	64		 	59		 	14		 	51		 	49		 	10		
CRE	18		 	12		 	1		 	8		 	3		 	—		
Commercial construction	6		 	4		 	—		 	6		 	3		 	—		
Total commercial loans	88		 	75		 	15		 	65		 	55		 	10		
Residential loans:	 	 	 	 	 	 	 	 	 	 	 	
Residential mortgages - nonguaranteed	2,328		 	2,031		 	242		 	2,357		 	2,051		 	226		
Home equity products	706		 	631		 	92		 	710		 	638		 	96		
Residential construction	225		 	181		 	23		 	241		 	189		 	23		
Total residential loans	3,259		 	2,843		 	357		 	3,308		 	2,878		 	345		
Consumer loans:	 	 	 	 	 	 	 	 	 	 	 	
Other direct	14		 	14		 	1		 	14		 	14		 	—		
Indirect	91		 	91		 	5		 	83		 	83		 	5		
Credit cards	11		 	11		 	2		 	13		 	13		 	3		
Total consumer loans	116		 	116		 	8		 	110		 	110		 	8		
Total impaired loans		$3,546		 		$3,100		 		$380		 		$3,625		 		$3,159		 		$363		
1 Amortized cost reflects charge-offs that have been recognized plus other amounts that have been applied to reduce the net book balance.

Included in the impaired loan balances above were $2.7 billion of accruing TDR s at amortized cost, at both March 31, 2014 and December 31, 2013 , of which 96% were current. See Note 1 , “Significant Accounting Policies,” to the Company 's 2013 Annual Report on Form 10-K for further information regarding the Company ’s loan impairment policy.

16

Notes to Consolidated Financial Statements (Unaudited), continued

	
																
 	Three Months Ended March 31	
 	2014	 	2013	
(Dollars in millions)	Average
Amortized
Cost	 	Interest
Income
Recognized 1	 	Average
Amortized
Cost	 	Interest
Income
Recognized 1	
Impaired loans with no related allowance recorded:	 	 	 	 	 	 	 	
Commercial loans:	 	 	 	 	 	 	 	
C&I		$52		 		$1		 		$49		 		$—		
CRE	11		 	—		 	9		 	—		
Commercial construction	5		 	—		 	45		 	1		
Total commercial loans	68		 	1		 	103		 	1		
Impaired loans with an allowance recorded:	 	 	 	 	 	 	 	
Commercial loans:	 	 	 	 	 	 	 	
C&I	63		 	—		 	29		 	—		
CRE	12		 	—		 	10		 	—		
Commercial construction	4		 	—		 	5		 	—		
Total commercial loans	79		 	—		 	44		 	—		
Residential loans:	 	 	 	 	 	 	 	
Residential mortgages - nonguaranteed	2,031		 	25		 	2,020		 	22		
Home equity products	637		 	7		 	629		 	5		
Residential construction	182		 	2		 	206		 	2		
Total residential loans	2,850		 	34		 	2,855		 	29		
Consumer loans:	 	 	 	 	 	 	 	
Other direct	14		 	—		 	15		 	—		
Indirect	93		 	1		 	60		 	1		
Credit cards	12		 	—		 	20		 	—		
Total consumer loans	119		 	1		 	95		 	1		
Total impaired loans		$3,116		 		$36		 		$3,097		 		$31		
1 Of the interest income recognized during the three months ended March 31, 2014 , and 2013, cash basis interest income was $1 million and $4 million , respectively.

17

Notes to Consolidated Financial Statements (Unaudited), continued

NPA s are shown in the following table:

								
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Nonaccrual/NPLs:	 	 	 	
Commercial loans:	 	 	 	
C&I		$177		 		$196		
CRE	41		 	39		
Commercial construction	11		 	12		
Residential loans:	 	 	 	
Residential mortgages - nonguaranteed	426		 	441		
Home equity products	207		 	210		
Residential construction	51		 	61		
Consumer loans:	 	 	 	
Other direct	6		 	5		
Indirect	6		 	7		
Total nonaccrual/NPLs 1	925		 	971		
OREO 2	151		 	170		
Other repossessed assets	7		 	7		
Nonperforming LHFS	12		 	17		
Total NPAs		$1,095		 		$1,165		
1 Nonaccruing restructured loans are included in total nonaccrual/ NPL s.
2 Does not include foreclosed real estate related to loans insured by the FHA or the VA . Proceeds due from the FHA and the VA are recorded as a receivable in other assets in the Consolidated Balance Sheets until the funds are received and the property is conveyed. The receivable amount related to proceeds due from the FHA or the VA totaled $81 million and $88 million at March 31, 2014 and December 31, 2013 , respectively.

Restructured Loans
TDR s are loans in which the borrower is experiencing financial difficulty and the Company has granted an economic concession to the borrower that the Company would not otherwise consider. When loans are modified under the terms of a TDR , the Company typically offers the borrower an extension of the loan maturity date and/or a reduction in the original contractual interest rate. In certain situations, the Company may offer to restructure a loan in a manner that ultimately results in the forgiveness of contractually specified principal balances.
At both March 31, 2014 and December 31, 2013 , the Company had $8 million in commitments to lend additional funds to debtors whose terms have been modified in a TDR .
The number and amortized cost of loans modified under the terms of a TDR by type of modification are shown in the following tables:

														
 	Three Months Ended March 31, 2014 1	
(Dollars in millions)	Number of Loans Modified	 	Rate
 Modification 2	 	Term Extension and/or Other Concessions	 	Total	
Commercial loans:	 	 	 	 	 	 	 	
C&I	16	 		$—		 		$2		 		$2		
CRE	2	 	—		 	3		 	3		
Residential loans:	 	 	 	 	 	 	 	
Residential mortgages - nonguaranteed	313	 	43		 	18		 	61		
Home equity products	433	 	3		 	18		 	21		
Residential construction	6	 	—		 	—		 	—		
Consumer loans:	 	 	 	 	 	 	 	
Other direct	17	 	—		 	—		 	—		
Indirect	839	 	—		 	16		 	16		
Credit cards	97	 	1		 	—		 	1		
Total TDRs	1,723	 		$47		 		$57		 		$104		
1 Includes loans modified under the terms of a TDR that were charged-off during the period.
2 Restructured loans which had a modification of the loan's contractual interest rate may also have had an extension of the loan's contractual maturity date and/or other concessions. The financial effect of modifying the interest rate on the loans modified as a TDR was immaterial to the financial statements during the three months ended March 31, 2014 .

18

Notes to Consolidated Financial Statements (Unaudited), continued

	

	

	
														
 	Three Months Ended March 31, 2013 1	
(Dollars in millions)	Number of Loans Modified	 	Rate
 Modification 2	 	Term Extension and/or Other Concessions	 	Total	
Commercial loans:	 	 	 	 	 	 	 	
C&I	67	 		$2		 		$35		 		$37		
CRE	4	 	3		 	—		 	3		
Residential loans:	 	 	 	 	 	 	 	
Residential mortgages - nonguaranteed	276	 	25		 	17		 	42		
Home equity products	683	 	19		 	18		 	37		
Residential construction	113	 	12		 	1		 	13		
Consumer loans:	 	 	 	 	 	 	 	
Other direct	48	 	—		 	1		 	1		
Indirect	903	 	—		 	17		 	17		
Credit cards	231	 	1		 	—		 	1		
Total TDRs	2,325	 		$62		 		$89		 		$151		
1 Includes loans modified under the terms of a TDR that were charged-off during the period.
2 Restructured loans which had a modification of the loan's contractual interest rate may also have had an extension of the loan's contractual maturity date and/or other concessions. The financial effect of modifying the interest rate on the loans modified as a TDR was immaterial to the financial statements during the three months ended March 31, 2013 .

	

For the three months ended March 31, 2014 , the table below represents defaults on loans that were first modified between the periods January 1, 2013 and March 31, 2014 that became 90 days or more delinquent or were charged-off during the period.

							
 	Three Months Ended March 31, 2014	
(Dollars in millions)	Number of Loans	 	Amortized Cost	
Commercial loans:	 	 	 	
C&I	25	 		$1		
CRE	—		 	—		
Commercial construction	—		 	—		
Residential loans:	 	 	 	
Residential mortgages	49	 	4		
Home equity products	23	 	1		
Residential construction	4	 	—		
Consumer loans:	 	 	 	
Other direct	5	 	—		
Indirect	43	 	1		
Credit cards	20	 	—		
Total TDRs	169	 		$7		

19

Notes to Consolidated Financial Statements (Unaudited), continued

For the three months ended March 31, 2013 , the table below represents defaults on loans that were first modified between the periods January 1, 2012 and March 31, 2013 that became 90 days or more delinquent or were charged-off during the period.

						
 	Three Months Ended March 31, 2013	
(Dollars in millions)	Number of Loans	 	Amortized Cost	
Commercial loans:	 	 	 	
C&I	23	 		$—		
CRE	1	 	3		
Commercial construction	1	 	—		
Residential loans:	 	 	 	
Residential mortgages	76	 	4		
Home equity products	49	 	3		
Residential construction	6	 	1		
Consumer loans:	 	 	 	
Other direct	7	 	—		
Indirect	39	 	1		
Credit cards	44	 	1		
Total TDRs	246	 		$13		

				

The majority of loans that were modified and subsequently became 90 days or more delinquent have remained on nonaccrual status since the time of modification.

Concentrations of Credit Risk
The Company does not have a significant concentration of risk to any individual client except for the U.S. government and its agencies. However, a geographic concentration arises because the Company operates primarily in the Southeastern and Mid-Atlantic regions of the U.S. The Company engages in limited international banking activities. The Company ’s total cross-border outstanding loans were $1.1 billion and $1.0 billion at March 31, 2014 and December 31, 2013 , respectively.
The major concentrations of credit risk for the Company arise by collateral type in relation to loans and credit commitments. The only significant concentration that exists is in loans secured by residential real estate. At March 31, 2014 , the Company owned $42.8 billion in residential loans, representing 33% of total LHFI , and had $11.1 billion in commitments to extend credit on home equity lines and $2.8 billion in mortgage loan commitments. At December 31, 2013 , the Company owned $43.2 billion in residential loans, representing 34% of total LHFI , and had $11.2 billion in commitments to extend credit on home equity lines and $2.7 billion in mortgage loan commitments. Of the residential loans owned at March 31, 2014 and December 31, 2013 , 8% were guaranteed by a federal agency or a GSE .
Included in the residential mortgage portfolio were $12.2 billion and $12.4 billion of mortgage loans at March 31, 2014 and December 31, 2013 , respectively, that included terms such as an interest only feature, a high original LTV ratio, or a second lien position that may increase the Company ’s exposure to credit risk and result in a concentration of credit risk. Of these mortgage loans, $5.2 billion and $5.5 billion , respectively, were interest only loans, primarily with a ten year interest only period. Approximately $1.1 billion of those interest only loans at March 31, 2014 and December 31, 2013 , respectively, were loans with no MI and were either first liens with combined original LTV ratios in excess of 80% or were second liens. Additionally, the Company owned approximately $7.0 billion and $6.9 billion of amortizing loans with no MI at March 31, 2014 and December 31, 2013 , respectively, comprised of first liens with combined original LTV ratios in excess of 80% and second liens. Despite changes in underwriting guidelines that have curtailed the origination of high LTV loans, the balances of such loans have increased due to lending to high credit quality clients.

20

Notes to Consolidated Financial Statements (Unaudited), continued

NOTE 5 - ALLOWANCE FOR CREDIT LOSSES
The allowance for credit losses consists of the ALLL and the reserve for unfunded commitments. Activity in the allowance for credit losses is summarized in the table below:

								
 	Three Months Ended March 31	
(Dollars in millions)	2014	 	2013	
Balance at beginning of period		$2,094		 		$2,219		
Provision for loan losses	106		 	204		
(Benefit)/provision for unfunded commitments	(4	)	 	8		
Loan charge-offs	(151	)	 	(273	)	
Loan recoveries	41		 	47		
Balance at end of period		$2,086		 		$2,205		
 	 	 	 	
Components:	 	 	 	
ALLL		$2,040		 		$2,152		
Unfunded commitments reserve 1	46		 	53		
Allowance for credit losses		$2,086		 		$2,205		
1 The unfunded commitments reserve is recorded in other liabilities in the Consolidated Balance Sheets.

Activity in the ALLL by segment for the three months ended March 31, 2014 and 2013 is presented in the tables below:

																
 	 	 	 	 	 	 	 	
 	Three Months Ended March 31, 2014	
(Dollars in millions)	Commercial	 	Residential	 	Consumer	 	Total	
Balance at beginning of period		$946		 		$930		 		$168		 		$2,044		
Provision for loan losses	39		 	48		 	19		 	106		
Loan charge-offs	(33	)	 	(85	)	 	(33	)	 	(151	)	
Loan recoveries	14		 	17		 	10		 	41		
Balance at end of period		$966		 		$910		 		$164		 		$2,040		
 	 	 	 	 	 	 	 	
 	Three Months Ended March 31, 2013	
(Dollars in millions)	Commercial	 	Residential	 	Consumer	 	Total	
Balance at beginning of period		$902		 		$1,131		 		$141		 		$2,174		
Provision for loan losses	64		 	112		 	28		 	204		
Loan charge-offs	(60	)	 	(178	)	 	(35	)	 	(273	)	
Loan recoveries	15		 	22		 	10		 	47		
Balance at end of period		$921		 		$1,087		 		$144		 		$2,152		

As discussed in Note 1 , “Significant Accounting Policies,” to the Company 's 2013 Annual Report on Form 10-K, the ALLL is composed of both specific allowances for certain nonaccrual loans and TDR s and general allowances grouped into loan pools based on similar characteristics. No allowance is required for loans carried at fair value. Additionally, the Company records an immaterial allowance for loan products that are guaranteed by government agencies, as there is nominal risk of principal loss.

21

Notes to Consolidated Financial Statements (Unaudited), continued

The Company ’s LHFI portfolio and related ALLL is shown in the tables below:

																																
 	March 31, 2014	
 	Commercial	 	Residential	 	Consumer	 	Total	
(Dollars in millions)	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	
Individually evaluated		$141		 		$15		 		$2,843		 		$357		 		$116		 		$8		 		$3,100		 		$380		
Collectively evaluated	65,568		 	951		 	39,653		 	553		 	20,576		 	156		 	125,797		 	1,660		
Total evaluated	65,709		 	966		 	42,496		 	910		 	20,692		 	164		 	128,897		 	2,040		
LHFI at fair value	—		 	—		 	299		 	—		 	—		 	—		 	299		 	—		
Total LHFI		$65,709		 		$966		 		$42,795		 		$910		 		$20,692		 		$164		 		$129,196		 		$2,040		
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	December 31, 2013	
 	Commercial	 	Residential	 	Consumer	 	Total	
(Dollars in millions)	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	 	Carrying
Value	 	Associated
ALLL	
Individually evaluated		$171		 		$10		 		$2,878		 		$345		 		$110		 		$8		 		$3,159		 		$363		
Collectively evaluated	64,139		 	936		 	40,010		 	585		 	20,267		 	160		 	124,416		 	1,681		
Total evaluated	64,310		 	946		 	42,888		 	930		 	20,377		 	168		 	127,575		 	2,044		
LHFI at fair value	—		 	—		 	302		 	—		 	—		 	—		 	302		 	—		
Total LHFI		$64,310		 		$946		 		$43,190		 		$930		 		$20,377		 		$168		 		$127,877		 		$2,044		

NOTE 6 – GOODWILL AND OTHER INTANGIBLE ASSETS
Goodwill
Goodwill is required to be tested for impairment on an annual basis, which is performed by the Company during the third quarter, or as events occur or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount or indicate that it is more likely than not that a goodwill impairment exists when the carrying amount of a reporting unit is zero or negative. The Company monitored events and circumstances during the first quarter of 2014 and did not observe any factors that would more likely than not reduce the fair value of a reporting unit below its respective carrying value. Accordingly, goodwill was not tested for impairment during the first quarter of 2014.
There were no changes in the carrying amount of goodwill by reportable segment for the three months ended March 31, 2013 . The changes in the carrying amount of goodwill by reportable segment for the three months ended March 31, 2014 are as follows:

	
												
(Dollars in millions)	Consumer Banking and Private Wealth Management	 	Wholesale Banking	 	Total	
Balance, January 1, 2014		$4,262		 		$2,107		 		$6,369		
Acquisition of Lantana Oil and Gas Partners, Inc. 1	—		 	8		 	8		
Balance, March 31, 2014		$4,262		 		$2,115		 		$6,377		
1 Assets and liabilities obtained through the acquisition were immaterial to the financial statements at March 31, 2014.

22

Notes to Consolidated Financial Statements (Unaudited), continued

Other Intangible Assets
Changes in the carrying amounts of other intangible assets for the three months ended March 31 are as follows:

																
(Dollars in millions)	Core Deposit
Intangibles	 	 MSRs -
Fair Value	 	Other	 	Total	
Balance, January 1, 2014		$4		 		$1,300		 		$30		 		$1,334		
Amortization	(1	)	 	—		 	(2	)	 	(3	)	
MSRs originated	—		 	32		 	—		 	32		
Changes in fair value:	 	 	 	 	 	 	 	
Due to changes in inputs and assumptions 1	—		 	(46	)	 	—		 	(46	)	
Other changes in fair value 2	—		 	(35	)	 	—		 	(35	)	
Balance, March 31, 2014		$3		 		$1,251		 		$28		 		$1,282		
 	 	 	 	 	 	 	 	
Balance, January 1, 2013		$17		 		$899		 		$40		 		$956		
Amortization	(3	)	 	—		 	(3	)	 	(6	)	
MSRs originated	—		 	110		 	—		 	110		
Changes in fair value:	 	 	 	 	 	 	 	
Due to changes in inputs and assumptions 1	—		 	90		 	—		 	90		
Other changes in fair value 2	—		 	(74	)	 	—		 	(74	)	
Balance, March 31, 2013		$14		 		$1,025		 		$37		 		$1,076		
1 Primarily reflects changes in discount rates and prepayment speed assumptions, due to changes in interest rates.
2 Represents changes due to the collection of expected cash flows, net of accretion, due to the passage of time.

						
 	 	 	 	 	 	
Mortgage Servicing Rights
The Company retains MSR s from certain of its sales or securitizations of residential mortgage loans. MSR s on residential mortgage loans are the only servicing assets capitalized by the Company and are classified within intangible assets on the Company 's Consolidated Balance Sheets.
Income earned by the Company on its MSR s is derived primarily from contractually specified mortgage servicing fees and late fees, net of curtailment costs. Such income earned for the three months ended March 31, 2014 and 2013 was $79 million and $76 million , respectively. These amounts are reported in mortgage servicing related income in the Consolidated Statements of Income.
At March 31, 2014 and December 31, 2013 , the total UPB of mortgage loans serviced was $135.2 billion and $136.7 billion , respectively. Included in these amounts were $105.7 billion and $106.8 billion at March 31, 2014 and December 31, 2013 , respectively, of loans serviced for third parties. During the three months ended March 31, 2014 and 2013 , the Company sold MSR s, at a price approximating their fair value, on residential loans with a UPB of $289 million and $324 million , respectively.
At the end of each quarter, the Company determines the fair value of the MSR s using a valuation model that calculates the present value of the estimated future net servicing income. The model incorporates a number of assumptions as MSR s do not trade in an active and open market with readily observable prices. The Company determines fair value using market based prepayment rates, discount rates, and other assumptions that are compared to various sources of market data including independent third party valuations and industry surveys. Senior management and the STM valuation committee review all significant assumptions quarterly since many factors can affect the fair value of MSR s. Changes to the valuation model inputs and assumptions are reflected in the periods' results.

23

Notes to Consolidated Financial Statements (Unaudited), continued

A summary of the key characteristics, inputs, and economic assumptions used to estimate the fair value of the Company ’s MSR s at March 31, 2014 and December 31, 2013 , and the sensitivity of the fair values to immediate 10% and 20% adverse changes in those assumptions are shown in the table below. The overall change in MSR s during the three months ended March 31, 2014 was primarily due to a decrease in prevailing interest rates during the period.

								
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Fair value of retained MSRs		$1,251		 		$1,300		
Prepayment rate assumption (annual)	8	%	 	8	%	
Decline in fair value from 10% adverse change		$42		 		$38		
Decline in fair value from 20% adverse change	81		 	74		
Discount rate (annual)	12	%	 	12	%	
Decline in fair value from 10% adverse change		$61		 		$66		
Decline in fair value from 20% adverse change	117		 	126		
Weighted-average life (in years)	7.3		 	7.7		
Weighted-average coupon	4.3	%	 	4.4	%	

The above sensitivities are hypothetical and should be used with caution. As the amounts indicate, changes in fair value based on variations in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in this table, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another, which might magnify or counteract the sensitivities. Additionally, the sensitivities above do not include the effect of hedging activity undertaken by the Company to offset changes in the fair value of MSR s. See Note 11 , “Derivative Financial Instruments,” for further information regarding these hedging activities.

NOTE 7 - CERTAIN TRANSFERS OF FINANCIAL ASSETS AND VARIABLE INTEREST ENTITIES
Certain Transfers of Financial Assets and related Variable Interest Entities
As discussed in Note 10, "Certain Transfers of Financial Assets and Variable Interest Entities," to the Consolidated Financial Statements in the Company's 2013 Annual Report on Form 10-K, the Company has transferred loans and securities in sale or securitization transactions in which the Company has, or had, continuing involvement. Except as specifically noted herein, the Company is not required to provide additional financial support to any of the entities to which the Company has transferred financial assets, nor has the Company provided any support it was not otherwise obligated to provide. Further, during the three months ended March 31, 2014 , the Company evaluated whether any of its previous conclusions regarding whether it is the primary beneficiary of the VIEs described below should be changed based upon events occurring during the period. These evaluations did not result in changes to previous consolidation conclusions. No events occurred during the three months ended March 31, 2014 that changed the Company ’s sale accounting conclusion in regards to the residential mortgage loans, student loans, commercial and corporate loans, or CDO securities.
When evaluating transfers and other transactions with VIE s for consolidation, the Company first determines if it has a VI in the VIE . A VI is typically in the form of securities representing retained interests in the transferred assets and, at times, servicing rights and collateral manager fees. If the Company has a VI in the entity, it then evaluates whether or not it has both (1) the power to direct the activities that most significantly impact the economic performance of the VIE , and (2) the obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE to determine if the Company should consolidate the VIE .
Below is a summary of transfers of financial assets to VIEs for which the Company has retained some level of continuing involvement and supplements Note 10, "Certain Transfers of Financial Assets and Variable Interest Entities," to the Consolidated Financial Statements in the Company's 2013 Annual Report on Form 10-K.
Residential Mortgage Loans
The Company typically transfers first lien residential mortgage loans in conjunction with Ginnie Mae, Fannie Mae, and Freddie Mac securitization transactions whereby the loans are exchanged for cash or securities that are readily redeemable for cash proceeds and servicing rights. The Company sold residential mortgage loans to these entities, which resulted in pre-tax net gains of $43 million and $157 million , including servicing rights, for the three months ended March 31, 2014 and 2013 , respectively. These net gains are included within mortgage production related income in the Consolidated Statements of Income. These net gains include the change in value of the loans as a result

24

Notes to Consolidated Financial Statements (Unaudited), continued

of changes in interest rates from the time the related IRLC s were issued to the borrowers but do not include the results of hedging activities initiated by the Company to mitigate this market risk. See Note 11 , “Derivative Financial Instruments,” for further discussion of the Company ’s hedging activities. As seller, the Company has made certain representations and warranties with respect to the originally transferred loans, including those transferred under Ginnie Mae, Fannie Mae, and Freddie Mac programs, and those representations and warranties are discussed in Note 12 , “Guarantees.”
In a limited number of securitizations, the Company has received securities representing retained interests in the transferred loans in addition to cash and servicing rights in exchange for the transferred loans. The received securities are carried at fair value as either trading assets or securities AFS . At March 31, 2014 and December 31, 2013 , the fair value of securities received totaled $70 million and $71 million , respectively, and were valued using a third party pricing service.
The Company evaluated these securitization transactions for consolidation under the VIE consolidation guidance. As servicer of the underlying loans, the Company is generally deemed to have power over the securitization. However, if a single party, such as the issuer or the master servicer, effectively controls the servicing activities or has the unilateral ability to terminate the Company as servicer without cause, then that party is deemed to have power over the securitization. In almost all of its securitization transactions, the Company does not have power over the VIE as a result of these rights held by the master servicer. In certain transactions, the Company does have power as the servicer; however, the Company does not also have an obligation to absorb losses or the right to receive benefits that could potentially be significant to the securitization. The absorption of losses and the receipt of benefits would generally manifest itself through the retention of senior or subordinated interests. Total assets at March 31, 2014 and December 31, 2013 , of the unconsolidated trusts in which the Company has a VI are $336 million and $350 million , respectively.
The Company ’s maximum exposure to loss related to the unconsolidated VIE s in which it holds a VI is comprised of the loss of value of any interests it retains and any repurchase obligations it incurs as a result of a breach of its representations and warranties, which is discussed in Note 12 , “Guarantees.”
Commercial and Corporate Loans
The Company has involvement with CLO entities that own commercial leveraged loans and bonds, certain of which were transferred by the Company to the CLO s. In addition to retaining certain securities issued by the CLO s, the Company also acts as collateral manager for these CLO s. The securities retained by the Company and the fees received as collateral manager represent a VI in the CLO s, which are considered to be VIE s. The Company has determined that it is the primary beneficiary of and, thus, has consolidated one of these CLO s as it has both the power to direct the activities that most significantly impact the entity’s economic performance and the obligation to absorb losses and the right to receive benefits from the entity that could potentially be significant to the CLO . The Company 's involvement with the CLO includes receiving fees for its duties as collateral manager, including eligibility for performance fees, as well as ownership in one of the senior interests in the CLO and certain preference shares of the CLO . Substantially all of the assets and liabilities of the CLO are loans and issued debt, respectively. The loans are classified within LHFS at fair value and the debt is included within long-term debt at fair value on the Company ’s Consolidated Balance Sheets. See Note 13 , “Fair Value Election and Measurement,” for a discussion of the Company ’s methodologies for estimating the fair values of these financial instruments. At March 31, 2014 , the Company ’s Consolidated Balance Sheets reflected $224 million of loans held by the CLO and $238 million of debt issued by the CLO . At December 31, 2013 , the Company ’s Consolidated Balance Sheets reflected $261 million of loans held by the CLO and $256 million of debt issued by the CLO . Although the Company consolidates the CLO , its creditors have no recourse to the general credit of the Company , as the liabilities of the CLO are paid only to the extent of available cash flows from the CLO ’s assets.
For the remaining CLO s, which are also considered to be VIE s, the Company has determined that it is not the primary beneficiary as it does not have an obligation to absorb losses or the right to receive benefits from the entities that could potentially be significant to the VIE . The Company 's preference share exposure was valued at $3 million at March 31, 2014 and December 31, 2013 . The Company ’s only remaining involvement with these VIE s is through its collateral manager role. The Company receives fees for managing the assets of these vehicles; these fees are considered adequate compensation and are commensurate with the level of effort required to provide such services. The fees received by the Company from these entities are recorded as trust and investment management income in the Consolidated Statements of Income. Senior fees earned by the Company are generally not considered at risk; however, subordinate fees earned by the Company are subject to the availability of cash flows and to the priority of payments. At March 31, 2014 and December 31, 2013 , these VIE s had $1.7 billion and $ 1.6 billion of estimated assets, respectively, and $1.6 billion of estimated liabilities, as of the same respective dates.

25

Notes to Consolidated Financial Statements (Unaudited), continued

Student Loans
During 2006, the Company completed a securitization of government-guaranteed student loans through a transfer of loans to a securitization SPE , which previously qualified as a QSPE , and retained the related residual interest in the SPE . The Company concluded that this securitization of government-guaranteed student loans (the “Student Loan entity”) should be consolidated. At March 31, 2014 and December 31, 2013 , the Company ’s Consolidated Balance Sheets reflected $336 million and $344 million , respectively, of assets held by the Student Loan entity and $332 million and $341 million , respectively, of debt issued by the Student Loan entity.
Payments from the assets in the SPE must first be used to settle the obligations of the SPE , with any remaining payments remitted to the Company as the owner of the residual interest. To the extent that losses occur on the SPE ’s assets, the SPE has recourse to the federal government as the guarantor up to a maximum guarantee amount of 97% . Losses in excess of the government guarantee reduce the amount of available cash payable to the Company as the owner of the residual interest. To the extent that losses result from a breach of the master servicer’s servicing responsibilities, the SPE has recourse to the Company ; the SPE may require the Company to repurchase the loan from the SPE at par value. If the breach was caused by the subservicer, the Company has recourse to seek reimbursement from the subservicer up to the guaranteed amount. The Company ’s maximum exposure to loss related to the SPE is represented by the potential losses resulting from a breach of servicing responsibilities. To date, all loss claims filed with the guarantor that have been denied due to servicing errors have either been cured or reimbursement has been provided to the Company by the subservicer.
CDO Securities
The Company has transferred bank trust preferred securities in securitization transactions. The Company determined that it was not the primary beneficiary of any of these VIE s as the Company lacked the power to direct the significant activities of any of the VIE s. During the quarter ended March 31, 2014 , the Company sold all remaining exposures to these VIEs. For further details on these VIEs refer to Note 10, "Certain Transfers of Financial Assets and Variable Interest Entities," to the Consolidated Financial Statements in the Company's 2013 Annual Report on Form 10-K.

The following tables present certain information for the three months ended March 31 , related to the Company ’s asset transfers in which it has continuing economic involvement.

								
 	Three Months Ended March 31,	
(Dollars in millions)	2014	 	2013	
Cash flows on interests held 1 :	 	 	 	
  Residential Mortgage Loans 2		$4		 		$6		
Servicing or management fees 1 :	 	 	 	
  Residential Mortgage Loans 2		$—		 		$1		
  Commercial and Corporate Loans	2		 	2		
Total servicing or management fees		$2		 		$3		
1 The transfer activity is related to unconsolidated VIE s.
2 Does not include GSE mortgage loan transfers

26

Notes to Consolidated Financial Statements (Unaudited), continued

Portfolio balances and delinquency balances based on accruing loans 90 days or more past due and all nonaccrual loans at March 31, 2014 and December 31, 2013 , and net charge-offs related to managed portfolio loans (both those that are owned or consolidated by the Company and those that have been transferred) for the three months ended March 31, 2014 and 2013 are as follows:

																								
 	Portfolio Balance 1	 	Past Due and Nonaccrual 2	 	Net Charge-offs	
 	March 31, 2014	 	December 31, 2013	 	March 31, 2014	 	December 31, 2013	 	Three Months Ended March 31	
 										
(Dollars in millions)								 	2014	 	2013	
Type of loan:	 	 	 	 	 	 	 	 	 	 	 	
Commercial		$65,709		 		$64,310		 		$248		 		$272		 		$19		 		$45		
Residential	42,795		 	43,190		 	1,224		 	1,296		 	68		 	156		
Consumer	20,692		 	20,377		 	590		 	631		 	23		 	25		
Total loan portfolio	129,196		 	127,877		 	2,062		 	2,199		 	110		 	226		
Managed securitized loans:	 	 	 	 	 	 	 	 		 		
Commercial	1,680		 	1,617		 	32		 	29		 	—		 	—		
Residential	99,919		 	100,695		 	385		3  	493		3  	4		 	8		
Total managed loans		$230,795		 		$230,189		 		$2,479		 		$2,721		 		$114		 		$234		
1 Excludes $1.5 billion and $1.7 billion of LHFS at March 31, 2014 and December 31, 2013 , respectively.
2 Excludes $13 million and $17 million of past due LHFS at March 31, 2014 and December 31, 2013 , respectively.
3 Excludes loans that have completed the foreclosure or short sale process (i.e. involuntary prepayments).

Other Variable Interest Entities
In addition to the Company ’s involvement with certain VIE s related to transfers of financial assets, the Company also has involvement with VIE s from other business activities.
Total Return Swaps
The Company has involvement with various VIE s related to its TRS business. At March 31, 2014 and December 31, 2013 , the Company had $1.4 billion and $1.5 billion , respectively, in senior financing outstanding to VIE s, which was classified within trading assets and derivatives on the Consolidated Balance Sheets and carried at fair value. These VIE s had entered into TRS contracts with the Company with outstanding notional amounts of $1.4 billion and $1.5 billion at March 31, 2014 and December 31, 2013 , respectively, and the Company had entered into mirror TRS contracts with third parties with the same outstanding notional amounts. At March 31, 2014 , the fair values of these TRS assets and liabilities were $25 million and $21 million , respectively, and at December 31, 2013 , the fair values of these TRS assets and liabilities were $35 million and $31 million , respectively, reflecting the pass-through nature of these structures. The notional amounts of the TRS contracts with the VIE s represent the Company ’s maximum exposure to loss, although such exposure to loss has been mitigated via the TRS contracts with third parties. For additional information on the Company ’s TRS with these VIE s, see Note 11 , “Derivative Financial Instruments,” as well as Note 10, “Certain Transfers of Financial Assets and Variable Interest Entities,” to the Company's 2013 Annual Report on Form 10-K.
Community Development Investments
As part of its community reinvestment initiatives, the Company invests primarily within its footprint in multi-family affordable housing developments and other community development entities as a limited and/or general partner and/or a debt provider. The Company receives tax credits for various investments. The Company has determined that the related partnerships are VIE s. For partnerships where the Company operates strictly as the general partner, the Company consolidates these partnerships on its Consolidated Balance Sheets. As the general partner, the Company typically guarantees the tax credits due to the limited partner and is responsible for funding construction and operating deficits. At March 31, 2014 and December 31, 2013 , total assets, which consist primarily of fixed assets and cash attributable to the consolidated entities, and total liabilities were immaterial. While the obligations of the general partner are generally non-recourse to the Company , as the general partner, the Company may from time to time step in when needed to fund deficits. During the three months ended March 31, 2014 and 2013 , the Company did not provide any significant amount of funding as the general partner or to cover any deficits the partnerships may have generated.
For other partnerships, the Company acts only in a limited partnership capacity. The Company has determined that it is not the primary beneficiary of these partnerships and accounts for its interests in accordance with the accounting guidance for investments in affordable housing projects. The general partner or an affiliate of the general partner

27

Notes to Consolidated Financial Statements (Unaudited), continued

provides guarantees to the limited partner, which protects the Company from losses attributable to operating deficits, construction deficits, and tax credit allocation deficits. Partnership assets of $1.4 billion and $1.5 billion in these partnerships were not included in the Consolidated Balance Sheets at March 31, 2014 and December 31, 2013 , respectively. The limited partner interests had carrying values of $249 million and $252 million at March 31, 2014 and December 31, 2013 , respectively, and are recorded in other assets in the Company ’s Consolidated Balance Sheets. The Company ’s maximum exposure to loss for these investments totaled $725 million and $697 million at March 31, 2014 and December 31, 2013 , respectively. The Company ’s maximum exposure to loss would be borne by the loss of the equity investments along with $328 million and $303 million of loans, interest-rate swaps, or letters of credit issued by the Company to the entities at March 31, 2014 and December 31, 2013 , respectively. The difference between the maximum exposure to loss and the investment and loan balances is primarily attributable to the unfunded equity commitments. Unfunded equity commitments are amounts that the Company has committed to the entities upon the entities meeting certain conditions. If these conditions are met, the Company will invest these additional amounts in the entities.
The Company adopted ASU 2014-01 in the first quarter of 2014, which allowed amortization of qualified affordable housing investments within the scope of the ASU to be presented net of the income tax credits in the provision for income taxes. During the three months ended March 31, 2014 and 2013 , the Company recognized $15 million of tax credits, and $13 million and $10 million of amortization expense, respectively, in the provision for income taxes. For community development investments not within the scope of ASU 2014-01, the Company continues to record amortization of the investment in noninterest expense.
Additionally, the Company owns noncontrolling interests in funds whose purpose is to invest in community developments. At March 31, 2014 and December 31, 2013 , the Company 's investment in these funds totaled $150 million and $138 million , respectively, and the Company 's maximum exposure to loss on its equity investments, which is comprised of its investments in the funds plus any additional unfunded equity commitments, was $241 million and $217 million , respectively.
When the Company owns both the limited partner and general partner interests or acts as the indemnifying party, the Company consolidates the entities. At March 31, 2014 and December 31, 2013 , total assets, which consist primarily of fixed assets and cash, attributable to the consolidated non- VIE partnerships were $110 million and $151 million , respectively, and total liabilities, excluding intercompany liabilities, primarily representing third party borrowings, were $56 million and $58 million , respectively.
During the quarter ended March 31, 2014, the Company committed to a plan to sell certain consolidated affordable housing properties, and accordingly, recorded an impairment of $36 million to adjust the carrying values to the lower of their carrying value or estimated fair value less costs to sell. At March 31, 2014 , the carrying value of properties held for sale was $65 million . Disposition of these properties is expected to be completed over the next twelve months.
Registered and Unregistered Funds Advised by RidgeWorth
RidgeWorth , a registered investment advisor and majority owned subsidiary of the Company , serves as the investment advisor for various private placement, common and collective funds, and registered mutual funds (collectively the “Funds”). The Company evaluates these Funds to determine if the Funds are VIE s. In February 2010, the FASB issued guidance that defers the application of the existing VIE consolidation guidance for investment funds meeting certain criteria. All of the registered and unregistered Funds advised by RidgeWorth meet the scope exception criteria, thus, are not evaluated for consolidation under the guidance. Accordingly, the Company continues to apply the consolidation guidance in effect prior to the issuance of the existing guidance to interests in funds that qualify for the deferral.
The Company has concluded that some of the Funds are VIE s. However, the Company has determined that it is not the primary beneficiary of these funds as the Company does not absorb a majority of the expected losses nor expected returns of the funds. The Company ’s exposure to loss is limited to the investment advisor and other administrative fees it earns and if applicable, any equity investments. The total unconsolidated assets of these funds at March 31, 2014 and December 31, 2013 , were $230 million and $247 million , respectively.
On December 11, 2013, it was publicly announced that the Company had reached a definitive agreement to sell RidgeWorth to an investor group led by a private equity fund managed by Lightyear Capital LLC. The sale is expected to close during the second quarter of 2014. See additional discussion of the planned sale in Note 15 , "Business Segment Reporting."

28

Notes to Consolidated Financial Statements (Unaudited), continued

NOTE 8 – NET INCOME PER COMMON SHARE
Equivalent shares of 16 million and 22 million related to common stock options and common stock warrants outstanding at March 31, 2014 and 2013, respectively, were excluded from the computations of diluted net income per average common share because they would have been anti-dilutive.
Reconciliations of net income to net income available to common shareholders and the difference between average basic common shares outstanding and average diluted common shares outstanding for the three months ended March 31, 2014 and 2013 are included below.

									
(In millions, except per share data)	 	2014	 	2013	
Net income	 		$405		 		$352		
Preferred dividends	 	(9	)	 	(9	)	
Dividends and undistributed earnings allocated to unvested shares	 	(3	)	 	(3	)	
Net income available to common shareholders	 		$393		 		$340		
Average basic common shares	 	531		 	536		
Effect of dilutive securities:	 	 	 	 	
Stock options	 	2		 	1		
Restricted stock and warrants	 	4		 	3		
Average diluted common shares	 	537		 	540		
Net income per average common share - diluted	 		$0.73		 		$0.63		
Net income per average common share - basic	 		$0.74		 		$0.64		

NOTE 9 - INCOME TAXES
The provision for income taxes was $125 million and $161 million for the three months ended March 31, 2014 and 2013 , respectively, representing effective tax rates of 24% and 31% , respectively. The Company calculated the provision for income taxes by applying the estimated annual effective tax rate to year-to-date pre-tax income and adjusting for discrete items that occurred during the period.
The Company adopted recently issued accounting guidance effective January 1, 2014, which allowed amortization expense related to qualified affordable housing investments to be presented net of the income tax credits in the provision for income taxes. Prior to the first quarter of 2014, these amortization expenses were recognized in other noninterest expense. The standard is required to be applied retrospectively; therefore, prior periods have been restated in accordance with GAAP. See Note 1 , “Significant Accounting Policies,” for further information related to the new guidance.
At March 31, 2014 , the liability for UTBs was $271 million . It is reasonably possible that the liability for UTBs could decrease by as much as $180 million during the next 12 months due to the completion of tax authority examinations and expiration of statutes of limitations. It is uncertain how much, if any, of this decline will impact the Company’s effective tax rate.

	

	

	

	

NOTE 10 - EMPLOYEE BENEFIT PLANS
The Company sponsors various short-term incentive plans and LTI plans for eligible employees, which may be delivered through various incentive programs, such as RSU s, restricted stock, and LTI cash. AIP is the Company 's short-term cash incentive plan for key employees that provides for potential annual cash awards based on the Company 's performance and/or the achievement of business unit and individual performance objectives. Awards under the LTI cash plan generally cliff vest over a period of three years from the date of the award and are paid in cash. All incentive awards are subject to clawback provisions. Compensation expense for incentive plans with cash payouts was $45 million and $39 million for the three months ended March 31, 2014 and 2013 , respectively.

29

Notes to Consolidated Financial Statements (Unaudited), continued

Stock-Based Compensation
The Company provides stock-based awards through the 2009 Stock Plan (as amended and restated effective January 1, 2011) under which the Compensation Committee of the Board of Directors has the authority to grant stock options, restricted stock, and RSU s to key employees of the Company . Some awards may have performance or other conditions, such as vesting tied to the Company 's total shareholder return relative to a peer group or vesting tied to the achievement of an absolute financial performance target. Under the 2009 Stock Plan, approximately 21 million shares of common stock are authorized and reserved for issuance, of which no more than 17 million shares may be issued as restricted stock or stock units. At March 31, 2014 , approximately 17 million shares were available for grant, including approximately 6 million shares available to be issued as restricted stock or RSUs.

On February 10 and 11, 2014, the Compensation Committee and Board of Directors approved, subject to shareholder approval, an amendment to the Plan to remove the sub-limit on full value shares. On April 22, 2014, the shareholders approved the amendment to the Plan. The shares, which are already in the Plan (and available for grant as stock options) and were previously approved by the shareholders, are now available for grant as full value shares. After giving effect to the amendment, all 17 million shares available for grant under the Plan may be granted as stock options, restricted stock, or RSUs.

Stock options were granted at an exercise price that was no less than the fair market value of a share of SunTrust common stock on the grant date and were either tax-qualified incentive stock options or non-qualified stock options. Stock options typically vest pro-rata over three years and generally have a maximum contractual life of ten years. Upon exercise, shares are generally issued from treasury stock. No stock options were issued during the three months ended March 31, 2014 , consistent with the Company's decision to discontinue the issuance of stock options in 2014. The weighted average fair value of options granted during the three months ended March 31, 2013 was $7.37 per share. The fair value of each option grant was estimated on the date of grant using the Black-Scholes option pricing model based on the following assumptions for the three months ended March 31, 2013 :

			
Dividend yield	1.28	%	
Expected stock price volatility	30.98		
Risk-free interest rate (weighted average)	1.02		
Expected life of options	6 years		

																

	

Stock-based compensation expense recognized in noninterest expense for the three months ended March 31 was as follows:

								
(Dollars in millions)	2014	 	2013	
Stock-based compensation expense:	 	 	 	
Stock options		$1		 		$3		
Restricted stock	8		 	7		
RSUs	14		 	9		
Total stock-based compensation expense		$23		 		$19		

The recognized stock-based compensation tax benefit was $9 million and $8 million for the three months ended March 31, 2014 and 2013 , respectively.

Retirement Plans
SunTrust did not contribute to either of its noncontributory qualified retirement plans ("Retirement Benefit Plans") during the three months ended March 31, 2014 . The expected long-term rate of return on plan assets for the Retirement Benefit Plans is 7.0% for the SunTrust Retirement Plan and 6.5% for the NCF Retirement Plan for 2014 .
Anticipated employer contributions/benefit payments for 2014 are $7 million for the SERP . During the three months ended March 31, 2014 , the actual contributions/benefit payments were $1 million .

30

Notes to Consolidated Financial Statements (Unaudited), continued

SunTrust contributed less than $1 million to the Postretirement Welfare Plan during the three months ended March 31, 2014 . Additionally, SunTrust expects to receive a Medicare Part D Subsidy reimbursement for 2014 of less than $1 million . The expected pre-tax long-term rate of return on plan assets for the Postretirement Welfare Plan is 5.25% for 2014 .

Components of net periodic benefit for the three months ended March 31 were as follows:

																
 	Pension Benefits	 	Other Postretirement Benefits	
(Dollars in millions)	2014	 	2013	 	2014	 	2013	
Interest cost		$31		 		$28		 		$1		 		$1		
Expected return on plan assets	(49	)	 	(46	)	 	(2	)	 	(1	)	
Recognized net actuarial loss/(gain)	4		 	6		 	(1	)	 	—		
Net periodic benefit		($14	)	 		($12	)	 		($2	)	 		$—		

	

	

	

 

	

	

	

	

	

	

	

	

	

	

	

	

	

NOTE 11 - DERIVATIVE FINANCIAL INSTRUMENTS
The Company enters into various derivative financial instruments, both in a dealer capacity to facilitate client transactions and as an end user as a risk management tool. ALCO monitors all derivative activities. When derivatives have been entered into with clients, the Company generally manages the risk associated with these derivatives within the framework of its VAR approach that monitors total daily exposure and seeks to manage the exposure on an overall basis. Derivatives are also used as a risk management tool to hedge the Company ’s balance sheet exposure to changes in identified cash flow and fair value risks, either economically or in accordance with hedge accounting provisions. The Company ’s Corporate Treasury function is responsible for employing the various hedge accounting strategies to manage these objectives. Additionally, as a normal part of its operations, the Company enters into IRLC s on mortgage loans that are accounted for as freestanding derivatives and has certain contracts containing embedded derivatives that are carried, in their entirety, at fair value. All freestanding derivatives and any embedded derivatives that the Company bifurcates from the host contracts are carried at fair value in the Consolidated Balance Sheets in trading assets and derivatives and trading liabilities and derivatives. The associated gains and losses are either recognized in AOCI , net of tax, or within the Consolidated Statements of Income, depending upon the use and designation of the derivatives.
Credit and Market Risk Associated with Derivatives
Derivatives expose the Company to credit risk. The Company minimizes the credit risk of derivatives by entering into transactions with counterparties with defined exposure limits based on credit quality that are reviewed periodically by the Company ’s Credit Risk Management division. The Company ’s derivatives may also be governed by an ISDA or other master agreement, and depending on the nature of the derivative, bilateral collateral agreements are typically in place as well. In 2013, the Company became subject to OTC derivative clearing requirements as a registered swap dealer. As a result, certain derivatives are now required to be cleared through central clearing members in which the Company is required to post initial margin and, in addition, to further mitigate the risk of non-payment, variation margin is received or paid daily based on the net asset or liability position of the contracts. When the Company has more than one outstanding derivative transaction with a single counterparty and there exists a legal right of offset with that counterparty, the Company considers its exposure to the counterparty to be the net market value of its derivative positions with that counterparty if an asset, adjusted for held collateral. At March 31, 2014 , these net derivative asset positions were $0.9 billion , representing the $1.3 billion of derivative net gains adjusted for cash and other collateral of $0.4 billion that the Company held in relation to these gain positions. At December 31, 2013 , net derivative asset positions were $1.0 billion , representing $1.5 billion of derivative net gains, adjusted for cash and other collateral of $0.5 billion that the Company held in relation to these gain positions.
Derivatives also expose the Company to market risk. Market risk is the adverse effect that a change in market factors, such as interest rates, currency rates, equity prices, or implied volatility, has on the value of a derivative. The Company manages the market risk associated with its derivatives by establishing and monitoring limits on the types and degree of risk that may be undertaken. The Company continually measures this risk associated with its derivatives designated as trading instruments using a VAR methodology.
Derivative instruments are priced with observable market assumptions at a mid-market valuation point, with appropriate valuation adjustments for liquidity and credit risk. For purposes of valuation adjustments to its derivative positions, the Company has evaluated liquidity premiums that may be demanded by market participants, as well as the credit risk of its counterparties and its own credit. The Company has considered factors such as the likelihood of default by itself and its counterparties, its net

31

Notes to Consolidated Financial Statements (Unaudited), continued

exposures, and remaining maturities in determining the appropriate fair value adjustments to recognize. Generally, the expected loss of each counterparty is estimated using the Company ’s internal risk rating system. The risk rating system utilizes counterparty-specific PD and LGD estimates to derive the expected loss. For counterparties that are rated by national rating agencies, those ratings are also considered in estimating the credit risk. Additionally, counterparty exposure is evaluated by offsetting positions that are subject to master netting arrangements, as well as by considering the amount of marketable collateral securing the position. All counterparties and defined exposure limits are explicitly approved. Counterparties are regularly reviewed and appropriate business action is taken to adjust the exposure to certain counterparties, as necessary. This approach is also used by the Company to estimate its own credit risk on derivative liability positions. The Company adjusted the net fair value of its derivative contracts for estimates of net counterparty credit risk by approximately $14 million and $16 million at March 31, 2014 and December 31, 2013 , respectively.
Currently the majority of the Company ’s derivatives contain contingencies that relate to the creditworthiness of the Bank . These contingencies, which are contained in industry standard master netting agreements, may be considered events of default. Should the Bank be in default under any of these provisions, the Bank ’s counterparties would be permitted to close-out net at amounts that would approximate the then-fair values of the derivatives resulting in a single sum due by one party to the other. The counterparties would have the right to apply any collateral posted by the Bank against any net amount owed by the Bank . Additionally, certain of the Company ’s derivative liability positions, totaling $894 million in fair value at March 31, 2014 and $941 million at December 31, 2013 , contain provisions conditioned on downgrades of the Bank ’s credit rating. These provisions, if triggered, would either give rise to an ATE that permits the counterparties to close-out net and apply collateral or, where a CSA is present, require the Bank to post additional collateral. At March 31, 2014 , the Bank carried senior long-term debt ratings of A3/BBB+ from three of the major ratings agencies. At the current rating level, ATE s have been triggered for approximately $5 million in fair value liabilities at March 31, 2014 . For illustrative purposes, if the Bank were downgraded to BB+, ATE s would be triggered in derivative liability contracts that had a total fair value of $7 million at March 31, 2014 ; ATE s do not exist at lower ratings levels. At March 31, 2014 , $889 million in fair value of derivative liabilities were subject to CSA s, against which the Bank has posted $843 million in collateral, primarily in the form of cash. If requested by the counterparty pursuant to the terms of the CSA , the Bank would be required to post estimated additional collateral against these contracts at March 31, 2014 , of $8 million if the Bank were downgraded to Baa3/BBB-, and any further downgrades to Ba1/BB+ or below do not contain predetermined collateral posting levels.

Notional and Fair Value of Derivative Positions
The following tables present the Company ’s derivative positions at March 31, 2014 and December 31, 2013 . The notional amounts in the tables are presented on a gross basis and have been classified within Asset Derivatives or Liability Derivatives based on the estimated fair value of the individual contract at March 31, 2014 and December 31, 2013 . Gross positive and gross negative fair value amounts associated with respective notional amounts are presented without consideration of any netting agreements, including collateral arrangements. Net fair value derivative amounts are adjusted on an aggregate basis, where applicable, to take into consideration the effects of legally enforceable master netting agreements, including any cash collateral received or paid, and are recognized in trading assets and derivatives or trading liabilities and derivatives on the Consolidated Balance Sheets. For contracts constituting a combination of options that contain a written option and a purchased option (such as a collar), the notional amount of each option is presented separately, with the purchased notional amount generally being presented as an Asset Derivative and the written notional amount being presented as a Liability Derivative. For contracts that contain a combination of options, the fair value is generally presented as a single value with the purchased notional amount if the combined fair value is positive, and with the written notional amount, if the combined fair value is negative.

32

Notes to Consolidated Financial Statements (Unaudited), continued

	
																	
 	March 31, 2014	
 	Asset Derivatives	 	Liability Derivatives	
(Dollars in millions)	 	Notional
Amounts	 	Fair
Value	 	Notional
Amounts	 	Fair
Value	
Derivatives designated in cash flow hedging relationships 1	 	 	 	 	 	 	 	 	
Interest rate contracts hedging floating rate loans	 		$17,600		 		$360		 		$500		 		$1		
Derivatives designated in fair value hedging relationships 2	 	 	 	 	 	 	 	 	
Interest rate contracts covering fixed rate debt	 	1,000		 	44		 	900		 	8		
Derivatives not designated as hedging instruments 3	 	 	 	 	 	 	 	 	
Interest rate contracts covering:	 	 	 	 	 	 	 	 	
Fixed rate debt	 	—		 	—		 	60		 	7		
MSRs	 	3,091		 	38		 	7,159		 	46		
LHFS, IRLCs 4	 	2,829		 	8		 	2,424		 	4		
Trading activity 5	 	59,949		 	2,563		 	67,558		 	2,387		
Foreign exchange rate contracts covering trading activity	 	3,286		 	54		 	3,046		 	46		
Credit contracts covering:	 	 	 	 	 	 	 	 	
Loans	 	—		 	—		 	492		 	5		
Trading activity 6	 	1,407		 	25		 	1,417		 	22		
Equity contracts - Trading activity 5	 	20,113		 	2,340		 	25,641		 	2,593		
Other contracts:	 	 	 	 	 	 	 	 	
IRLCs and other 7	 	1,455		 	14		 	509		 	3		
Commodities	 	245		 	17		 	244		 	17		
Total	 	92,375		 	5,059		 	108,550		 	5,130		
Total derivatives	 		$110,975		 		$5,463		 		$109,950		 		$5,139		
Total gross derivatives, before netting	 	 	 		$5,463		 	 	 		$5,139		
Less: Legally enforceable master netting agreements	 	 	 	(3,927	)	 	 	 	(3,927	)	
Less: Cash collateral received/paid	 	 	 	(355	)	 	 	 	(843	)	
Total derivatives, after netting	 	 	 		$1,181		 	 	 		$369		
1 See “Cash Flow Hedges” in this Note for further discussion.
2 See “Fair Value Hedges” in this Note for further discussion.
3 See “Economic Hedging and Trading Activities” in this Note for further discussion.
4 Amount includes $875 million of notional amounts related to interest rate futures. These futures contracts settle in cash daily, one day in arrears. The derivative asset or liability associated with the one day lag is included in the fair value column of this table.
5 Amounts include $13.8 billion and $0.5 billion of notional related to interest rate futures and equity futures, respectively. These futures contracts settle in cash daily, one day in arrears. The derivative assets/liabilities associated with the one day lag are included in the fair value column of this table.
6 Asset and liability amounts include $4 million and $3 million , respectively, of notional from purchased and written credit risk participation agreements, respectively, whose notional is calculated as the notional of the derivative participated adjusted by the relevant RWA conversion factor.
7 Includes a notional amount that is based on the number of Visa Class B shares , 3.2 million , the conversion ratio from Class B shares to Class A shares , and the Class A share price at the derivative inception date of May 28, 2009. This derivative was established upon the sale of Class B shares in the second quarter of 2009 as discussed in Note 12 , “Guarantees.” The fair value of the derivative liability, which relates to a notional amount of $55 million , is immaterial and is recognized in trading assets and derivatives in the Consolidated Balance Sheets.

33

Notes to Consolidated Financial Statements (Unaudited), continued

	
																	
 	December 31, 2013	
 	Asset Derivatives	 	Liability Derivatives	
(Dollars in millions)	 	Notional
Amounts	 	Fair
Value	 	Notional
Amounts	 	Fair
Value	
Derivatives designated in cash flow hedging relationships 1	 	 	 	 	 	 	 	 	
Interest rate contracts hedging floating rate loans	 		$17,250		 		$471		 		$—		 		$—		
Derivatives designated in fair value hedging relationships 2	
Interest rate contracts covering fixed rate debt	 	2,000		 	52		 	900		 	24		
Derivatives not designated as hedging instruments  3	
Interest rate contracts covering:	 	 	 	 	 	 	 	 	
Fixed rate debt	 	—		 	—		 	60		 	7		
MSRs	 	1,425		 	27		 	6,898		 	79		
LHFS, IRLCs 4	 	4,561		 	30		 	1,317		 	5		
Trading activity 5	 	70,615		 	2,917		 	65,299		 	2,742		
Foreign exchange rate contracts covering trading activity	 	2,449		 	61		 	2,624		 	57		
Credit contracts covering:	 	 	 	 	 	 	 	 	
Loans	 	—		 	—		 	427		 	5		
Trading activity 6	 	1,568		 	37		 	1,579		 	34		
Equity contracts - Trading activity 5	 	19,595		 	2,504		 	24,712		 	2,702		
Other contracts:	 	 	 	 	 	 	 	 	
IRLCs and other 7	 	1,114		 	12		 	755		 	4		
Commodities	 	241		 	14		 	228		 	14		
Total	 	101,568		 	5,602		 	103,899		 	5,649		
Total derivatives	 		$120,818		 		$6,125		 		$104,799		 		$5,673		
Total gross derivatives, before netting	 	 	 		$6,125		 	 	 		$5,673		
Less: Legally enforceable master netting agreements	 	 	 	(4,284	)	 	 	 	(4,284	)	
Less: Cash collateral received/paid	 	 	 	(457	)	 	 	 	(864	)	
Total derivatives, after netting	 	 	 		$1,384		 	 	 		$525		
1 See “Cash Flow Hedges” in this Note for further discussion.
2 See “Fair Value Hedges” in this Note for further discussion.
3 See “Economic Hedging and Trading Activities” in this Note for further discussion.
4 Amount includes $885 million of notional amounts related to interest rate futures. These futures contracts settle in cash daily, one day in arrears. The derivative liability associated with the one day lag is included in the fair value column of this table.
5 Amounts include $15.2 billion and $0.2 billion of notional related to interest rate futures and equity futures, respectively. These futures contracts settle in cash daily, one day in arrears. The derivative asset associated with the one day lag is included in the fair value column of this table.
6 Asset and liability amounts each include $4 million and $5 million of notional from purchased and written interest rate swap risk participation agreements, respectively, whose notional is calculated as the notional of the interest rate swap participated adjusted by the relevant RWA conversion factor.
7 Includes a notional amount that is based on the number of Visa Class B shares , 3.2 million , the conversion ratio from Class B shares to Class A shares , and the Class A share price at the derivative inception date of May 28, 2009. This derivative was established upon the sale of Class B shares in the second quarter of 2009 as discussed in Note 12 , “Guarantees.” The fair value of the derivative liability, which relates to a notional amount of $55 million , is immaterial and is recognized in other liabilities in the Consolidated Balance Sheets.

34

Notes to Consolidated Financial Statements (Unaudited), continued

Impact of Derivatives on the Consolidated Statements of Income and Shareholders’ Equity
The impacts of derivatives on the Consolidated Statements of Income and the Consolidated Statements of Shareholders’ Equity for the three months ended March 31, 2014 are presented below. The impacts are segregated between those derivatives that are designated in hedging relationships and those that are used for economic hedging or trading purposes, with further identification of the underlying risks in the derivatives and the hedged items, where appropriate. The tables do not disclose the financial impact of the activities that these derivative instruments are intended to hedge.   

										
 	Three Months Ended March 31, 2014	
(Dollars in millions)	Amount of pre-tax gain
recognized in
OCI on Derivatives
(Effective  Portion)	 	Classification of gain
reclassified from    
AOCI into Income
(Effective Portion)	 	Amount of pre-tax gain
reclassified from
AOCI into Income
(Effective Portion)	
Derivatives in cash flow hedging relationships:	 	 	 	 	 	
Interest rate contracts hedging floating rate loans 1		$23		 	Interest and fees on loans	 		$76		
1 During the three months ended March 31, 2014 , the Company also reclassified $26 million pre-tax gains from AOCI into net interest income. These gains related to hedging relationships that have been previously terminated or de-designated and are reclassified into earnings in the same period in which the forecasted transaction occurs.

	
												
 	Three Months Ended March 31, 2014	
(Dollars in millions)	Amount of gain on Derivatives
recognized in Income	 	Amount of loss on related Hedged Items
recognized in Income	 	Amount of gain/(loss)
recognized in
Income on Hedges
(Ineffective Portion)	
Derivatives in fair value hedging relationships:	 	 	 	 	 	
Interest rate contracts hedging fixed rate debt 1		$9		 		($9	)	 		$—		
1 Amounts are recognized in trading income in the Consolidated Statements of Income.

	
						
(Dollars in millions)	Classification of gain/(loss)
recognized in Income on Derivatives	 	Amount of gain/(loss)
recognized in Income
on Derivatives during the
Three Months Ended March 31, 2014	
Derivatives not designated as hedging instruments:	 	 	 	
Interest rate contracts covering:	 	 	 	
MSRs	Mortgage servicing related income	 		$55		
LHFS, IRLCs	Mortgage production related income	 	(34	)	
Trading activity	Trading income	 	14		
Foreign exchange rate contracts covering:	 	 	 	
Trading activity	Trading income	 	5		
Credit contracts covering:	 	 	 	
Trading activity	Trading income	 	4		
Equity contracts - trading activity	Trading income	 	1		
Other contracts - IRLCs	Mortgage production related income	 	60		
Total	 	 		$105		

35

Notes to Consolidated Financial Statements (Unaudited), continued

The impacts of derivatives on the Consolidated Statements of Income and the Consolidated Statements of Shareholders' Equity for the three months ended March 31, 2013 , are presented below:

	
										
 	Three Months Ended March 31, 2013	
(Dollars in millions)	Amount of pre-tax gain
recognized in
OCI on Derivatives
(Effective Portion)	 	Classification of gain
reclassified from
AOCI into Income
(Effective Portion)	 	Amount of pre-tax gain
reclassified from
AOCI into Income
(Effective Portion)	
Derivatives in cash flow hedging relationships:	 	 	 		 	
Interest rate contracts hedging floating rate loans  1		$1		 	Interest and fees on loans	 		$87		
1 During the three months ended March 31, 2013 , the Company also reclassified $27 million  pre-tax gains from AOCI into net interest income. These gains related to hedging relationships that have been previously terminated or de-designated and are reclassified into earnings in the same period in which the forecasted transaction occurs.

	
												
 	Three Months Ended March 31, 2013	
(Dollars in millions)	Amount of loss on Derivatives recognized in Income	 	Amount of gain on related Hedged Items
recognized in Income	 	Amount of gain recognized in Income on Hedges (Ineffective Portion)	
Derivatives in fair value hedging relationships:	 	 	 	 	 	
   Interest rate contracts hedging fixed rate debt 1		($5	)	 		$6		 		$1		
1 Amounts are recognized in trading income in the Consolidated Statements of Income.

	
						
(Dollars in millions)	Classification of gain/(loss)
recognized in Income on Derivatives	 	Amount of gain/(loss)
recognized in Income
on Derivatives during the
Three Months Ended March 31, 2013	
Derivatives not designated as hedging instruments:	 	
Interest rate contracts covering:	 	 	 	
MSRs	Mortgage servicing related income	 		($56	)	
LHFS, IRLCs	Mortgage production related income	 	35		
Trading activity	Trading income	 	8		
Foreign exchange rate contracts covering:	 	 		
Commercial loans	Trading income	 	2		
Trading activity	Trading income	 	12		
Credit contracts covering:	 	 		
Loans	Other noninterest income	 	(1	)	
Trading activity	Trading income	 	5		
Equity contracts - trading activity	Trading income	 	1		
Other contracts - IRLCs	Mortgage production related income	 	102		
Total	 	 		$108		

						

	

	

36

Notes to Consolidated Financial Statements (Unaudited), continued

Netting of Derivatives
The Company has various financial assets and financial liabilities that are subject to enforceable master netting agreements or similar agreements. The Company 's securities borrowed or purchased under agreements to resell and securities sold under agreements to repurchase that are subject to enforceable master netting agreements or similar agreements are discussed in Note 2 , "Federal Funds Sold and Securities Borrowed or Purchased Under Agreements to Resell." The Company enters into ISDA or other legally enforceable industry standard master netting arrangements with derivative counterparties. Under the terms of the master netting arrangements, all transactions between the Company and the counterparty constitute a single business relationship such that in the event of default, the nondefaulting party is entitled to set off claims and apply property held by that party in respect of any transaction against obligations owed. Any payments, deliveries, or other transfers may be applied against each other and netted.

The table below shows total gross derivative assets and liabilities which are adjusted on an aggregate basis, where applicable to take into consideration the effects of legally enforceable master netting agreements, including any cash collateral received or paid, for the net reported amount in the Consolidated Balance Sheets. Also included in the table is financial instrument collateral related to legally enforceable master netting agreements that represents securities collateral received or pledged and customer cash collateral held at third-party custodians. These amounts are not offset on the Consolidated Balance Sheets but are shown as a reduction to total derivative assets and liabilities in the table to derive net derivative assets and liabilities. These amounts are limited to the derivative asset/liability balance, and accordingly, do not include excess collateral received/pledged.
The following tables present the Company 's gross derivative financial assets and liabilities at March 31, 2014 and December 31, 2013 , and the related impact of enforceable master netting arrangements and cash collateral, where applicable:

																				
(Dollars in millions)	Gross
Amount	 	Amount
Offset	 	Net Amount
Presented in
Consolidated
Balance Sheets	 	Held/Pledged
Financial
Instruments	 	Net
Amount	
March 31, 2014	 	 	 	 	 	 	 	 	 	
Derivative financial assets:	 	 	 	 	 	 	 	 	 	
Derivatives subject to master netting arrangement or similar arrangement		$4,733		 		$3,789		 		$944		 		$51		 		$893		
Derivatives not subject to master netting arrangement or similar arrangement	14		 	—		 	14		 	—		 	14		
Exchange traded derivatives	716		 	493		 	223		 	—		 	223		
Total derivative financial assets		$5,463		 		$4,282		 		$1,181		1  		$51		 		$1,130		
Derivative financial liabilities:	 	 	 	 	 	 	 	 	 	
Derivatives subject to master netting arrangement or similar arrangement		$4,468		 		$4,277		 		$191		 		$18		 		$173		
Derivatives not subject to master netting arrangement or similar arrangement	178		 	—		 	178		 	—		 	178		
Exchange traded derivatives	493		 	493		 	—		 	—		 	—		
Total derivative financial liabilities		$5,139		 		$4,770		 		$369		2  		$18		 		$351		

December 31, 2013	 	 	 	 	 	 	 	 	 	
Derivative financial assets:	 	 	 	 	 	 	 	 	 	
Derivatives subject to master netting arrangement or similar arrangement		$5,285		 		$4,239		 		$1,046		 		$51		 		$995		
Derivatives not subject to master netting arrangement or similar arrangement	12		 	—		 	12		 	—		 	12		
Exchange traded derivatives	828		 	502		 	326		 	—		 	326		
Total derivative financial assets		$6,125		 		$4,741		 		$1,384		1  		$51		 		$1,333		
Derivative financial liabilities:	 	 	 	 	 	 	 	 	 	
Derivatives subject to master netting arrangement or similar arrangement		$4,982		 		$4,646		 		$336		 		$13		 		$323		
Derivatives not subject to master netting arrangement or similar arrangement	189		 	—		 	189		 	—		 	189		
Exchange traded derivatives	502		 	502		 	—		 	—		 	—		
Total derivative financial liabilities		$5,673		 		$5,148		 		$525		2  		$13		 		$512		
1 At March 31, 2014 , $1.2 billion , net of $355 million offsetting cash collateral, is recognized in trading assets and derivatives within the Company 's Consolidated Balance Sheets. At December 31, 2013 , $1.4 billion , net of $457 million offsetting cash collateral, is recognized in trading assets and derivatives within the Company 's Consolidated Balance Sheets.
2 At March 31, 2014 , $369 million , net of $843 million offsetting cash collateral, is recognized in trading liabilities and derivatives within the Company 's Consolidated Balance Sheets. At December 31, 2013 , $525 million , net of $864 million offsetting cash collateral, is recognized in trading liabilities and derivatives within the Company 's Consolidated Balance Sheets.

37

Notes to Consolidated Financial Statements (Unaudited), continued

Credit Derivatives
As part of its trading businesses, the Company enters into contracts that are, in form or substance, written guarantees: specifically, CDS , risk participations, and TRS . The Company accounts for these contracts as derivatives and, accordingly, recognizes these contracts at fair value, with changes in fair value recognized in trading income in the Consolidated Statements of Income.
The Company writes CDS , which are agreements under which the Company receives premium payments from its counterparty for protection against an event of default of a reference asset. In the event of default under the CDS , the Company would either net cash settle or make a cash payment to its counterparty and take delivery of the defaulted reference asset, from which the Company may recover all, a portion, or none of the credit loss, depending on the performance of the reference asset. Events of default, as defined in the CDS agreements, are generally triggered upon the failure to pay and similar events related to the issuer(s) of the reference asset. At March 31, 2014 and December 31, 2013 , all written CDS contracts reference single name corporate credits or corporate credit indices. When the Company has written CDS , it has generally entered into offsetting CDS for the underlying reference asset, under which the Company paid a premium to its counterparty for protection against an event of default on the reference asset. The counterparties to these purchased CDS are generally of high creditworthiness and typically have ISDA master netting agreements in place that subject the CDS to master netting provisions, thereby, mitigating the risk of non-payment to the Company . As such, at March 31, 2014 the Company did not have any material risk of making a non-recoverable payment on any written CDS . During 2014 and 2013 , the only instances of default on written CDS were driven by credit indices with constituent credit default. In all cases where the Company made resulting cash payments to settle, the Company collected like amounts from the counterparties to the offsetting purchased CDS . At March 31, 2014 , there were no written CDS positions outstanding. The fair values of written CDS were $3 million at December 31, 2013 . The maximum guarantees outstanding at December 31, 2013 , as measured by the gross notional amounts of written CDS , were $60 million . At March 31, 2014 and December 31, 2013 , the gross notional amounts of purchased CDS contracts, which represent benefits to rather than obligations of the Company , were $10 million and $70 million , respectively. The fair values of purchased CDS were less than $1 million and $3 million at March 31, 2014 and December 31, 2013 , respectively.
The Company has also entered into TRS contracts on loans. The Company ’s TRS business consists of matched trades, such that when the Company pays depreciation on one TRS , it receives the same amount on the matched TRS . To mitigate its credit risk, the Company typically receives initial cash collateral from the counterparty upon entering into the TRS and is entitled to additional collateral if the fair value of the underlying reference assets deteriorates. At March 31, 2014 and December 31, 2013 , there were $1.4 billion and $1.5 billion of outstanding and offsetting TRS notional balances, respectively. The fair values of the TRS derivative assets and liabilities at March 31, 2014 , were $25 million and $21 million , respectively, and related collateral held at March 31, 2014 , was $194 million . The fair values of the TRS derivative assets and liabilities at December 31, 2013 , were $35 million and $31 million , respectively, and related collateral held at December 31, 2013 , was $228 million .
The Company writes risk participations, which are credit derivatives, whereby the Company has guaranteed payment to a dealer counterparty in the event that the counterparty experiences a loss on a derivative, such as an interest rate swap, due to a failure to pay by the counterparty’s customer (the “obligor”) on that derivative. The Company monitors its payment risk on its risk participations by monitoring the creditworthiness of the obligors, which is based on the normal credit review process the Company would have performed had it entered into the derivatives directly with the obligors. The obligors are all corporations or partnerships. However, the Company continues to monitor the creditworthiness of its obligors and the likelihood of payment could change at any time due to unforeseen circumstances. To date, no material losses have been incurred related to the Company ’s written risk participations. At March 31, 2014 , the remaining terms on these risk participations generally ranged from less than one year to nine years, with a weighted average on the maximum estimated exposure of 5.4 years. The Company ’s maximum estimated exposure to written risk participations, as measured by projecting a maximum value of the guaranteed derivative instruments based on interest rate curve simulations and assuming 100% default by all obligors on the maximum values, was approximately $23 million and $33 million at March 31, 2014 and December 31, 2013 , respectively. The fair values of the written risk participations were less than $1 million at March 31, 2014 and December 31, 2013 . As part of its trading activities, the Company may enter into purchased risk participations to mitigate credit exposure to a derivative counterparty.

Cash Flow Hedges
The Company utilizes a comprehensive risk management strategy to monitor sensitivity of earnings to movements in interest rates. Specific types of funding and principal amounts hedged are determined based on prevailing market conditions and the shape of the yield curve. In conjunction with this strategy, the Company may employ various interest rate derivatives as risk management tools to hedge interest rate risk from recognized assets and liabilities or from forecasted transactions. The terms and notional amounts of derivatives are determined based on management’s assessment of future interest rates, as well as other factors.

38

Notes to Consolidated Financial Statements (Unaudited), continued

Interest rate swaps have been designated as hedging the exposure to the benchmark interest rate risk associated with floating rate loans. At March 31, 2014 , the range of hedge maturities for hedges of floating rate loans was between less than one year and five years, with the weighted average being 1.7 years. Ineffectiveness on these hedges was less than $1 million during the three months ended March 31, 2014 and 2013 . At March 31, 2014 , $322 million of the deferred net gains on derivatives that are recognized in AOCI are expected to be reclassified to net interest income over the next twelve months in connection with the recognition of interest income on these hedged items. The amount to be reclassified into income includes both active and terminated or de-designated cash flow hedges. The Company may choose to terminate or de-designate a hedging relationship in this program due to a change in the risk management objective for that specific hedge item, which may arise in conjunction with an overall balance sheet management strategy.

Fair Value Hedges
The Company enters into interest rate swap agreements as part of the Company ’s risk management objectives for hedging its exposure to changes in fair value due to changes in interest rates. These hedging arrangements convert Company -issued fixed rate long-term debt to floating rates. Consistent with this objective, the Company reflects the accrued contractual interest on the hedged item and the related swaps as part of current period interest. There were no components of derivative gains or losses excluded in the Company ’s assessment of hedge effectiveness related to the fair value hedges.

Economic Hedging and Trading Activities
In addition to designated hedging relationships, the Company also enters into derivatives as an end user as a risk management tool to economically hedge risks associated with certain non-derivative and derivative instruments, along with entering into derivatives in a trading capacity with its clients.
The primary risks that the Company economically hedges are interest rate risk, foreign exchange risk, and credit risk. Economic hedging objectives are accomplished by entering into offsetting derivatives either on an individual basis or collectively on a macro basis and generally accomplish the Company ’s goal of mitigating the targeted risk. To the extent that specific derivatives are associated with specific hedged items, the notional amounts, fair values, and gains/(losses) on the derivatives are illustrated in the tables in this footnote.
		
•	The Company utilizes interest rate derivatives to mitigate exposures from various instruments.	
		
◦	The Company is subject to interest rate risk on its fixed rate debt. As market interest rates move, the fair value of the Company ’s debt is affected. To protect against this risk on certain debt issuances that the Company has elected to carry at fair value, the Company has entered into pay variable-receive fixed interest rate swaps that decrease in value in a rising rate environment and increase in value in a declining rate environment.	
		
◦	The Company is exposed to risk on the returns of certain of its brokered deposits that are carried at fair value. To hedge against this risk, the Company has entered into interest rate derivatives that mirror the risk profile of the returns on these instruments.	
		
◦	The Company is exposed to interest rate risk associated with MSR s, which the Company hedges with a combination of mortgage and interest rate derivatives, including forward and option contracts, futures, and forward rate agreements.	
		
◦	The Company enters into mortgage and interest rate derivatives, including forward contracts, futures, and option contracts to mitigate interest rate risk associated with IRLC s and mortgage LHFS .	
		
•	The Company is exposed to foreign exchange rate risk associated with certain commercial loans.	
		
•	The Company enters into CDS to hedge credit risk associated with certain loans held within its Wholesale Banking segment. The Company accounts for these contracts as derivatives and, accordingly, recognizes these contracts at fair value, with changes in fair value recognized in other noninterest income in the Consolidated Statements of Income.	
		
•	Trading activity, as illustrated in the tables within this footnote, primarily includes interest rate swaps, equity derivatives, CDS , futures, options, foreign currency contracts, and commodities. These derivatives are entered into in a dealer capacity to facilitate client transactions or are utilized as a risk management tool by the Company as an end user in certain macro-hedging strategies. The macro-hedging strategies are focused on managing the Company ’s overall interest rate risk exposure that is not otherwise hedged by derivatives or in connection with specific hedges and, therefore, the Company does not specifically associate individual derivatives with specific assets or liabilities.	

39

Notes to Consolidated Financial Statements (Unaudited), continued

NOTE 12 – GUARANTEES

The Company has undertaken certain guarantee obligations in the ordinary course of business. The issuance of a guarantee imposes an obligation for the Company to stand ready to perform and make future payments should certain triggering events occur. Payments may be in the form of cash, financial instruments, other assets, shares of stock, or provisions of the Company ’s services. The following is a discussion of the guarantees that the Company had issued at March 31, 2014 . The Company has also entered into certain contracts that are similar to guarantees, but that are accounted for as derivatives as discussed in Note 11 , “Derivative Financial Instruments.”

Letters of Credit
Letters of credit are conditional commitments issued by the Company , generally to guarantee the performance of a client to a third party in borrowing arrangements, such as CP , bond financing, and similar transactions. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to clients and may be reduced by selling participations to third parties. The Company issues letters of credit that are classified as financial standby, performance standby, or commercial letters of credit.
At March 31, 2014 and December 31, 2013 , the maximum potential amount of the Company ’s obligation were $3.3 billion for issued financial and performance standby letters of credit. The Company ’s outstanding letters of credit generally have a term of less than one year but may extend longer. If a letter of credit is drawn upon, the Company may seek recourse through the client’s underlying obligation. If the client’s line of credit is also in default, the Company may take possession of the collateral securing the line of credit, where applicable. The Company monitors its credit exposure under standby letters of credit in the same manner as it monitors other extensions of credit in accordance with its credit policies. Some standby letters of credit are designed to be drawn upon and others are drawn upon only under circumstances of dispute or default in the underlying transaction to which the Company is not a party. In all cases, the Company holds the right to reimbursement from the applicant and may or may not also hold collateral to secure that right. An internal assessment of the PD and loss severity in the event of default is performed consistent with the methodologies used for all commercial borrowers. The management of credit risk regarding letters of credit leverages the risk rating process to focus higher visibility on the higher risk and/or higher dollar letters of credit. The associated reserve is a component of the unfunded commitments reserve recorded in other liabilities in the Consolidated Balance Sheets and included in the allowance for credit losses as disclosed in Note 5 , “Allowance for Credit Losses.” Additionally, unearned fees relating to letters of credit are recorded in other liabilities. The net carrying amount of unearned fees was immaterial at March 31, 2014 and December 31, 2013 .

Loan Sales
STM , a consolidated subsidiary of the Company , originates and purchases residential mortgage loans, a portion of which are sold to outside investors in the normal course of business, through a combination of whole loan sales to GSE s, Ginnie Mae, and non-agency investors. Prior to 2008, the Company also sold loans through a limited number of Company -sponsored securitizations. When mortgage loans are sold, representations and warranties regarding certain attributes of the loans sold are made to these third party purchasers. Subsequent to the sale, if a material underwriting deficiency or documentation defect is discovered, STM may be obligated to repurchase the mortgage loan or to reimburse the investor for losses incurred (make whole requests) if such deficiency or defect cannot be cured by STM within the specified period following discovery. Additionally, defects in the securitization process or breaches of underwriting and servicing representations and warranties can result in loan repurchases, as well as adversely affect the valuation of MSR s, servicing advances, or other mortgage loan-related exposures, such as OREO . These representations and warranties may extend through the life of the mortgage loan. STM ’s risk of loss under its representations and warranties is largely driven by borrower payment performance since investors will perform extensive reviews of delinquent loans as a means of mitigating losses.

40

Notes to Consolidated Financial Statements (Unaudited), continued

Loan repurchase requests generally arise from loans sold during the period from January 1, 2005 to March 31, 2014 , which totaled $298.2 billion at the time of sale, consisting of $233.2 billion and $30.3 billion of agency and non-agency loans, respectively, as well as $34.7 billion of loans sold to Ginnie Mae. The composition of the remaining outstanding balance by vintage and type of buyer at March 31, 2014 , is shown in the following table:

	
																																												
 	Remaining Outstanding Balance by Year of Sale	
(Dollars in billions)	2005	 	2006	 	2007	 	2008	 	2009	 	2010	 	2011	 	2012	 	2013		 	2014		 	Total    	
GSE 1		$1.8		 		$1.9		 		$3.6		 		$3.4		 		$10.6		 		$7.0		 		$7.9		 		$17.3		 		$20.9		 		$2.3		 		$76.7		
Ginnie Mae 1	0.4		 	0.2		 	0.2		 	1.1		 	3.0		 	2.4		 	2.0		 	3.8		 	3.5		 	0.4		 	17.0		
Non-agency	3.1		 	4.7		 	3.0		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	10.8		
Total		$5.3		 		$6.8		 		$6.8		 		$4.5		 		$13.6		 		$9.4		 		$9.9		 		$21.1		 		$24.4		 		$2.7		 		$104.5		
1 Balances based on loans currently serviced by the Company and excludes loans serviced by others and certain loans in foreclosure.

Non-agency loan sales include whole loans and loans sold in private securitization transactions. While representations and warranties have been made related to these sales, they can differ in many cases from those made in connection with loans sold to the GSE s in that non-agency loans may not be required to meet the same underwriting standards and non-agency investors may be required to demonstrate that the alleged breach was material and caused the investors' loss. Loans sold to Ginnie Mae are insured by either the FHA or VA . As servicer, we may elect to repurchase delinquent loans in accordance with Ginnie Mae guidelines; however, the loans continue to be insured. We indemnify the FHA and VA for losses related to loans not originated in accordance with their guidelines. See Note 14 , "Contingencies," for additional information on current legal matters related to representations and warranties made in connection with loan sales (Residential Funding Company, LLC matter) and the HUD Investigation regarding origination practices for FHA loans.
Repurchase requests from GSE s, Ginnie Mae, and non-agency investors, for all vintages, were $70 million during the three months ended March 31, 2014 , $1.5 billion during the year ended December 31, 2013 , and $1.7 billion during the years ended 2012 and 2011, respectively, and requests received since 2005 on a cumulative basis for all vintages totaled $8.5 billion . The majority of these requests were from GSE s, with a limited number of requests from non-agency investors. Repurchase requests from non-agency investors were less than $1 million during the three months ended March 31, 2014 , and were $18 million , $22 million , and $50 million during the years ended 2013, 2012 and 2011, respectively. Additionally, loans originated during 2006 - 2008 have consistently comprised the vast majority of total repurchase requests during the past three years.
The repurchase and make whole requests received have been primarily due to alleged material breaches of representations related to compliance with the applicable underwriting standards, including borrower misrepresentation and appraisal issues. STM performs a loan by loan review of all requests and contests demands to the extent they are not considered valid.
At March 31, 2014 , the original UPB of loans related to unresolved requests previously received from investors was $155 million , comprised of $152 million from the GSE s and $3 million from non-agency investors. Comparable amounts at December 31, 2013 , were $126 million , comprised of $122 million from the GSE s and $4 million from non-agency investors.
During the third quarter of 2013, the Company reached agreements with Freddie Mac and Fannie Mae under which they released the Company from certain existing and future repurchase obligations for loans funded by Freddie Mac between 2000 and 2008 and Fannie Mae between 2000 and 2012. The Company recorded $5 million of provision expenses during the three months ended March 31, 2014 , resulting in a reserve balance of $83 million at March 31, 2014 .

A significant degree of judgment is used to estimate the mortgage repurchase liability as the estimation process is inherently uncertain and subject to imprecision. The Company believes that its reserve appropriately estimates incurred losses based on its current analysis and assumptions, inclusive of the Freddie Mac and Fannie Mae settlement agreements, GSE owned loans serviced by third party servicers, loans sold to private investors, and future indemnifications. At March 31, 2014 and December 31, 2013 , the Company 's estimate of the liability for incurred losses related to all vintages of mortgage loans sold totaled $83 million and $78 million , respectively. However, the 2013 agreements with Fannie Mae and Freddie Mac settling certain aspects of the Company 's repurchase obligations preserve their right to require repurchases arising from certain types of events, and that preservation of rights can impact future losses of the Company . While the repurchase reserve includes the estimated cost of settling claims related to required repurchases, the Company 's estimate of losses depends on its assumptions regarding GSE and other counterparty behavior, loan performance, home prices, and other factors. The liability is recorded in other liabilities in the Consolidated Balance Sheets, and the related repurchase provision is recognized in mortgage production related income in the Consolidated Statements of Income.

41

Notes to Consolidated Financial Statements (Unaudited), continued

The following table summarizes the changes in the Company ’s reserve for mortgage loan repurchases:

								
 	Three Months Ended March 31	
(Dollars in millions)	2014	 	2013	
Balance at beginning of period		$78		 		$632		
Repurchase provision	5		 	14		
Charge-offs	—		 	(133	)	
Balance at end of period		$83		 		$513		

During the three months ended March 31, 2014 and 2013 , the Company repurchased or otherwise settled mortgages with original loan balances of $8 million and $249 million , respectively, related to investor demands. At March 31, 2014 , the carrying value of outstanding repurchased mortgage LHFI , net of any allowance for loan losses, was $334 million , of which $62 million were nonperforming. At December 31, 2013 , the carrying value of outstanding repurchased mortgage loans, net of any allowance for loan losses, was $339 million , comprised of $325 million LHFI and $14 million LHFS , respectively, of which $54 million LHFI and $14 million LHFS , were nonperforming.
The Company normally retains servicing rights when loans are transferred. As servicer, the Company makes representations and warranties that it will service the loans in accordance with investor servicing guidelines and standards which may include (i) collection and remittance of principal and interest, (ii) administration of escrow for taxes and insurance, (iii) advancing principal, interest, taxes, insurance, and collection expenses on delinquent accounts, (iv) loss mitigation strategies including loan modifications, and (v) foreclosures. The Company recognizes a liability for contingent losses when MSR s are sold, which totaled $27 million and $21 million at March 31, 2014 and December 31, 2013 , respectively.
Contingent Consideration
The Company has contingent payment obligations related to certain business combination transactions. Payments are calculated using certain post-acquisition performance criteria. The potential obligation and amount recorded as an other liability representing the fair value of the contingent payments were $26 million at both March 31, 2014 and December 31, 2013 . If required, these contingent payments will be payable within the next two years.
Visa
The Company issues credit and debit transactions through Visa and MasterCard International. The Company is a defendant, along with Visa and MasterCard International (the “Card Associations”), as well as several other banks, in one of several antitrust lawsuits challenging the practices of the Card Associations (the “Litigation”). The Company entered into judgment and loss sharing agreements with Visa and certain other banks in order to apportion financial responsibilities arising from any potential adverse judgment or negotiated settlements related to the Litigation. Additionally, in connection with Visa 's restructuring in 2007, a provision of the original Visa By-Laws, Section 2.05j, was restated in Visa 's certificate of incorporation. Section 2.05j contains a general indemnification provision between a Visa member and Visa , and explicitly provides that after the closing of the restructuring, each member's indemnification obligation is limited to losses arising from its own conduct and the specifically defined Litigation.
Agreements associated with Visa 's IPO have provisions that Visa will fund a litigation escrow account, established for the purpose of funding judgments in, or settlements of, the Litigation. Since inception of the escrow account, Visa has funded over $8.5 billion into the escrow account, approximately $4.1 billion of which has been paid out in Litigation settlements and another $4.4 billion which was paid into a settlement fund during 2012. If the escrow account is insufficient to cover the Litigation losses, then Visa will issue additional Class A shares (“loss shares”). The proceeds from the sale of the loss shares would then be deposited in the escrow account. The issuance of the loss shares will cause a dilution of Visa 's Class B shares as a result of an adjustment to lower the conversion factor of the Class B shares to Class A shares . Visa U.S.A.'s members are responsible for any portion of the settlement or loss on the Litigation after the escrow account is depleted and the value of the Class B shares is fully-diluted. In May 2009, the Company sold its 3.2 million Class B shares to the Visa Counterparty and entered into a derivative with the Visa Counterparty . The Company received $112 million and recognized a gain of $112 million in connection with these transactions. Under the derivative, the Visa Counterparty is compensated by the Company for any decline in the conversion factor as a result of the outcome of the Litigation. Conversely, the Company is compensated by the Visa Counterparty for any increase in the conversion factor. The amount of payments made or received under the derivative is a function of the 3.2 million shares sold to the Visa Counterparty , the change in conversion rate, and Visa ’s share price. The Visa Counterparty , as a result of its ownership of the Class B shares , is impacted by dilutive adjustments to the conversion factor of the Class B shares caused by the Litigation losses. The conversion factor at the inception of the derivative in May 2009 was 0.6296 and at March 31, 2014 the conversion factor was 0.4206 due to Visa ’s funding of the litigation escrow account since

42

Notes to Consolidated Financial Statements (Unaudited), continued

2009. There were no changes to the conversion factor during the three months ended March 31, 2014 and 2013 ; therefore, no payments were made by the Company to the Visa Counterparty , other than certain fixed payment charges which were less than $1 million for both the three months ended March 31, 2014 and 2013 .
During 2012, the Card Associations and defendants signed a memorandum of understanding to enter into a settlement agreement to resolve the plaintiffs' claims in the Litigation. Visa 's share of the claims represents approximately $4.4 billion , which was paid from the escrow account into a settlement fund during 2012. During 2013, various members of the putative class elected to opt out of the settlement. This will result in a proportional decrease in the amount of the settlement. While the estimated fair value of the derivative liability was immaterial at March 31, 2014 and December 31, 2013 , the ultimate impact to the Company could be significantly different if the settlement is not approved and/or based on the ultimate resolution with the plaintiffs that opted out of the settlement. 

Tax Credit Investments Sold
SunTrust Community Capital , one of the Company 's subsidiaries, previously obtained state and federal tax credits through the construction and development of affordable housing properties and continues to obtain state and federal tax credits through investments in affordable housing developments. SunTrust Community Capital or its subsidiaries are limited and/or general partners in various partnerships established for the properties. Some of the investments that generate state tax credits may be sold to outside investors. At March 31, 2014 , SunTrust Community Capital has completed six sales containing guarantee provisions stating that SunTrust Community Capital will make payment to the outside investors if the tax credits become ineligible. SunTrust Community Capital also guarantees that the general partner under the transaction will perform on the delivery of the credits. The guarantees are expected to expire within a fifteen year period from inception. At March 31, 2014 , the maximum potential amount that SunTrust Community Capital could be obligated to pay under these guarantees is $19 million ; however, SunTrust Community Capital can seek recourse against the general partner. Additionally, SunTrust Community Capital can seek reimbursement from cash flow and residual values of the underlying affordable housing properties provided that the properties retain value. At March 31, 2014 and December 31, 2013 , $1 million was accrued for the remainder of tax credits to be delivered, and was recorded in other liabilities in the Consolidated Balance Sheets.

NOTE 13 - FAIR VALUE ELECTION AND MEASUREMENT
The Company carries certain assets and liabilities at fair value on a recurring basis and appropriately classifies them as level 1, 2, or 3 within the fair value hierarchy. The Company ’s recurring fair value measurements are based on a requirement to carry such assets and liabilities at fair value or the Company ’s election to carry certain financial assets and liabilities at fair value. Assets and liabilities that are required to be carried at fair value on a recurring basis include trading securities, securities AFS , and derivative financial instruments. Assets and liabilities that the Company has elected to carry at fair value on a recurring basis include certain trading loans, LHFS and LHFI , MSR s, certain brokered time deposits, and certain issuances of fixed rate debt.
In certain circumstances, fair value enables a company to more accurately align its financial performance with the economic value of actively traded or hedged assets or liabilities. Fair value also enables a company to mitigate the non-economic earnings volatility caused from financial assets and liabilities being carried at different bases of accounting, as well as, to more accurately portray the active and dynamic management of a company’s balance sheet.
Depending on the nature of the asset or liability, the Company uses various valuation techniques and assumptions in estimating fair value. The assumptions used to estimate the value of an instrument have varying degrees of impact to the overall fair value of the asset or liability. This process involves the gathering of multiple sources of information, including broker quotes, values provided by pricing services, trading activity in other similar securities, market indices, pricing matrices along with employing various modeling techniques, such as discounted cash flow analyses, in arriving at the best estimate of fair value. Any model used to produce material financial reporting information is required to have a satisfactory independent review performed on an annual basis, or more frequently, when significant modifications to the functionality of the model are made. This review is performed by an internal group that separately reports to the Corporate Risk Function.

43

Notes to Consolidated Financial Statements (Unaudited), continued

The Company has formal processes and controls in place to ensure the appropriateness of all fair value estimates. For fair values obtained from a third party or those that include certain trader estimates of fair value, there is an internal independent price validation function within the Finance organization that provides oversight for fair value estimates. For level 2 instruments and certain level 3 instruments, the validation generally involves evaluating pricing received from two or more other third party pricing sources that are widely used by market participants. The Company reviews pricing validation information from both a qualitative and quantitative perspective and determines whether pricing differences exceed acceptable thresholds. If the pricing differences exceed acceptable thresholds, then the Company reviews differences in valuation approaches used, which may include contacting a pricing service to gain further information on the valuation of a particular security or class of securities to determine the ultimate resolution of the pricing variance, which could include an adjustment to the price used for financial reporting purposes.

The Company classifies instruments as level 2 in the fair value hierarchy if it is able to determine that external pricing sources are using similar instruments trading in the markets as the basis for estimating fair value. One way the Company determines this is by the number of pricing services that will provide a quote on the instrument along with the range of values provided by those pricing services. A wide range of quoted values may indicate that significant adjustments to the trades in the market are being made by the pricing services.
The classification of an instrument as level 3 involves judgment and is based on a variety of subjective factors. These factors are used in the assessment of whether a market is inactive, resulting in the application of significant unobservable assumptions in the valuation of a financial instrument. A market is considered inactive if significant decreases in the volume and level of activity for the asset or liability have been observed. In determining whether a market is inactive, the Company evaluates such factors as the number of recent transactions in either the primary or secondary markets, whether price quotations are current, the nature of the market participants, the variability of price quotations, the significance of bid/ask spreads, declines in (or the absence of) new issuances, and the availability of public information. Inactive markets necessitate the use of additional judgment in valuing financial instruments, such as pricing matrices, cash flow modeling, and the selection of an appropriate discount rate. The assumptions used to estimate the value of an instrument where the market was inactive are based on the Company ’s assessment of the assumptions a market participant would use to value the instrument in an orderly transaction and includes consideration of illiquidity in the current market environment.

44

Notes to Consolidated Financial Statements (Unaudited), continued

Recurring Fair Value Measurements
The following tables present certain information regarding assets and liabilities measured at fair value on a recurring basis and the changes in fair value for those specific financial instruments in which fair value has been elected.

																				
 	March 31, 2014	
 	Fair Value Measurements	 	 	 	 	
(Dollars in millions)	Level 1	 	Level 2	 	Level 3	 	Netting
 Adjustments 1	 	Assets/Liabilities
at Fair Value	
Assets	 	 	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$201		 		$—		 		$—		 		$—		 		$201		
Federal agency securities	—		 	288		 	—		 	—		 	288		
U.S. states and political subdivisions	—		 	78		 	—		 	—		 	78		
MBS - agency	—		 	396		 	—		 	—		 	396		
CLO securities	—		 	3		 	—		 	—		 	3		
Corporate and other debt securities	—		 	617		 	—		 	—		 	617		
CP	—		 	147		 	—		 	—		 	147		
Equity securities	60		 	—		 	—		 	—		 	60		
Derivative contracts	717		 	4,732		 	14		 	(4,282	)	 	1,181		
Trading loans	—		 	1,877		 	—		 	—		 	1,877		
Total trading assets and derivatives	978		 	8,138		 	14		 	(4,282	)	 	4,848		
Securities AFS:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities	1,557		 	—		 	—		 	—		 	1,557		
Federal agency securities	—		 	987		 	—		 	—		 	987		
U.S. states and political subdivisions	—		 	274		 	13		 	—		 	287		
MBS - agency	—		 	19,447		 	—		 	—		 	19,447		
MBS - private	—		 	—		 	149		 	—		 	149		
ABS	—		 	46		 	21		 	—		 	67		
Corporate and other debt securities	—		 	37		 	5		 	—		 	42		
Other equity securities 2	54		 	—		 	712		 	—		 	766		
Total securities AFS	1,611		 	20,791		 	900		 	—		 	23,302		
LHFS:	 	 	 	 	 	 	 	 	 	
Residential loans	—		 	1,007		 	2		 	—		 	1,009		
Corporate and other loans	—		 	224		 	—		 	—		 	224		
Total LHFS	—		 	1,231		 	2		 	—		 	1,233		
LHFI	—		 	—		 	299		 	—		 	299		
MSRs	—		 	—		 	1,251		 	—		 	1,251		
Liabilities	 	 	 	 	 	 	 	 	 	
Trading liabilities and derivatives:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities	370		 	—		 	—		 	—		 	370		
Corporate and other debt securities	—		 	297		 	—		 	—		 	297		
Equity securities	5		 	—		 	—		 	—		 	5		
Derivative contracts	493		 	4,643		 	3		 	(4,770	)	 	369		
Total trading liabilities and derivatives	868		 	4,940		 	3		 	(4,770	)	 	1,041		
Brokered time deposits	—		 	759		 	—		 	—		 	759		
Long-term debt	—		 	1,545		 	—		 	—		 	1,545		
Other liabilities 3	—		 	—		 	26		 	—		 	26		
1 Amounts represent offsetting cash collateral received from and paid to the same derivative counterparties and the impact of netting derivative assets and derivative liabilities when a legally enforceable master netting agreement or similar agreement exists.
2 Includes $308 million of FHLB of Atlanta stock, $402 million of Federal Reserve Bank stock, $54 million in mutual fund investments, and $2 million of other.
3 Includes contingent consideration obligations related to acquisitions.

45

Notes to Consolidated Financial Statements (Unaudited), continued

	
																				
 	December 31, 2013	
 	Fair Value Measurements	 	 	 	 	
(Dollars in millions)	Level 1	 	Level 2	 	Level 3	 	Netting
 Adjustments 1	 	Assets/Liabilities
at Fair Value	
Assets	 	 	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities		$219		 		$—		 		$—		 		$—		 		$219		
Federal agency securities	—		 	426		 	—		 	—		 	426		
U.S. states and political subdivisions	—		 	65		 	—		 	—		 	65		
MBS - agency	—		 	323		 	—		 	—		 	323		
CDO/CLO securities	—		 	3		 	54		 	—		 	57		
ABS	—		 	—		 	6		 	—		 	6		
Corporate and other debt securities	—		 	534		 	—		 	—		 	534		
CP	—		 	29		 	—		 	—		 	29		
Equity securities	109		 	—		 	—		 	—		 	109		
Derivative contracts	828		 	5,285		 	12		 	(4,741	)	 	1,384		
Trading loans	—		 	1,888		 	—		 	—		 	1,888		
Total trading assets and derivatives	1,156		 	8,553		 	72		 	(4,741	)	 	5,040		
Securities AFS:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities	1,293		 	—		 	—		 	—		 	1,293		
Federal agency securities	—		 	984		 	—		 	—		 	984		
U.S. states and political subdivisions	—		 	203		 	34		 	—		 	237		
MBS - agency	—		 	18,911		 	—		 	—		 	18,911		
MBS - private	—		 	—		 	154		 	—		 	154		
ABS	—		 	58		 	21		 	—		 	79		
Corporate and other debt securities	—		 	37		 	5		 	—		 	42		
Other equity securities 2	103		 	—		 	739		 	—		 	842		
Total securities AFS	1,396		 	20,193		 	953		 	—		 	22,542		
LHFS:	 	 	 	 	 	 	 	 	 	
Residential loans	—		 	1,114		 	3		 	—		 	1,117		
Corporate and other loans	—		 	261		 	—		 	—		 	261		
Total LHFS	—		 	1,375		 	3		 	—		 	1,378		
LHFI	—		 	—		 	302		 	—		 	302		
MSRs	—		 	—		 	1,300		 	—		 	1,300		
Liabilities	 	 	 	 	 	 	 	 	 	
Trading liabilities and derivatives:	 	 	 	 	 	 	 	 	 	
U.S. Treasury securities	472		 	—		 	—		 	—		 	472		
Corporate and other debt securities	—		 	179		 	—		 	—		 	179		
Equity securities	5		 	—		 	—		 	—		 	5		
Derivative contracts	502		 	5,167		 	4		 	(5,148	)	 	525		
Total trading liabilities and derivatives	979		 	5,346		 	4		 	(5,148	)	 	1,181		
Brokered time deposits	—		 	764		 	—		 	—		 	764		
Long-term debt	—		 	1,556		 	—		 	—		 	1,556		
Other liabilities 3	—		 	—		 	29		 	—		 	29		
1 Amounts represent offsetting cash collateral received from and paid to the same derivative counterparties and the impact of netting derivative assets and derivative liabilities when a legally enforceable master netting agreement or similar agreement exists.
2 Includes $336 million of FHLB of Atlanta stock, $402 million of Federal Reserve Bank stock, $103 million in mutual fund investments, and $1 million of other.
3 Includes contingent consideration obligations related to acquisitions, as well as the derivative associated with the Company 's sale of Visa shares during the year ended December 31, 2009.

46

Notes to Consolidated Financial Statements (Unaudited), continued

The following tables present the difference between the aggregate fair value and the UPB of trading loans, LHFS , LHFI , brokered time deposits, and long-term debt instruments for which the FVO has been elected. For LHFS and LHFI for which the FVO has been elected, the tables also include the difference between aggregate fair value and the UPB of loans that are 90 days or more past due, as well as loans in nonaccrual status.

	
												
(Dollars in millions)	Aggregate Fair Value at
March 31, 2014	 	Aggregate Unpaid Principal
Balance under FVO at
March 31, 2014	 	Fair Value
Over/(Under)
Unpaid Principal	
Assets:	 	 	 	 	 	
Trading loans		$1,877		 		$1,840		 		$37		
LHFS	1,231		 	1,203		 	28		
Nonaccrual	2		 	15		 	(13	)	
LHFI	290		 	308		 	(18	)	
Nonaccrual	9		 	14		 	(5	)	

Liabilities:	 	 	 	 	 	
Brokered time deposits	759		 	757		 	2		
Long-term debt	1,545		 	1,413		 	132		
(Dollars in millions)	Aggregate Fair Value at
December 31, 2013	 	
Aggregate Unpaid Principal
Balance under FVO at
December 31, 2013	 	
Fair Value
Over/(Under)
Unpaid Principal	
Assets:	 	 	 	 	 	
Trading loans		$1,888		 		$1,858		 		$30		
LHFS	1,375		 	1,359		 	16		
Past due 90 days or more	1		 	2		 	(1	)	
Nonaccrual	2		 	15		 	(13	)	
LHFI	294		 	317		 	(23	)	
Nonaccrual	8		 	12		 	(4	)	

Liabilities:	 	 	 	 	 	
Brokered time deposits	764		 	761		 	3		
Long-term debt	1,556		 	1,432		 	124		

47

Notes to Consolidated Financial Statements (Unaudited), continued

The following tables present the change in fair value during the three months ended March 31, 2014 and 2013 , of financial instruments for which the FVO has been elected, as well as MSR s. The tables do not reflect the change in fair value attributable to the related economic hedges the Company used to mitigate the market-related risks associated with the financial instruments. Generally, the changes in the fair value of economic hedges are also recognized in trading income, mortgage production related income, or mortgage servicing related income, as appropriate, and are designed to partially offset the change in fair value of the financial instruments referenced in the tables below. The Company ’s economic hedging activities are deployed at both the instrument and portfolio level.

	
																
 	Fair Value Gain/(Loss) for the Three Months Ended
March 31, 2014, for Items Measured at Fair Value
Pursuant to Election of the FVO	
(Dollars in millions)	Trading
Income	 	Mortgage
Production
Related
 Income 1	 	Mortgage
Servicing
Related
Income	 	Total Changes
in Fair Values  
Included in
Current Period
  Earnings 2	
Assets:	 	 	 	 	 	 	 	
Trading loans		$6		 		$—		 		$—		 		$6		
LHFS	—		 	(1	)	 	—		 	(1	)	
LHFI	—		 	4		 	—		 	4		
MSRs	—		 	—		 	(81	)	 	(81	)	
 
Liabilities:	 	 	 	 	 	 	 	
Brokered time deposits	3		 	—		 	—		 	3		
Long-term debt	(8	)	 	—		 	—		 	(8	)	
1 Income related to LHFS does not include income from IRLC s. For the three months ended March 31, 2014 , income related to MSR s includes MSR s recognized upon the sale of loans reported at LOCOM .
2 Changes in fair value for the three months ended March 31, 2014 exclude accrued interest for the period then ended. Interest income or interest expense on trading loans, LHFS , LHFI , brokered time deposits, and long-term debt that have been elected to be carried at fair value are recognized in interest income or interest expense in the Consolidated Statements of Income.

	
																
 	Fair Value Gain/(Loss) for the Three Months Ended
March 31, 2013, for Items Measured at Fair Value
Pursuant to Election of the FVO	
(Dollars in millions)	Trading
Income	 	Mortgage
Production
Related
 Income 1	 	Mortgage
Servicing
Related
Income	 	Total Changes
in Fair Values  
Included in
Current
Period
  Earnings 2	
Assets:	 	 	 	 	 	 	 	
Trading loans		$4		 		$—		 		$—		 		$4		
LHFS	2		 	(21	)	 	—		 	(19	)	
LHFI	—		 	(3	)	 	—		 	(3	)	
MSRs	—		 	1		 	17		 	18		
 
Liabilities:	 	 	 	 	 	 	 	
Brokered time deposits	2		 	—		 	—		 	2		
Long-term debt	(10	)	 	—		 	—		 	(10	)	
1 Income related to LHFS does not include income from IRLC s. For the three months ended March 31, 2013 , income related to MSR s includes MSR s recognized upon the sale of loans reported at LOCOM .
2 Changes in fair value for the three months ended March 31, 2013 exclude accrued interest for the period then ended. Interest income or interest expense on trading loans, LHFS , LHFI , brokered time deposits, and long-term debt that have been elected to be carried at fair value are recognized in interest income or interest expense in the Consolidated Statements of Income.

								

48

Notes to Consolidated Financial Statements (Unaudited), continued

The following is a discussion of the valuation techniques and inputs used in developing fair value measurements for assets and liabilities classified as level 2 or 3 that are measured at fair value on a recurring basis, based on the class of asset or liability as determined by the nature and risks of the instrument.
Trading Assets and Derivatives and Securities Available for Sale
Unless otherwise indicated, trading assets are priced by the trading desk and securities AFS are valued by an independent third party pricing service.

Federal agency securities
The Company includes in this classification securities issued by federal agencies and GSE s. Agency securities consist of debt obligations issued by HUD , FHLB , and other agencies or collateralized by loans that are guaranteed by the SBA and are, therefore, backed by the full faith and credit of the U.S. government. For SBA instruments, the Company estimated fair value based on pricing from observable trading activity for similar securities or obtained fair values from a third party pricing service; accordingly, the Company has classified these instruments as level 2.
U.S. states and political subdivisions
The Company ’s investments in U.S. states and political subdivisions (collectively “municipals”) include obligations of county and municipal authorities and agency bonds, which are general obligations of the municipality or are supported by a specified revenue source. Holdings were geographically dispersed, with no significant concentrations in any one state or municipality. Additionally, all but an immaterial amount of AFS municipal obligations classified as level 2 are highly rated or are otherwise collateralized by securities backed by the full faith and credit of the federal government.
Level 3 AFS municipal securities includes bonds that are only redeemable with the issuer at par and cannot be traded in the market. As such, no significant observable market data for these instruments is available.
MBS – agency
Agency MBS includes pass-through securities and collateralized mortgage obligations issued by GSE s and U.S. government agencies, such as Fannie Mae, Freddie Mac, and Ginnie Mae. Each security contains a guarantee by the issuing GSE or agency. For agency MBS , the Company estimated fair value based on pricing from observable trading activity for similar securities or obtained fair values from a third party pricing service; accordingly, the Company has classified these instruments as level 2.
MBS – private
Private MBS includes purchased interests in third party securitizations, as well as retained interests in Company -sponsored securitizations of 2006 and 2007 vintage residential mortgages; including both prime jumbo fixed rate collateral and floating rate collateral. At the time of purchase or origination, these securities had high investment grade ratings; however, through the credit crisis, they have experienced a deterioration in credit quality leading to downgrades to non-investment grade levels. Generally, the Company obtains pricing for its securities from an independent pricing service. The Company evaluates third party pricing to determine the reasonableness of the information relative to changes in market data, such as any recent trades, market information received from outside market participants and analysts, and/or changes in the underlying collateral performance. Even though third party pricing has been available, the Company continued to classify private MBS as level 3, as the Company believes that this third party pricing relies on significant unobservable assumptions, as evidenced by a persistently wide bid-ask price range and variability in pricing from the pricing services, particularly for the vintage and exposures held by the Company .

Securities that are classified as AFS and are in an unrealized loss position are included as part of the Company 's quarterly OTTI evaluation process. See Note 3 , “Securities Available for Sale,” for details regarding assumptions used to assess impairment and impairment amounts recognized through earnings on private MBS .

CLO securities
The Company has CLO preference share exposure valued at $3 million at March 31, 2014 . The Company estimated fair value based on pricing from observable trading activity for similar securities. Accordingly, the Company has classified these instruments as level 2.

49

Notes to Consolidated Financial Statements (Unaudited), continued

Asset-Backed Securities
Level 2 ABS classified as securities AFS are primarily interests collateralized by third party securitizations of 2009 through 2011 vintage auto loans. These ABS are either publicly traded or are 144A privately placed bonds. The Company utilizes an independent pricing service to obtain fair values for publicly traded securities and similar securities for estimating the fair value of the privately placed bonds. No significant unobservable assumptions were used in pricing the auto loan ABS ; therefore, the Company classified these bonds as level 2. Level 3 ABS classified as securities AFS are valued based on third party pricing with significant unobservable assumptions.
Corporate and other debt securities
Corporate debt securities are predominantly comprised of senior and subordinate debt obligations of domestic corporations and are classified as level 2. Other debt securities in level 3 primarily include bonds that are redeemable with the issuer at par and cannot be traded in the market; as such, no significant observable market data for these instruments is available.
Commercial Paper
From time to time, the Company trades third party CP that is generally short-term in nature (less than 30 days) and highly rated. The Company estimates the fair value of this CP based on observable pricing from executed trades of similar instruments; thus, CP is classified as level 2.
Equity securities
Level 3 equity securities classified as securities AFS include FHLB stock and Federal Reserve Bank stock, which are redeemable with the issuer at cost and cannot be traded in the market. As such, no significant observable market data for these instruments is available. The Company accounts for the stock based on industry guidance that requires these investments be carried at cost and evaluated for impairment based on the ultimate recovery of cost.

Derivative contracts
The Company holds derivative instruments used for both trading purposes and risk management purposes.

Level 1 derivative contracts generally include exchange-traded futures or option contracts for which pricing is readily available. The Company ’s level 2 instruments are predominantly standard OTC swaps, options, and forwards, with underlying market variables of interest rates, foreign exchange, equity, and credit. Because fair values for OTC contracts are not readily available, the Company estimates fair values using internal, but standard, valuation models that incorporate market-observable inputs. The valuation model is driven by the type of contract: for option-based products, the Company uses an appropriate option pricing model, such as Black-Scholes; for forward-based products, the Company ’s valuation methodology is generally a discounted cash flow approach. The primary drivers of the fair values of derivative instruments are the underlying variables, such as interest rates, exchange rates, equity, or credit. As such, the Company uses market-based assumptions for all of its significant inputs, such as interest rate yield curves, quoted exchange rates and spot prices, market implied volatilities, and credit curves.
Level 2 derivative instruments are primarily transacted in the institutional dealer market and priced with observable market assumptions at a mid-market valuation point, with appropriate valuation adjustments for liquidity and credit risk. For purposes of valuation adjustments to its derivative positions, the Company has evaluated liquidity premiums that may be demanded by market participants, as well as the credit risk of its counterparties and its own credit. The Company has considered factors such as the likelihood of default by itself and its counterparties, its net exposures, and remaining maturities in determining the appropriate fair value adjustments to record. Generally, the expected loss of each counterparty is estimated using the Company 's proprietary internal risk rating system. The risk rating system utilizes counterparty-specific PD and LGD estimates to derive the expected loss. For counterparties that are rated by national rating agencies, those ratings are also considered in estimating the credit risk. In addition, counterparty exposure is evaluated by netting positions that are subject to master netting arrangements, as well as considering the amount of marketable collateral securing the position. Specifically approved counterparties and exposure limits are defined. Creditworthiness of the approved counterparties is regularly reviewed and appropriate business action is taken to adjust the exposure to certain counterparties, as necessary. This approach used to estimate exposures to counterparties is also used by the Company to estimate its own credit risk on derivative liability positions. See Note 11 , “Derivative Financial Instruments, ” for additional information on the Company 's derivative contracts.

50

Notes to Consolidated Financial Statements (Unaudited), continued

The Company 's level 3 derivatives include IRLC s that satisfy the criteria to be treated as derivative financial instruments. The fair value of IRLC s on residential LHFS , while based on interest rates observable in the market, is highly dependent on the ultimate closing of the loans. These “pull-through” rates are based on the Company ’s historical data and reflect the Company ’s best estimate of the likelihood that a commitment will ultimately result in a closed loan. As pull-through rates increase, the fair value of IRLC s also increases. Servicing value is included in the fair value of IRLC s, and the fair value of servicing is determined by projecting cash flows, which are then discounted to estimate an expected fair value. The fair value of servicing is impacted by a variety of factors, including prepayment assumptions, discount rates, delinquency rates, contractually specified servicing fees, servicing costs, and underlying portfolio characteristics. Because these inputs are not transparent in market trades, IRLC s are considered to be level 3 assets. During the three months ended March 31, 2014 and 2013 , the Company transferred $55 million and $135 million , respectively, of IRLC s out of level 3 as the associated loans were closed.
During the second quarter of 2009, in connection with its sale of Visa Class B shares , the Company entered into a derivative contract whereby the ultimate cash payments received or paid, if any, under the contract are based on the ultimate resolution of litigation involving Visa . The value of the derivative was estimated based on the Company ’s expectations regarding the ultimate resolution of that litigation, which involved a high degree of judgment and subjectivity. Accordingly, the value of the derivative liability is classified as a level 3 instrument. See Note 12 , "Guarantees," for a discussion of the valuation assumptions.

Trading loans
The Company engages in certain businesses whereby the election to carry loans at fair value for financial reporting aligns with the underlying business purpose. Specifically, the loans that are included within this classification are: (i) loans made or acquired in connection with the Company ’s TRS business (see Note 7 , "Certain Transfers of Financial Assets and Variable Interest Entities," and Note 11 , “Derivative Financial Instruments,” for further discussion of this business), (ii) loans backed by the SBA , and (iii) the loan sales and trading business within the Company ’s Wholesale Banking segment. All of these loans are classified as level 2, due to the market data that the Company uses in the estimate of fair value.
The loans made in connection with the Company ’s TRS business are short-term, demand loans, whereby the repayment is senior in priority and whose value is collateralized. While these loans do not trade in the market, the Company believes that the par amount of the loans approximates fair value and no unobservable assumptions are made by the Company to arrive at this conclusion. At March 31, 2014 and December 31, 2013 , the Company had outstanding $1.4 billion and $1.5 billion , respectively, of such short-term loans carried at fair value.
SBA loans are similar to SBA securities discussed herein under “Federal agency securities,” except for their legal form. In both cases, the Company trades instruments that are fully guaranteed by the U.S. government as to contractual principal and interest and there is sufficient observable trading activity upon which to base the estimate of fair value. As these SBA loans are fully guaranteed, the changes in fair value are attributable to factors other than instrument-specific credit risk.
The loans from the Company ’s sales and trading business are commercial and corporate leveraged loans that are either traded in the market or for which similar loans trade. The Company elected to carry these loans at fair value since they are actively traded. For both the three months ended March 31, 2014 and 2013 , the Company recognized gains in the Consolidated Statements of Income of $2 million in fair value attributable to instrument-specific credit risk. The Company is able to obtain fair value estimates for substantially all of these loans through a third party valuation service that is broadly used by market participants. While most of the loans are traded in the market, the Company does not believe that trading activity qualifies the loans as level 1 instruments, as the volume and level of trading activity is subject to variability and the loans are not exchange-traded, such that the Company believes that level 2 is a more appropriate presentation of the underlying market activity for the loans. At March 31, 2014 and December 31, 2013 , $406 million and $313 million , respectively, of loans related to the Company ’s trading business were held in inventory.

51

Notes to Consolidated Financial Statements (Unaudited), continued

Loans Held for Sale and Loans Held for Investment
Residential LHFS
The Company values certain newly-originated mortgage LHFS predominantly at fair value based upon defined product criteria. The Company chooses to fair value these mortgage LHFS to eliminate the complexities and inherent difficulties of achieving hedge accounting and to better align reported results with the underlying economic changes in value of the loans and related hedge instruments. Origination fees and costs are recognized in earnings when earned or incurred. The servicing value is included in the fair value of the loan and initially recognized at the time the Company enters into IRLC s with borrowers. The Company uses derivatives to economically hedge changes in interest rates and servicing value in the fair value of the loan. The mark-to-market adjustments related to LHFS and the associated economic hedges are captured in mortgage production related income.
Level 2 LHFS are primarily agency loans which trade in active secondary markets and are priced using current market pricing for similar securities adjusted for servicing, interest rate risk, and credit risk. Non-agency residential mortgages are also included in level 2 LHFS . Transfers of certain mortgage LHFS into level 3 during the three months ended March 31, 2014 and 2013 were not due to using alternative valuation approaches, but were largely due to borrower defaults or the identification of other loan defects impacting the marketability of the loans.
For residential loans that the Company has elected to carry at fair value, the Company considers the component of the fair value changes due to instrument-specific credit risk, which is intended to be an approximation of the fair value change attributable to changes in borrower-specific credit risk. For the three months ended March 31, 2014 , the Company recognized gains of $1 million due to changes in fair value attributable to borrower-specific credit risk in the Consolidated Statements of Income. For the three months ended March 31, 2013 , the Company recognized no change in fair value attributable to borrower-specific credit risk in the Consolidated Statements of Income. In addition to borrower-specific credit risk, there are other, more significant, variables that drive changes in the fair values of the loans, including interest rates and general conditions in the principal markets for the loans.
Corporate and other LHFS
As discussed in Note 7 , “Certain Transfers of Financial Assets and Variable Interest Entities,” the Company has determined that it is the primary beneficiary of a CLO vehicle, which resulted in the Company consolidating the loans of that vehicle. Because the CLO trades its loans from time to time and to fairly present the economics of the CLO , the Company elected to carry the loans of the CLO at fair value. For the three months ended March 31, 2014 , the Company recognized no change due to changes in fair value attributable to borrower-specific credit risk in the Consolidated Statements of Income. For the three months ended March 31, 2013 , the Company recognized $2 million due to changes in fair value attributable to borrower-specific credit risk in the Consolidated Statements of Income. The Company obtains fair value estimates for substantially all of these loans using a third party valuation service that is broadly used by market participants. While most of the loans are traded in the markets, the Company does not believe the loans qualify as level 1 instruments, as the volume and level of trading activity is subject to variability and the loans are not exchange-traded, such that the Company believes that level 2 is more representative of the general market activity for the loans.
LHFI
Level 3 LHFI predominantly includes mortgage loans that are deemed not marketable, largely due to the identification of loan defects. The Company values these loans using a discounted cash flow approach based on assumptions that are generally not observable in the current markets, such as prepayment speeds, default rates, loss severity rates, and discount rates. These assumptions have an inverse relationship to the overall fair value. Level 3 LHFI also includes mortgage loans that are valued using collateral based pricing. Changes in the applicable housing price index since the time of the loan origination are considered and applied to the loan's collateral value. An additional discount representing the return that a buyer would require is also considered in the overall fair value.

Other Intangible Assets
Other intangible assets that the Company records at fair value are the Company ’s MSR assets. The fair values of MSR s are determined by projecting cash flows, which are then discounted to estimate an expected fair value. The fair values of MSR s are impacted by a variety of factors, including prepayment assumptions, discount rates, delinquency rates, contractually specified servicing fees, servicing costs, and underlying portfolio characteristics. For additional information, see Note 6 , "Goodwill and Other Intangible Assets." The underlying assumptions and estimated values are corroborated by values received from independent third parties based on their review of the servicing portfolio. Because these inputs are not transparent in market trades, MSR s are considered to be level 3 assets.

52

Notes to Consolidated Financial Statements (Unaudited), continued

Liabilities
Trading liabilities and derivatives
Trading liabilities are primarily comprised of derivative contracts, but also include various contracts involving U.S. Treasury securities, equity securities, and corporate and other debt securities that the Company uses in certain of its trading businesses. The Company employs the same valuation methodologies for these derivative contracts and securities as are discussed within the corresponding sections herein under “Trading Assets and Derivatives and Securities Available for Sale.”
Brokered time deposits
The Company has elected to measure certain CD s at fair value. These debt instruments include embedded derivatives that are generally based on underlying equity securities or equity indices, but may be based on other underlyings that may or may not be clearly and closely related to the host debt instrument. The Company elected to carry certain of these instruments at fair value to better align the economics of the CD s with the Company ’s risk management strategies. The Company evaluated, on an instrument by instrument basis, whether a new issuance would be carried at fair value.

The Company classified these CD s as level 2 instruments due to the Company ’s ability to reasonably measure all significant inputs based on observable market variables. The Company employs a discounted cash flow approach to the host debt component of the CD , based on observable market interest rates for the term of the CD and an estimate of the Bank ’s credit risk. For the embedded derivative features, the Company uses the same valuation methodologies as if the derivative were a standalone derivative, as discussed herein under “Derivative contracts.”
For brokered time deposits carried at fair value, the Company estimated credit spreads above LIBOR , based on credit spreads from actual or estimated trading levels of the debt or other relevant market data. For the three months ended March 31, 2014 and 2013 , the Company recognized losses of less than $1 million and $1 million , respectively, due to changes in its own credit spread on its brokered time deposits carried at fair value.
Long-term debt
The Company has elected to carry at fair value certain fixed rate debt issuances of public debt which are valued by obtaining quotes from a third party pricing service and utilizing broker quotes to corroborate the reasonableness of those marks. Additionally, information from market data of recent observable trades and indications from buy side investors, if available, are taken into consideration as additional support for the value. Due to the availability of this information, the Company determined that the appropriate classification for the debt is level 2. The election to fair value the debt was made to align the accounting for the debt with the accounting for the derivatives without having to account for the debt under hedge accounting, thus avoiding the complex and time consuming fair value hedge accounting requirements.
The Company ’s public debt carried at fair value impacts earnings predominantly through changes in the Company ’s credit spreads as the Company has entered into derivative financial instruments that economically convert the interest rate on the debt from fixed to floating. The estimated earnings impact from changes in credit spreads above U.S. Treasury rates were losses of $17 million and $21 million for the three months ended March 31, 2014 and 2013 , respectively.
The Company also carries approximately $238 million of issued securities contained in a consolidated CLO at fair value to recognize the nonrecourse nature of these liabilities to the Company . Specifically, the holders of the liabilities are only paid interest and principal to the extent of the cash flows from the assets of the vehicle, and the Company has no current or future obligations to fund any of the CLO vehicle’s liabilities. The Company classified these securities as level 2, as the primary driver of their fair values are the loans owned by the CLO , which the Company also elected to carry at fair value, as discussed herein under “Loans Held for Sale and Loans Held for Investment–Corporate and other LHFS .”
Other liabilities
The Company ’s other liabilities that are carried at fair value on a recurring basis include contingent consideration obligations related to acquisitions. Contingent consideration associated with acquisitions is adjusted to fair value until settled. As the assumptions used to measure fair value are based on internal metrics that are not market observable, the earn-out is considered a level 3 liability.

53

Notes to Consolidated Financial Statements (Unaudited), continued

The valuation technique and range, including weighted average, of the unobservable inputs associated with the Company 's level 3 assets and liabilities are as follows:

									
 	 Level 3 Significant Unobservable Input Assumptions	
(Dollars in millions)	Fair value
March 31, 2014	 	Valuation Technique	 	Unobservable Input 1	 	Range
(weighted average)	
Assets	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	
Derivative contracts, net 2	11		 	Internal model	 	Pull through rate	 	9-100% (71%)	
					 	MSR value	 	44-209 bps (106 bps)	
Securities AFS:	 	 	 	 	 	 	 	
U.S. states and political subdivisions	13		 	Cost	 	N/A	 		
MBS - private	149		 	Third party pricing	 	N/A	 		
ABS	21		 	Third party pricing	 	N/A	 		
Corporate and other debt securities	5		 	Cost	 	N/A	 		
Other equity securities	712		 	Cost	 	N/A	 		
Residential LHFS	2		 	Monte Carlo/Discounted cash flow	 	Option adjusted spread	 	225-675 bps (290 bps)	
						Conditional prepayment rate		2-22 CPR (9 CPR)	
						Conditional default rate		0-4 CDR (0.5 CDR)	
LHFI	290		 	Monte Carlo/Discounted cash flow	 	Option adjusted spread	 	0-675 bps (311 bps)	
						Conditional prepayment rate		1-30 CPR (14 CPR)	
						Conditional default rate		0-7 CDR (2.5 CDR)	
	9			Collateral based pricing		Appraised value		NM 3	
MSRs	1,251		 	Discounted cash flow	 	Conditional prepayment rate	 	6-16 CPR (8 CPR)	
					 	Discount rate	 	8-24% (10%)	
Liabilities	 	 	 	 	 	 	 	
Other liabilities 4	23		 	Internal model	 	Loan production volume	 	0-150% (92%)	
	3		 	Internal model	 	Revenue run rate	 	NM 3	
1 For certain assets and liabilities that the Company utilizes third party pricing, the unobservable inputs and their ranges are not reasonably available to the Company , and therefore, have been noted as not applicable, "N/A."
2 Represents the net of IRLC assets and liabilities entered into by the Mortgage Banking business to hedge its interest rate risk.
3 Not meaningful.
4 Input assumptions relate to the Company 's contingent consideration obligations related to acquisitions. See Note 12 , "Guarantees," for additional information.

54

Notes to Consolidated Financial Statements (Unaudited), continued

	
										
 	 Level 3 Significant Unobservable Input Assumptions	
(Dollars in millions)	Fair value
December 31, 2013	 	Valuation Technique	 	Unobservable Input 1	 	Range
(weighted average)	
Assets	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	
CDO/CLO securities		$54		 	Matrix pricing/Discounted cash flow	 	Indicative pricing based on overcollateralization ratio	 	$50-$60 ($54)	
						 	Discount margin	 	4-6% (5%)	
ABS	6		 	Matrix pricing	 	Indicative pricing	 	$55 ($55)	
Derivative contracts, net 2	8		 	Internal model	 	Pull through rate	 	1-99% (74%)	
					 	MSR value	 	42-222 bps (111 bps)	
Securities AFS:	 	 	 	 	 	 	 	
U.S. states and political subdivisions	34		 	Matrix pricing	 	Indicative pricing	 	$80-$111 ($95)	
MBS - private	154		 	Third party pricing	 	N/A	 	 	
ABS	21		 	Third party pricing	 	N/A	 	 	
Corporate and other debt securities	5		 	Cost	 	N/A	 	 	
Other equity securities	739		 	Cost	 	N/A	 	 	
Residential LHFS	3		 	Monte Carlo/Discounted cash flow	 	Option adjusted spread	 	250-675 bps (277 bps)	
					 	Conditional prepayment rate	 	2-10 CPR (7 CPR)	
					 	Conditional default rate	 	0-4 CDR (0.5 CDR)	
LHFI	292		 	Monte Carlo/Discounted cash flow	 	Option adjusted spread	 	0-675 bps (307 bps)	
					 	Conditional prepayment rate	 	1-30 CPR (13 CPR)	
					 	Conditional default rate	 	0-7 CDR (2.5 CDR)	
	10		 	Collateral based pricing	 	Appraised value	 	NM 3	
MSRs	1,300		 	Discounted cash flow	 	Conditional prepayment rate	 	4-25 CPR (8 CPR)	
					 	Discount rate	 	9-28% (12%)	
Liabilities	 	 	 	 	 	 	 	
Other liabilities 4	23		 	Internal model	 	Loan production volume	 	0-150% (92%)	
	3		 	Internal model	 	Revenue run rate	 	NM 3	
1 For certain assets and liabilities that the Company utilizes third party pricing, the unobservable inputs and their ranges are not reasonably available to the Company , and therefore, have been noted as not applicable, "N/A."
2 Represents the net of IRLC assets and liabilities entered into by the Mortgage Banking segment to hedge its interest rate risk.
3 Not meaningful.
4 Input assumptions relate to the Company 's contingent consideration obligations related to acquisitions. Excludes $3 million of Other Liabilities. See Note 12 , "Guarantees," for additional information.

55

Notes to Consolidated Financial Statements (Unaudited), continued

The following tables present a reconciliation of the beginning and ending balances for assets and liabilities measured at fair value on a recurring basis using significant unobservable inputs (other than MSR s which are disclosed in Note 6 , “Goodwill and Other Intangible Assets”). Transfers into and out of the fair value hierarchy levels are assumed to be as of the end of the quarter in which the transfer occurred. None of the transfers into or out of level 3 have been the result of using alternative valuation approaches to estimate fair values. There were no transfers between level 1 and 2 during the three months ended March 31, 2014 and 2013 .

																							

	
																																													
 	Fair Value Measurements
Using Significant Unobservable Inputs	 	
(Dollars in millions)	Beginning
balance
January 1,
2014	 	Included
in
earnings	 	OCI	 	Purchases	 	Sales	 	Settlements	 	Transfers
to/from
other
balance sheet
line items	 	Transfers
into
Level 3	 	Transfers
out of
Level 3	 	Fair value
March 31,
2014	 	Included in earnings (held at March 31, 2014) 1	 	
Assets	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
CDO/CLO securities		$54		 		$11		3  		$—		  		$—		 		($65	)	 		$—		 		$—		 		$—		 		$—		 		$—		 		$—		 	
ABS	6		 	1		3  	—		  	—		 	(7	)	 	—		 	—		 	—		 	—		 	—		 	—		  	
Derivative contracts, net	8		 	60		2  	—		 	—		 	—		 	1		 	(58	)	 	—		 	—		 	11		 	—		 	
Total trading assets and derivatives	68		 	72		 	—		  	—		 	(72	)	 	1		 	(58	)	 	—		 	—		 	11		 	—		 	
Securities AFS:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
U.S. states and political subdivisions	34		 	(2	)	  	1		  	—		 	(20	)	 	—		 	—		 	—		 	—		 	13		 	—		  	
MBS - private	154		 	—		  	3		  	—		 	—		 	(8	)	 	—		 	—		 	—		 	149		 	—		  	
ABS	21		 	—		  	—		  	—		 	—		 	—		 	—		 	—		 	—		 	21		 	—		  	
Corporate and other debt securities	5		 	—		  	—		  	—		 	—		 	—		 	—		 	—		 	—		 	5		 	—		  	
Other equity securities	739		 	—		  	—		  	—		 	—		 	(27	)	 	—		 	—		 	—		 	712		 	—		  	
Total securities AFS	953		 	(2	)	4  	4		5  	—		 	(20	)	 	(35	)	 	—		 	—		 	—		 	900		 	—		 	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Residential LHFS	3		 	—		 	—		  	—		 	(2	)	 	—		 	(4	)	 	5		 	—		 	2		 	—		 	
LHFI	302		 	4		6  	—		  	—		 	—		 	(11	)	 	4		 	—		 	—		 	299		 	3		6  	
Liabilities	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Other liabilities	29		 	—		 	—		  	—		 	—		 	—		 	(3	)	 	—		 	—		 	26		 	—		 	
1 Change in unrealized gains/(losses) included in earnings during the period related to financial assets still held at March 31, 2014 .
2 Amounts included in earnings are net of issuances, fair value changes, and expirations and are recognized in mortgage production related income.
3 Amounts included in earnings are recognized in trading income.
4 Amounts included in earnings are recognized in net securities (losses)/gains.
5 Amount recognized in OCI is recognized in change in unrealized gains/(losses) on AFS securities.
6 Amounts are generally included in mortgage production related income; however, the mark on certain fair value loans is included in trading income.

																							

56

Notes to Consolidated Financial Statements (Unaudited), continued

	
																																													
 	Fair Value Measurements
Using Significant Unobservable Inputs	 	
(Dollars in millions)	Beginning
balance
January 1,
2013	 	Included
in
earnings	 	OCI	 	Purchases	 	Sales	 	Settlements	 	Transfers
to/from other
balance sheet
line items	 	Transfers
into
Level 3	 	Transfers
out of
Level 3	 	Fair value
March 31,
2013	 	Included in earnings (held at March 31,
2013)  1	 	
Assets	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Trading assets and derivatives:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
CDO/CLO securities		$52		 		$9		3  		$—		 		$—		 		$—		 		$—		 		$—		 		$—		 		$—		 		$61		 		$9		 	
ABS	5		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	5		 	—		  	
Derivative contracts, net	132		 	102		2  	—		 	—		 	—		 	—		 	(135	)	 	—		 	—		 	99		 	—		 	
Corporate and other debt securities	1		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	1		 	—		  	
Total trading assets and derivatives	190		 	111		 	—		 	—		  	—		 	—		 	(135	)	 	—		 	—		 	166		 	9		3  	
Securities AFS:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
U.S. states and political subdivisions	46		 	—		 	2		 	—		 	(1	)	 	—		 	—		 	—		 	—		 	47		 	—		  	
MBS - private	209		 	—		 	2		 	—		 	—		 	(9	)	 	—		 	—		 	—		 	202		 	—		  	
ABS	21		 	(1	)	 	3		 	—		 	—		 	—		 	—		 	—		 	—		 	23		 	(1	)	  	
Corporate and other debt securities	5		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	5		 	—		  	
Other equity securities	633		 	—		 	—		 	45		 	—		 	(6	)	 	—		 	—		 	—		 	672		 	—		  	
Total securities AFS	914		 	(1	)	4  	7		5  	45		  	(1	)	 	(15	)	 	—		 	—		 	—		 	949		 	(1	)	4  	
Residential LHFS	8		 	—		 	—		 	—		 	(10	)	 	—		 	(2	)	 	11		 	(1	)	 	6		 	—		 	
LHFI	379		 	(5	)	6  	—		 	—		 	—		 	(16	)	 	2		 	—		 	—		 	360		 	(4	)	6  	
Liabilities	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Other liabilities	31		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	—		 	31		 	—		 	
1 Change in unrealized gains/(losses) included in earnings for the period related to financial assets still held at March 31, 2013 .
2 Amounts included in earnings are net of issuances, fair value changes, and expirations and are recognized in mortgage production related income.
3 Amounts included in earnings are recognized in trading income.
4 Amounts included in earnings are generally recognized in net securities (losses)/gains; however, any related hedge ineffectiveness is recognized in trading income.
5 Amounts recognized in OCI are recognized in change in unrealized gains/(losses) on AFS securities.
6 Amounts are generally included in mortgage production related income; however, the mark on certain fair value loans is included in trading income.

57

Notes to Consolidated Financial Statements (Unaudited), continued

Non-recurring Fair Value Measurements
The following tables present those assets measured at fair value on a non-recurring basis at March 31, 2014 and December 31, 2013 , as well as corresponding gains/(losses) recognized during the three months ended March 31, 2014 and the year ended December 31, 2013 . The changes in fair value when comparing balances at March 31, 2014 to those at December 31, 2013 , generally result from the application of LOCOM or through write-downs of individual assets. The table does not reflect the change in fair value attributable to any related economic hedges the Company may have used to mitigate the interest rate risk associated with LHFS and MSR s.

																				
(Dollars in millions)	March 31, 2014	 	Quoted Prices in
Active Markets
for Identical
Assets/Liabilities
(Level 1)	 	Significant
Other
Observable
Inputs
(Level 2)	 	Significant
Unobservable
Inputs
(Level 3)	 	Gains/(Losses) for the
Three Months Ended
March 31, 2014	
LHFS		$28		 		$—		 		$27		 		$1		 		$1		
LHFI	10		 	—		 	—		 	10		 	—		
OREO	31		 	—		 	1		 	30		 	(4	)	
Affordable Housing	63		 	—		 	—		 	63		 	(36	)	
Other Assets	49		 	—		 	49		 	—		 	(7	)	
 	 	 	 	 	 	 	 	 	 	
(Dollars in millions)	December 31, 2013	 	Quoted Prices in
Active Markets
for Identical
Assets/Liabilities
(Level 1)	 	Significant
Other
Observable
Inputs
(Level 2)	 	Significant
Unobservable
Inputs
(Level 3)	 	Losses for the
Year Ended
December 31, 2013	
LHFS		$278		 		$—		 		$278		 		$—		 		($3	)	
LHFI	75		 	—		 	—		 	75		 	—		
OREO	49		 	—		 	1		 	48		 	(10	)	
Affordable Housing	7		 	—		 	—		 	7		 	(3	)	
Other Assets	171		 	—		 	158		 	13		 	(61	)	

The following is a discussion of the valuation techniques and inputs used in developing fair value measurements for assets classified as level 2 or 3 that are measured at fair value on a non-recurring basis, as determined by the nature and risks of the instrument .
Loans Held for Sale
At March 31, 2014 and December 31, 2013 , level 2 LHFS consisted primarily of agency and non-agency residential mortgages, which were measured using observable collateral valuations, and corporate loans that are accounted for at LOCOM . These loans were valued consistent with the methodology discussed in the Recurring Fair Value Measurement section of this footnote.
During the three months ended March 31, 2014 , there were no sales of NPL s. During three months ended March 31, 2013 , the Company transferred $7 million of residential mortgage NPL s to LHFS , as the Company elected to actively market these loans for sale. These loans were predominantly reported at amortized cost prior to transferring to LHFS ; however, a portion of the NPL s was carried at fair value. As a result of transferring the loans to LHFS , the Company recognized a $1 million charge-off to reflect the loans' estimated market value. The Company also sold an additional $17 million of residential mortgage NPL s which had either been transferred to LHFS in a prior period or repurchased into LHFS directly. These additional loans were sold at a gain of approximately $3 million .
Loans Held for Investment
At March 31, 2014 and December 31, 2013 , LHFI consisted primarily of consumer and residential real estate loans discharged in Chapter 7 bankruptcy that had not been reaffirmed by the borrower. At December 31, 2013 , LHFI also included nonperforming CRE loans for which specific reserves had been recognized. As these loans have been classified as nonperforming, cash proceeds from the sale of the underlying collateral is the expected source of repayment for a majority of these loans. Accordingly, the fair value of these loans is derived from the estimated fair value of the underlying collateral, incorporating market data if available. There were no gains or losses during the three months ended March 31, 2014 and 2013 as the charge-offs related to these loans are a component of the ALLL . Due to the lack of market data for similar assets, all of these loans are considered level 3.

58

Notes to Consolidated Financial Statements (Unaudited), continued

OREO
OREO is measured at the lower of cost or its fair value less costs to sell. Level 2 OREO consists primarily of residential homes, commercial properties, and vacant lots and land for which binding purchase agreements exist. Level 3 OREO consists primarily of residential homes, commercial properties, and vacant lots and land for which initial valuations are based on property-specific appraisals, broker pricing opinions, or other available market information. Updated value estimates are received regularly on level 3 OREO .
Affordable Housing
The Company evaluates its consolidated affordable housing properties for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment is recognized if the carrying amount of the property exceeds its fair value. Fair value measurements for affordable housing properties are derived from internal analyses using market assumptions if available. Significant assumptions utilized in these analyses include cash flows, market capitalization rates, and tax credit market pricing. Due to the lack of comparable sales in the marketplace, these valuations are considered level 3. During the first quarter of 2014 , the Company decided to actively market for sale certain consolidated affordable housing properties, and accordingly, recognized an impairment charge of $36 million to adjust the carrying values of these properties to their estimated net realizable values obtained from a third party broker opinion. Properties are expected to be sold over the next twelve months.
Other Assets
Other assets consist of private equity and other equity method investments, other repossessed assets, assets under operating leases where the Company is the lessor, and land held for sale.
Other repossessed assets consist of repossessed personal property that is measured at fair value less cost to sell. These assets are considered level 2 as their fair value is determined based on market comparables and broker opinions. During the three months ended March 31, 2014 and 2013 , the Company recognized impairment charges of $5 million and $4 million , respectively, on other repossessed assets.
The Company monitors the fair value of assets under operating leases where the Company is the lessor and recognizes impairment to the extent the carrying value is not recoverable and the fair value is less than its carrying value. Fair value is determined using collateral specific pricing digests, external appraisals, broker opinions, and recent sales data from industry equipment dealers as well as the discounted cash flows derived from the underlying lease agreement. As market data for similar assets and lease arrangements is available and used in the valuation, these assets are considered level 2. During the three months ended March 31, 2014 , the Company recognized impairment charges of $2 million attributable to the fair value of various personal property under operating leases. During the three months ended March 31, 2013 , the Company recognized an immaterial amount of impairment charges attributable to the fair value of various personal property under operating leases.

Fair Value of Financial Instruments
The carrying amounts and fair values of the Company ’s financial instruments are as follows:

	
																					
 	March 31, 2014	 	Fair Value Measurement Using	 	
(Dollars in millions)	Carrying
Amount	 	Fair
Value	 	Quoted Prices in
Active Markets
for Identical
Assets/Liabilities
(Level 1)	 	Significant
Other
Observable
Inputs
(Level 2)	 	Significant
Unobservable
Inputs
(Level 3)	 	
Financial assets:	 	 	 	 	 	 	 	 	 	 	
Cash and cash equivalents		$7,907		 		$7,907		 		$7,907		 		$—		 		$—		(a) 	
Trading assets and derivatives	4,848		 	4,848		 	978		 	3,856		 	14		(b) 	
Securities AFS	23,302		 	23,302		 	1,611		 	20,791		 	900		(b) 	
LHFS	1,488		 	1,497		 	—		 	1,399		 	98		(c) 	
LHFI, net	127,156		 	123,122		 	—		 	2,844		 	120,278		(d)	
Financial liabilities:	 	 	 	 	 	 	 	 	 	 	
Deposits	132,956		 	132,979		 	—		 	132,979		 	—		(e) 	
Short-term borrowings	8,679		 	8,679		 	—		 	8,679		 	—		(f) 	
Long-term debt	11,565		 	11,594		 	—		 	10,975		 	619		(f) 	
Trading liabilities and derivatives	1,041		 	1,041		 	868		 	170		 	3		(b) 	

59

Notes to Consolidated Financial Statements (Unaudited), continued

	
																					
 	December 31, 2013	 	Fair Value Measurement Using	 	
(Dollars in millions)	Carrying
Amount	 	Fair
Value	 	Quoted Prices in
Active Markets
for Identical
Assets/Liabilities
(Level 1)	 	Significant
Other
Observable
Inputs
(Level 2)	 	Significant
Unobservable
Inputs
(Level 3)	 	
Financial assets:	 	 	 	 	 	 	 	 	 	 	
Cash and cash equivalents		$5,263		 		$5,263		 		$5,263		 		$—		 		$—		(a) 	
Trading assets and derivatives	5,040		 	5,040		 	1,156		 	3,812		 	72		(b) 	
Securities AFS	22,542		 	22,542		 	1,396		 	20,193		 	953		(b) 	
LHFS	1,699		 	1,700		 	—		 	1,666		 	34		(c) 	
LHFI, net	125,833		 	121,341		 	—		 	2,860		 	118,481		(d)	
Financial liabilities:	 	 	 	 	 	 	 	 	 	 	
Deposits	129,759		 	129,801		 	—		 	129,801		 	—		(e) 	
Short-term borrowings	8,739		 	8,739		 	—		 	8,739		 	—		(f) 	
Long-term debt	10,700		 	10,678		 	—		 	10,086		 	592		(f) 	
Trading liabilities and derivatives	1,181		 	1,181		 	979		 	198		 	4		(b) 	

The following methods and assumptions were used by the Company in estimating the fair value of financial instruments:
		
(a)	Cash and cash equivalents are valued at their carrying amounts reported in the balance sheet, which are reasonable estimates of fair value due to the relatively short period to maturity of the instruments.	
		
(b)	Securities AFS , trading assets and derivatives, and trading liabilities and derivatives that are classified as level 1 are valued based on quoted market prices. For those instruments classified as level 2 or 3, refer to the respective valuation discussions within this footnote.	
		
(c)	LHFS are generally valued based on observable current market prices or, if quoted market prices are not available, on quoted market prices of similar instruments. Refer to the LHFS section within this footnote for further discussion of the LHFS carried at fair value. In instances for which significant valuation assumptions are not readily observable in the market, instruments are valued based on the best available data to approximate fair value. This data may be internally-developed and considers risk premiums that a market participant would require under then-current market conditions.	
		
(d)	LHFI fair values are based on a hypothetical exit price, which does not represent the estimated intrinsic value of the loan if held for investment. The assumptions used are expected to approximate those that a market participant purchasing the loans would use to value the loans, including a market risk premium and liquidity discount. Estimating the fair value of the loan portfolio when loan sales and trading markets are illiquid, or for certain loan types, nonexistent, requires significant judgment. Therefore, the estimated fair value can vary significantly depending on a market participant’s ultimate considerations and assumptions. The final value yields a market participant’s expected return on investment that is indicative of the current market conditions, but it does not take into consideration the Company ’s estimated value from continuing to hold these loans or its lack of willingness to transact at these estimated values.	
The Company generally estimated fair value for LHFI based on estimated future cash flows discounted, initially, at current origination rates for loans with similar terms and credit quality, which derived an estimated value of 100% and 99% on the loan portfolio’s net carrying value at March 31, 2014 and December 31, 2013 , respectively. The value derived from origination rates likely does not represent an exit price; therefore, an incremental market risk and liquidity discount was subtracted from the initial value at March 31, 2014 and December 31, 2013 . The discounted value is a function of a market participant’s required yield in the current environment and is not a reflection of the expected cumulative losses on the loans. Loan prepayments are used to adjust future cash flows based on historical experience and prepayment model forecasts. The value of related accrued interest on loans approximates fair value; however, it is not included in the carrying amount or fair value of loans. The value of long-term customer relationships is not permitted under current U.S. GAAP to be included in the estimated fair value.
		
(e)	Deposit liabilities with no defined maturity such as DDA s, NOW /money market accounts, and savings accounts have a fair value equal to the amount payable on demand at the reporting date (i.e., their carrying amounts). Fair values for CD s are estimated using a discounted cash flow measurement that applies current interest rates to a schedule of aggregated expected maturities. The assumptions used in the discounted cash flow analysis are expected to approximate those that market participants would use in valuing deposits. The value of long-term relationships with depositors is not taken into account in estimating fair values. For valuation of brokered time deposits that the Company carries at fair value as well as those that are carried at amortized cost, refer to the respective valuation section within this footnote.	

60

Notes to Consolidated Financial Statements (Unaudited), continued

		
(f)	Fair values for short-term borrowings and certain long-term debt are based on quoted market prices for similar instruments or estimated using discounted cash flow analysis and the Company ’s current incremental borrowing rates for similar types of instruments. For long-term debt that the Company carries at fair value, refer to the respective valuation section within this footnote. For level 3 debt, the terms are unique in nature or there are otherwise no similar instruments that can be used to value the instrument without using significant unobservable assumptions. In this situation, we look at current borrowing rates along with the collateral levels that secure the debt in determining an appropriate fair value adjustment.	

Unfunded loan commitments and letters of credit are not included in the table above. At March 31, 2014 and December 31, 2013 , the Company had $50.9 billion and $48.9 billion , respectively, of unfunded commercial loan commitments and letters of credit. A reasonable estimate of the fair value of these instruments is the carrying value of deferred fees plus the related unfunded commitments reserve, which was a combined $49 million and $53 million at March 31, 2014 and December 31, 2013 , respectively. No active trading market exists for these instruments, and the estimated fair value does not include any value associated with the borrower relationship. The Company does not estimate the fair values of consumer unfunded lending commitments which can generally be canceled by providing notice to the borrower.

NOTE 14 – CONTINGENCIES
Litigation and Regulatory Matters
In the ordinary course of business, the Company and its subsidiaries are parties to numerous civil claims and lawsuits and subject to regulatory examinations, investigations, and requests for information. Some of these matters involve claims for substantial amounts. The Company ’s experience has shown that the damages alleged by plaintiffs or claimants are often overstated, based on novel or unsubstantiated legal theories, unsupported by facts, and/or bear no relation to the ultimate award that a court might grant. Additionally, the outcome of litigation and regulatory matters and the timing of ultimate resolution are inherently difficult to predict. Because of these factors, the Company typically cannot provide a meaningful estimate of the range of reasonably possible outcomes of claims in the aggregate or by individual claim. However, on a case-by-case basis, reserves are established for those legal claims in which it is probable that a loss will be incurred and the amount of such loss can be reasonably estimated. The actual costs of resolving these claims may be substantially higher or lower than the amounts reserved.
For a limited number of legal matters in which the Company is involved, the Company is able to estimate a range of reasonably possible losses. For other matters for which a loss is probable or reasonably possible, such an estimate is not possible. For those matters where a loss is both estimable and reasonably possible, management currently estimates the aggregate range of reasonably possible losses as $0 to approximately $350 million in excess of the reserves, if any, related to those matters. This estimated range of reasonably possible losses represents the estimated possible losses over the life of such legal matters, which may span a currently indeterminable number of years, and is based on information currently available at March 31, 2014 . The matters underlying the estimated range will change from time to time, and actual results may vary significantly from this estimate. Those matters for which an estimate is not possible are not included within this estimated range; therefore, this estimated range does not represent the Company ’s maximum loss exposure. Based on current knowledge, it is the opinion of management that liabilities arising from legal claims in excess of the amounts currently reserved, if any, will not have a material impact on the Company ’s financial condition, results of operations, or cash flows. However, in light of the significant uncertainties involved in these matters and the large or indeterminate damages sought in some of these matters, an adverse outcome in one or more of these matters could be material to the Company ’s financial condition, results, or cash flows for any given reporting period.

The following is a description of certain litigation and regulatory matters:
Card Association Antitrust Litigation
The Company is a defendant, along with Visa U.S.A. and MasterCard International, as well as several other banks, in several antitrust lawsuits challenging their practices. For a discussion regarding the Company ’s involvement in this litigation matter, see Note 12 , “Guarantees.”

Lehman Brothers Holdings, Inc. Litigation
Beginning in October 2008, STRH , along with other underwriters and individuals, were named as defendants in several individual and putative class action complaints filed in the U.S. District Court for the Southern District of New York and state and federal courts in Arkansas, California, Texas, and Washington. Plaintiffs alleged violations of Sections 11 and 12 of the Securities Act of 1933 and/or state law for allegedly false and misleading disclosures in connection with various debt and preferred stock offerings of Lehman Brothers Holdings, Inc. ("Lehman Brothers") and sought unspecified damages. All cases

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Notes to Consolidated Financial Statements (Unaudited), continued

were transferred for coordination to the multi-district litigation captioned In re Lehman Brothers Equity/Debt Securities Litigation pending in the U.S. District Court for the Southern District of New York. Defendants filed a motion to dismiss all claims asserted in the class action. On July 27, 2011, the District Court granted in part and denied in part the motion to dismiss the claims against STRH and the other underwriter defendants in the class action. A settlement with the class plaintiffs was approved by the Court and the class settlement approval process was completed. A number of individual lawsuits and smaller putative class actions remained following the class settlement. STRH settled two such individual actions. The other individual lawsuits were dismissed. The appeal period for two of the individual actions will not expire until the plaintiffs' claims against a third party have been resolved.

Colonial BancGroup Securities Litigation
Beginning in July 2009, STRH , certain other underwriters, the Colonial BancGroup, Inc. (“Colonial BancGroup”) and certain officers and directors of Colonial BancGroup were named as defendants in a putative class action filed in the U.S. District Court for the Middle District of Alabama entitled In re Colonial BancGroup, Inc. Securities Litigation. The complaint was brought by purchasers of certain debt and equity securities of Colonial BancGroup and seeks unspecified damages. Plaintiffs allege violations of Sections 11 and 12 of the Securities Act of 1933 due to allegedly false and misleading disclosures in the relevant registration statement and prospectus relating to Colonial BancGroup’s goodwill impairment, mortgage underwriting standards, and credit quality. On August 28, 2009, the Colonial BancGroup filed for bankruptcy. The defendants’ motion to dismiss was denied in May 2010, but the Court subsequently ordered Plaintiffs to file an amended complaint. This amended complaint was filed and the defendants filed a motion to dismiss. In October 2013, the Court granted in part and denied in part this motion.

Bickerstaff v. SunTrust Bank
This case was filed in the Fulton County State Court on July 12, 2010, and an amended complaint was filed on August 9, 2010. Plaintiff asserts that all overdraft fees charged to his account which related to debit card and ATM transactions are actually interest charges and therefore subject to the usury laws of Georgia. Plaintiff has brought claims for violations of civil and criminal usury laws, conversion, and money had and received, and purports to bring the action on behalf of all Georgia citizens who have incurred such overdraft fees within the last four years where the overdraft fee resulted in an interest rate being charged in excess of the usury rate. SunTrust filed a motion to compel arbitration and on March 16, 2012, the Court entered an order holding that SunTrust 's arbitration provision is enforceable but that the named plaintiff in the case had opted out of that provision pursuant to its terms. The Court explicitly stated that it was not ruling at that time on the question of whether the named plaintiff could have opted out for the putative class members. SunTrust filed an appeal of this decision, but this appeal was dismissed based on a finding that the appeal was prematurely granted. On April 8, 2013, the plaintiff filed a motion for class certification and that motion was denied on February 19, 2014. Plaintiff appealed the denial of class certification on February 26, 2014.

Putative ERISA Class Actions
Company Stock Class Action
Beginning in July 2008, the Company and certain officers, directors, and employees of the Company were named in a putative class action alleging that they breached their fiduciary duties under ERISA by offering the Company 's common stock as an investment option in the SunTrust Banks, Inc. 401(k) Plan (the “Plan”). The plaintiffs purport to represent all current and former Plan participants who held the Company stock in their Plan accounts from May 2007 to the present and seek to recover alleged losses these participants supposedly incurred as a result of their investment in Company stock.
The Company Stock Class Action was originally filed in the U.S. District Court for the Southern District of Florida but was transferred to the U.S. District Court for the Northern District of Georgia, Atlanta Division, (the “District Court”) in November 2008.
On October 26, 2009, an amended complaint was filed. On December 9, 2009, defendants filed a motion to dismiss the amended complaint. On October 25, 2010, the District Court granted in part and denied in part defendants' motion to dismiss the amended complaint. Defendants and plaintiffs filed separate motions for the District Court to certify its October 25, 2010 order for immediate interlocutory appeal. On January 3, 2011, the District Court granted both motions.
On January 13, 2011, defendants and plaintiffs filed separate petitions seeking permission to pursue interlocutory appeals with the U.S. Court of Appeals for the Eleventh Circuit (“the Circuit Court”). On April 14, 2011, the Circuit Court granted defendants and plaintiffs permission to pursue interlocutory review in separate appeals. The Circuit Court subsequently stayed these appeals pending decision of a separate appeal involving The Home Depot in which substantially similar issues are presented. On May 8, 2012, the Circuit Court decided this appeal in favor of The Home Depot. On March 5, 2013, the Circuit Court issued an order remanding the case to the District Court for further proceedings in light of its decision in The Home Depot

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Notes to Consolidated Financial Statements (Unaudited), continued

case. On September 26, 2013, the District Court granted the defendants' motion to dismiss plaintiffs' claims. Plaintiffs have filed an appeal of this decision in the Circuit Court.
Mutual Funds Class Action
On March 11, 2011, the Company and certain officers, directors, and employees of the Company were named in a putative class action alleging that they breached their fiduciary duties under ERISA by offering certain STI Classic Mutual Funds as investment options in the Plan. The plaintiff purports to represent all current and former Plan participants who held the STI Classic Mutual Funds in their Plan accounts from April 2002 through December 2010 and seeks to recover alleged losses these Plan participants supposedly incurred as a result of their investment in the STI Classic Mutual Funds. This action was pending in the U.S. District Court for the Northern District of Georgia, Atlanta Division (the “District Court”). On June 6, 2011, plaintiff filed an amended complaint, and, on June 20, 2011, defendants filed a motion to dismiss the amended complaint. On March 12, 2012, the Court granted in part and denied in part the motion to dismiss. The Company filed a subsequent motion to dismiss the remainder of the case on the ground that the Court lacked subject matter jurisdiction over the remaining claims. On October 30, 2012, the Court dismissed all claims in this action. Immediately thereafter, plaintiffs' counsel initiated a substantially similar lawsuit against the Company substituting two new plaintiffs and also filed an appeal of the dismissal with the U.S. Court of Appeals for the Eleventh Circuit. SunTrust filed a motion to dismiss in the new action and this motion was granted. On February 26, 2014, the U.S. Court of Appeals for the Eleventh Circuit upheld the District Court's dismissal. On March 18, 2014, the Plaintiff's counsel filed a motion for reconsideration with the Eleventh Circuit.

Consent Order with the Federal Reserve
On April 13, 2011, SunTrust Banks, Inc., SunTrust Bank, and STM entered into a Consent Order with the FRB in which SunTrust Banks, Inc., SunTrust Bank, and STM agreed to strengthen oversight of, and improve risk management, internal audit, and compliance programs concerning, the residential mortgage loan servicing, loss mitigation, and foreclosure activities of STM . Under the terms of the Consent Order, SunTrust Bank and STM agreed, among other things, to: (a) strengthen the coordination of communications between borrowers and STM concerning ongoing loss mitigation and foreclosure activities; (b) submit a plan to enhance processes for oversight and management of third party vendors used in connection with residential mortgage servicing, loss mitigation and foreclosure activities; (c) enhance and strengthen the enterprise-wide compliance program with respect to oversight of residential mortgage loan servicing, loss mitigation and foreclosure activities; (d) ensure appropriate oversight of STM 's activities with respect to the Mortgage Electronic Registration System; (e) review and remediate, if necessary, STM 's management information systems for its residential mortgage loan servicing, loss mitigation, and foreclosure activities; (f) improve the training of STM officers and staff concerning applicable law, supervisory guidance and internal procedures concerning residential mortgage loan servicing, loss mitigation and foreclosure activities, including the single point of contact for foreclosure and loss mitigation; (g) retain an independent consultant to conduct a comprehensive assessment of STM 's risks, including, but not limited to, operational, compliance, transaction, legal, and reputational risks particularly in the areas of residential mortgage loan servicing, loss mitigation and foreclosure; (h) enhance and strengthen the enterprise-wide risk management program with respect to oversight of residential mortgage loan servicing, loss mitigation and foreclosure activities; and (i) enhance and strengthen the internal audit program with respect to residential loan servicing, loss mitigation and foreclosure activities. The comprehensive third party risk assessment was completed in August 2011, action plans designed to complete the above enhancements were accepted by the FRB , and the Company has implemented enhancements consistent with such plans. During the second quarter of 2013, an independent third party consultant approved by the FRB completed its review and submitted to the FRB a validation report with respect to compliance with the aspects of the Consent Order referenced above. The Company continues its implementation of the recommendations noted in this report.

Under the terms of the Consent Order, SunTrust Bank and STM also retained an independent foreclosure consultant approved by the FRB to conduct a review of residential foreclosure actions pending at any time during the period from January 1, 2009 through December 31, 2010, for loans serviced by STM , to identify any errors, misrepresentations, or deficiencies, determine whether any instances so identified resulted in financial injury, and prepare a written report detailing the findings. On January 7, 2013, the Company , as well as nine other mortgage servicers, entered into an amendment to the Consent Order with the OCC and the FRB to amend the 2011 Consent Order. This agreement ended the independent foreclosure review process created by the Consent Order, replacing it with an accelerated remediation program. As a result of the amendment, the Company is no longer incurring the consulting and legal costs of the independent third parties providing file review, borrower outreach, and legal services associated with the Consent Order foreclosure file review. Consistent with the provisions of the Consent Order, the Company satisfied its remaining financial commitments under the amendment to the Consent Order in April 2014 by making cash contributions to non-profit organizations focused on foreclosure prevention, borrower counseling and education, and neighborhood stabilization and revitalization, thereby satisfying its financial obligations under the amendment to the Consent Order. The Company's financial statements at March 31, 2014 reflect the costs of these cash contributions.

As a result of the FRB 's review of the Company 's residential mortgage loan servicing and foreclosure processing practices that preceded the Consent Order, the FRB announced that it would impose a $160 million civil money penalty. The Company expects to satisfy this obligation by providing consumer relief and certain cash payments as contemplated by the settlement

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with the U.S. and the States Attorneys' General regarding certain mortgage servicing claims, which is discussed below at "United States Mortgage Servicing Settlement and HUD Investigation of Origination Practices ( FHA ).”

United States Mortgage Servicing Settlement and HUD Investigation of Origination Practices ( FHA )
In January 2012, the Company commenced discussions related to a mortgage servicing settlement with the U.S. , through the DOJ , and Attorneys General for several states regarding various potential claims primarily relating to the Company 's mortgage servicing activities. Since that time, the parties continued discussions regarding potential resolution. In September 2013, the Company reached agreements in principle with the HUD and the DOJ to settle certain alleged civil claims regarding our mortgage servicing and origination practices as part of the National Mortgage Servicing Settlement.
Separately, on April 25, 2012, the Company was informed of the commencement of an investigation by the HUD OIG relating to STM 's origination practices for FHA loans. Since that time, STM has provided documents as part of the investigation. During the first quarter of 2013, the HUD OIG , together with the U.S. DOJ (collectively, the “Government”), advised STM of their preliminary investigation findings, including alleged violations of the False Claims Act. Throughout 2013, the Government and the Company engaged in discussions that accelerated in the third quarter and resulted in agreements in principle to resolve certain civil and administrative claims arising from FHA -insured mortgage loans originated by STM from January 1, 2006 through March 31, 2012. Pursuant to these two combined agreements in principle, the Company committed to provide $500 million of consumer relief, to make a $468 million cash payment, and to implement certain mortgage servicing standards. The financial statements at March 31, 2014 reflect the estimated cost of the anticipated requirements of fulfilling these commitments.
The Company continues to negotiate definitive settlement terms for each of these matters and, therefore, the final terms of the consumer relief loss mitigation and lending offerings through which the Company will meet these consumer obligations could be subject to material changes or refinements. Even with the settlements, the Company faces the risk of being unable to meet certain consumer relief commitments, resulting in increased costs to resolve this matter. While the Company does not expect the consumer relief efforts or implementation of certain servicing standards associated with the settlements to have a material impact on its future financial results, this expectation is based on anticipated scope and requirements of the definitive agreements which the parties have not finalized. The parties also have not reached a definitive agreement regarding the scope of matters which might be excluded from the settlement and the Company cannot estimate its potential liability for such matters.

DOJ Investigation of GSE Loan Origination Practices
In January 2014, the DOJ notified STM of an investigation regarding the origination and underwriting of single family residential mortgage loans sold by STM to Fannie Mae and Freddie Mac. STM continues to cooperate with the investigation. The DOJ and STM have not yet engaged in any dialogue about how this matter may proceed and no allegations have been raised against STM .

Mortgage Modification Investigation
STM has been cooperating with the United States Attorney's Office for the Western District of Virginia and the Office of the Special Inspector General for the Troubled Asset Relief Program (collectively, the “Western District”) in their investigation of STM 's administration of HAMP . More specifically, the Western District's investigation focuses on whether, during 2009 and 2010, STM harmed borrowers and violated civil or criminal laws by failing to properly process applications for modifications of certain mortgages owned by the GSE s by devoting insufficient resources to its loss mitigation function and making misrepresentations to borrowers about timelines and other features associated with the HAMP modification process. STM believes that it has substantial defenses to the asserted allegations. While no determinations have been made, the Western District and STM are engaged in dialogue about potential resolution of the matter, and the Western District has indicated that they may pursue some form of action to impose substantial penalties on STM. Settlement of the matter will depend on the parties reaching mutual agreement on the terms of resolution, and no assurances can be given at this time that an acceptable settlement agreement will be reached.

Residential Funding Company, LLC v. SunTrust Mortgage, Inc.
STM has been named as a defendant in a complaint filed December 17, 2013 in the Southern District of New York by Residential Funding Company, LLC. ("RFC"), a Chapter 11 debtor-affiliate of GMAC Mortgage, LLC., alleging breaches of representations and warranties made in connection with loan sales and seeking indemnification against losses allegedly suffered by RFC as a result of such alleged breaches. The Company filed a motion to dismiss, which is pending.

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SunTrust Mortgage Lender Placed Insurance Class Actions
STM has been named in three putative class actions similar to those that other financial institutions are facing which allege that the Company acted improperly in connection with the practice of force placing homeowners’ insurance in certain instances. Generally, the plaintiffs in these actions allege that STM violated various duties by failing to properly negotiate pricing for force placed insurance and by receiving kickbacks or other improper benefits from the providers of such insurance. The first case, Timothy Smith v. SunTrust Mortgage, Inc. et al. , is pending in the United States District Court for the Central District of California. STM filed a motion to dismiss this case and this motion was granted in part and denied in part. The second case, Carina Hamilton v. SunTrust Mortgage, Inc. et al. , is pending in the U.S. District Court for the Southern District of Florida. The third case, Yaghoub Mahdavieh et al. v. SunTrust Mortgage, Inc. et al. , was filed in the U.S. District Court for the Northern District of Georgia. STM has filed a motion to dismiss and a motion to transfer the case. The Court granted the motion to transfer this case to the Southern District of Florida.

SunTrust Mortgage, Inc. v. United Guaranty Residential Insurance Company of North Carolina
STM filed suit in the Eastern District of Virginia in July 2009 against United Guaranty Residential Insurance Company of North Carolina (“UGRIC”) seeking payment of denied MI claims on second lien mortgages. STM 's claims were in two counts. Count One involved a common reason for denial of claims by UGRIC for a group of loans. Count Two involved a group of loans with individualized reasons for the claim denials asserted by UGRIC. UGRIC counterclaimed for declaratory relief involving interpretation of the insurance policy with respect to certain caps on the amount of claims covered and whether STM was obligated to continue to pay premiums after any caps were met. The Court granted STM 's motion for summary judgment as to liability on Count One and, after a trial on damages, awarded STM $34 million along with $6 million in prejudgment interest on August 19, 2011. The Court stayed Count Two pending final resolution of Count One. On September 13, 2011, the Court awarded an additional $5 million to the Count One judgment for fees on certain issues. On UGRIC's counterclaim, the Court agreed that UGRIC's interpretation was correct regarding STM 's continued obligations to pay premiums in the future after coverage caps are met. However, on August 19, 2011, the Court found for STM on its affirmative defense that UGRIC can no longer enforce the contract due to its prior breaches and, consequently, denied UGRIC's request for a declaration that it was entitled to continue to collect premiums after caps are met.
On February 1, 2013, the Fourth Circuit Court of Appeals (i) upheld the judgment to STM of $45 million ( $34 million in claims, $6 million in interest, and $5 million in additional fees); and (ii) vacated the ruling in STM 's favor regarding the defense STM asserted to UGRIC's claim that STM owes continued premium after the caps are reached. On February 15, 2013, UGRIC filed a motion asking the Fourth Circuit Court of Appeals to re-hear its appeal. This request was denied on March 4, 2013. Upon return of the case, on March 13, 2014, the District Court denied UGRIC's counterclaim for a declaration that SunTrust continued to owe future premiums on the underlying insurance policy. UGRIC has filed an appeal of this decision in the Fourth Circuit Court of Appeals.

SunTrust Mortgage Reinsurance Class Actions
STM and Twin Rivers Insurance Company ("Twin Rivers") have been named as defendants in two putative class actions alleging that the companies entered into illegal “captive reinsurance” arrangements with private mortgage insurers. More specifically, plaintiffs allege that SunTrust ’s selection of private mortgage insurers who agree to reinsure loans referred to them by SunTrust with Twin Rivers results in illegal “kickbacks” in the form of the insurance premiums paid to Twin Rivers. Plaintiffs contend that this arrangement violates the Real Estate Settlement Procedures Act (“RESPA”) and results in unjust enrichment to the detriment of borrowers. The first of these cases, Thurmond, Christopher, et al. v. SunTrust Banks, Inc. et al. , was filed in February 2011 in the U.S. District Court for the Eastern District of Pennsylvania. This case was stayed by the Court pending the outcome of Edwards v. First American Financial Corporation , a captive reinsurance case that was pending before the U.S. Supreme Court at the time. The second of these cases, Acosta, Lemuel & Maria Ventrella et al. v. SunTrust Bank, SunTrust Mortgage, Inc., et al., was filed in the U.S. District Court for the Central District of California in December 2011. This case was stayed pending a decision in the Edwards case also. In June 2012, the U.S. Supreme Court withdrew its grant of certiorari in Edwards and, as a result, the stays in these cases were lifted. The plaintiffs in Acosta voluntarily dismissed this case. A motion to dismiss is pending in the Thurmond case.

NOTE 15 - BUSINESS SEGMENT REPORTING

The Company has three segments used to measure business activity: Consumer Banking and Private Wealth Management, Wholesale Banking, and Mortgage Banking, with the remainder in Corporate Other. The business segments are determined based on the products and services provided or the type of client served, and they reflect the manner in which financial information is evaluated by management. During the second quarter of 2013, branch-managed business banking clients were transferred from Wholesale Banking to Consumer Banking and Private Wealth Management, and all periods presented in the tables below reflect

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Notes to Consolidated Financial Statements (Unaudited), continued

this transfer. The following is a description of the segments and their composition, which reflects the transfer of branch-managed business banking clients.

The Consumer Banking and Private Wealth Management segment is made up of two primary businesses: Consumer Banking and Private Wealth Management.

•	Consumer Banking provides services to consumers and branch-managed small business clients through an extensive network of traditional and in-store branches, ATM s, the internet ( www.suntrust.com ), mobile banking, and telephone (1-800-SUNTRUST). Financial products and services offered to consumers and small business clients include deposits, home equity lines and loans, credit lines, indirect auto, student lending, bank card, other lending products, and various fee-based services. Consumer Banking also serves as an entry point for clients and provides services for other lines of business.	

•	Private Wealth Management provides a full array of wealth management products and professional services to both individual and institutional clients including loans, deposits, brokerage, professional investment management, and trust services to clients seeking active management of their financial resources. Institutional clients are served by the IIS business. Discount/online and full service brokerage products are offered to individual clients through STIS . Private Wealth Management also includes GenSpring , which provides family office solutions to ultra high net worth individuals and their families. Utilizing teams of multi-disciplinary specialists with expertise in investments, tax, accounting, estate planning, and other wealth management disciplines, GenSpring helps families manage and sustain wealth across multiple generations.	

The Wholesale Banking segment includes the following five businesses:

•	CIB delivers comprehensive capital markets, corporate and investment banking solutions, including advisory, capital raising, and financial risk management, to clients in the Wholesale Banking segment and Private Wealth Management business. Investment Banking and Corporate Banking teams within CIB serve clients across the nation, offering a full suite of traditional banking and investment banking products and services to companies with annual revenues typically greater than $100 million. Investment Banking serves select industry segments including consumer and retail, energy, financial services, healthcare, industrials, media and communications, real estate, and technology. Corporate Banking serves clients across diversified industry sectors based on size, complexity, and frequency of capital markets issuance. Also managed within CIB are the Equipment Finance Group, which provides lease financing solutions (through SunTrust Equipment Finance & Leasing), and Premium Assignment Corporation, which create corporate insurance premium financing solutions.	

•	Commercial & Business Banking offers an array of traditional banking products and investment banking services as needed by Commercial clients with annual revenues generally from $1 million to $150 million as well as the dealer services (financing dealer floor plan inventories) and not-for-profit and government sectors.	

•	Commercial Real Estate provides a full range of financial solutions for commercial real estate developers, owners and investors including construction, mini-perm, and permanent real estate financing as well as tailored financing and equity investment solutions via STRH primarily through the REIT group focused on Real Estate Investment Trusts. The Institutional Real Estate team targets relationships with institutional advisors, private funds, sovereign wealth funds, and insurance companies and the Regional team focuses on real estate owners and developers through a regional delivery structure. Commercial Real Estate also offers tailored financing and equity investment solutions for community development and affordable housing owners/developers projects through SunTrust Community Capital with special expertise in Low Income Housing Tax Credits and New Market Tax Credits.	

•	RidgeWorth , an SEC registered investment advisor, serves as investment manager for the RidgeWorth Funds as well as individual clients. RidgeWorth is also a holding company with ownership in other institutional asset management boutiques offering a wide array of equity and fixed income capabilities. These boutiques include Ceredex Value Advisors, Certium Asset Management, Seix Investment Advisors, Silvant Capital Management, StableRiver Capital Management, and Zevenbergen Capital Investments. On December 11, 2013, the Company announced that it had reached a definitive agreement to sell RidgeWorth to an investor group led by a private equity fund managed by Lightyear Capital LLC. The sale is expected to close during the second quarter of 2014. The sale is subject to various customary closing conditions including consents of certain RidgeWorth investment advisory clients. RidgeWorth results are included in the Wholesale Banking Segment and will continue to be reported as part of Wholesale Banking until the sale closes.	

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•	Treasury & Payment Solutions provides all SunTrust business clients with services required to manage their payments and receipts combined with the ability to manage and optimize their deposits across all aspects of their business. Treasury & Payment Solutions operates all electronic and paper payment types, including card, wire transfer, ACH , check, and cash, plus provides clients the means to manage their accounts electronically online both domestically and internationally.	

Mortgage Banking offers residential mortgage products nationally through its retail and correspondent channels, as well as via the internet ( www.suntrust.com ) and by telephone (1-800-SUNTRUST). These products are either sold in the secondary market, primarily with servicing rights retained, or held in the Company ’s loan portfolio. Mortgage Banking services loans for itself and for other investors and includes ValuTree Real Estate Services, LLC, a tax service subsidiary.

Corporate Other includes management of the Company ’s investment securities portfolio, long-term debt, end user derivative instruments, short-term liquidity and funding activities, balance sheet risk management, and most real estate assets. Additionally, it includes Enterprise Information Services, which is the primary information technology and operations group; Corporate Real Estate, Marketing, SunTrust Online, Human Resources, Finance, Corporate Risk Management, Legal and Compliance, Communications, Procurement, and Executive Management.
Because the business segment results are presented based on management accounting practices, the transition to the consolidated results, which are prepared under U.S. GAAP , creates certain differences which are reflected in Reconciling Items.
For business segment reporting purposes, the basis of presentation in the accompanying discussion includes the following:
		
•	Net interest income – Net interest income is presented on a FTE basis to make tax-exempt assets comparable to other taxable products. The segments have also been matched maturity funds transfer priced, generating credits or charges based on the economic value or cost created by the assets and liabilities of each segment. The mismatch between funds credits and funds charges at the segment level resides in Reconciling Items. The change in the matched maturity funds mismatch is generally attributable to corporate balance sheet management strategies.	
		
•	Provision for credit losses – Represents net charge-offs by segment combined with an allocation to the segments of the provision attributable to each segment's quarterly change in the allowance for loan and lease losses and unfunded commitment reserve balances.	
		
•	Provision/(benefit) for income taxes – Calculated using a blended income tax rate for each segment. This calculation includes the impact of various income adjustments, such as the reversal of the FTE gross up on tax-exempt assets, tax adjustments, and credits that are unique to each segment. The difference between the calculated provision/(benefit) for income taxes at the segment level and the consolidated provision/(benefit) for income taxes is reported in Reconciling Items.	
The segment’s financial performance is comprised of direct financial results, as well as various allocations that for internal management reporting purposes provide an enhanced view of analyzing the segment’s financial performance. The internal allocations include the following:
		
•	Operational Costs – Expenses are charged to the segments based on various statistical volumes multiplied by activity based cost rates. As a result of the activity based costing process, planned residual expenses are also allocated to the segments. The recoveries for the majority of these costs are in Corporate Other.	
		
•	Support and Overhead Costs – Expenses not directly attributable to a specific segment are allocated based on various drivers (e.g., number of full-time equivalent employees and volume of loans and deposits). The recoveries for these allocations are in Corporate Other.	
		
•	Sales and Referral Credits – Segments may compensate another segment for referring or selling certain products. The majority of the revenue resides in the segment where the product is ultimately managed.	
The application and development of management reporting methodologies is a dynamic process and is subject to periodic enhancements. The implementation of these enhancements to the internal management reporting methodology may materially affect the results disclosed for each segment with no impact on consolidated results. Whenever significant changes to management reporting methodologies take place, the impact of these changes is quantified and prior period information is reclassified wherever practicable. Prior year results have been restated to reflect the new provision for credit losses methodology.

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 	Three Months Ended March 31, 2014	
(Dollars in millions)	Consumer
Banking and
Private Wealth
Management	 	Wholesale Banking	 	Mortgage Banking	 	Corporate Other	 	Reconciling
Items	 	Consolidated	
Balance Sheets:	 	 	 	 	 	 	 	 	 	 	 	
Average total assets		$46,943		 		$70,467		 		$31,550		 		$25,192		 		$2,819		 		$176,971		
Average total liabilities	85,374		 	49,091		 	2,435		 	18,400		 	(56	)	 	155,244		
Average total equity	—		 	—		 	—		 	—		 	21,727		 	21,727		
 	 	 	 	 	 	 	 	 	 	 	 	
Statements of Income:	 	 	 	 	 	 	 	 	 	 	 	
Net interest income		$641		 		$403		 		$134		 		$74		 		($48	)	 		$1,204		
FTE adjustment	—		 	34		 	—		 	1		 	—		 	35		
Net interest income - FTE 1	641		 	437		 	134		 	75		 	(48	)	 	1,239		
Provision for credit losses 2	53		 	23		 	26		 	—		 	—		 	102		
Net interest income after provision for credit losses	588		 	414		 	108		 	75		 	(48	)	 	1,137		
Total noninterest income	361		 	322		 	100		 	12		 	(4	)	 	791		
Total noninterest expense	709		 	455		 	187		 	10		 	(4	)	 	1,357		
Income before provision/(benefit) for income taxes	240		 	281		 	21		 	77		 	(48	)	 	571		
Provision/(benefit) for income taxes 3	88		 	91		 	6		 	(1	)	 	(24	)	 	160		
Net income including income attributable to noncontrolling interest	152		 	190		 	15		 	78		 	(24	)	 	411		
Net income attributable to noncontrolling interest	—		 	1		 	—		 	5		 	—		 	6		
Net income		$152		 		$189		 		$15		 		$73		 		($24	)	 		$405		

	
																								
 	Three Months Ended March 31, 2013	
(Dollars in millions)	Consumer
Banking and
Private Wealth
Management	 	Wholesale Banking	 	Mortgage Banking	 	Corporate Other	 	Reconciling
Items	 	Consolidated	
Balance Sheets:	 	 	 	 	 	 	 	 	 	 	 	
Average total assets		$45,376		 		$65,407		 		$33,185		 		$26,272		 		$1,568		 		$171,808		
Average total liabilities	85,786		 	46,806		 	4,337		 	13,890		 	(128	)	 	150,691		
Average total equity	—		 	—		 	—		 	—		 	21,117		 	21,117		
 	 	 	 	 	 	 	 	 	 	 	 	
Statements of Income/(loss):	 	 	 	 	 	 	 	 	 	 	 	
Net interest income		$649		 		$389		 		$127		 		$85		 		($29	)	 		$1,221		
FTE adjustment	—		 	29		 	—		 	1		 	—		 	30		
Net interest income - FTE 1	649		 	418		 	127		 	86		 	(29	)	 	1,251		
Provision for credit losses 2	92		 	56		 	64		 	(1	)	 	1		 	212		
Net interest income after provision for credit losses	557		 	362		 	63		 	87		 	(30	)	 	1,039		
Total noninterest income	357		 	306		 	198		 	4		 	(2	)	 	863		
Total noninterest expense	704		 	380		 	269		 	1		 	(1	)	 	1,353		
Income/(loss) before provision/(benefit) for income taxes	210		 	288		 	(8	)	 	90		 	(31	)	 	549		
Provision/(benefit) for income taxes 3	77		 	93		 	(4	)	 	28		 	(3	)	 	191		
Net income/(loss) including income attributable to noncontrolling interest	133		 	195		 	(4	)	 	62		 	(28	)	 	358		
Net income attributable to noncontrolling interest	—		 	4		 	—		 	2		 	—		 	6		
Net income/(loss)		$133		 		$191		 		($4	)	 		$60		 		($28	)	 		$352		
 	 	 	 	 	 	 	 	 	 	 	 	
1 Presented on a matched maturity funds transfer price basis for the segments.
2 Provision for credit losses represents net charge-offs by segment combined with an allocation to the segments of the provision attributable to quarterly changes in the allowance for loan and lease losses and unfunded commitment reserve balances.
3 Includes regular income tax provision/(benefit) and taxable-equivalent income adjustment reversal.

												

	

	

	

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Notes to Consolidated Financial Statements (Unaudited), continued

NOTE 16 - ACCUMULATED OTHER COMPREHENSIVE (LOSS)/INCOME
AOCI was calculated as follows:

																								
 	Three Months Ended March 31	
 	2014	 	2013	
(Dollars in millions)	Pre-tax
Amount	 	Income Tax
(Expense)/
Benefit	 	After-tax
Amount	 	Pre-tax Amount	 	Income Tax (Expense)/Benefit	 	After-tax Amount	
AOCI, beginning balance		($442	)	 		$153		 		($289	)	 		$506		 		($197	)	 		$309		
Unrealized gains/(losses) on AFS securities:	 	 	 	 	 	 	 	 	 	 	 	
Unrealized net gains/(losses)	170		 	(63	)	 	107		 	(113	)	 	41		 	(72	)	
Less: Reclassification adjustment for realized net losses/(gains)	1		 	—		 	1		 	(2	)	 	1		 	(1	)	
Unrealized gains on cash flow hedges:	 	 	 	 	 	 	 	 	 	 	 	
Unrealized net gains	23		 	(9	)	 	14		 	1		 	(1	)	 	—		
Less: Reclassification adjustment for realized net gains	(102	)	 	38		 	(64	)	 	(114	)	 	43		 	(71	)	
Change related to employee benefit plans	49		 	(18	)	 	31		 	32		 	(12	)	 	20		
AOCI, ending balance		($301	)	 		$101		 		($200	)	 		$310		 		($125	)	 		$185		

The reclassification from AOCI consisted of the following:

												

	
											
(Dollars in millions)	 	Three Months Ended March 31	 	Affected line item in the Consolidated Statements of Income	
Details about AOCI components	 	2014	 	2013	 		
Realized losses/(gains) on AFS securities:	 	 	 	 	 	 	
 	 		$1		 		($2	)	 	Net securities (losses)/gains	
 	 	—		 	1		 	Provision for income taxes	
 	 		$1		 		($1	)	 		
Gains on cash flow hedges:	 	 	 	 	 	 	
	 		($102	)	 		($114	)	 	Interest and fees on loans	
 	 	38		 	43		 	Provision for income taxes	
 	 		($64	)	 		($71	)	 		
Change related to employee benefit plans:	 	 	 	 	 	 	
Amortization of actuarial losses	 		$3		 		$6		 	Employee benefits	
 	 	46		 	26		 	Other assets/other liabilities 1	
 	 	49		 	32		 		
 	 	(18	)	 	(12	)	 	Provision for income taxes	
 	 		$31		 		$20		 		
1 This AOCI component is recognized as an adjustment to the funded status of employee benefit plans in the Company 's Consolidated Balance Sheets. (For additional information, see Note 10 , "Employee Benefit Plans" to the Consolidated Financial Statements in the Company 's 2013 Annual Report on Form 10-K).

													

	

	

	

	

	

	

	

	

	

	

	

	

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Item 2.	MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS	

Important Cautionary Statement About Forward-Looking Statements

This report contains forward-looking statements. Statements regarding: (1) efficiency goals; (2) future improvements to asset quality and the contribution of such improvement to net income; (3) future levels of net interest margin, net interest income, swap income, asset sensitivity, mortgage production volume and mortgage production related income, credit-related costs, other real estate expense, gains on sale of other real estate, NPLs, net charge-offs, the liability for UTBs; the level of future re-defaults of modified loans; the size and composition of the investment portfolio; (4) the impacts of future loan growth; (5) the expected contributions of purchase activity and refinance activity to mortgage production related income; (6) future rate of branch reductions; (7) future drivers of improvements to early stage delinquencies; (8) future impacts to Tier 1, Tier 2 and Total Capital as a result of regulatory impacts to the capital treatment of certain of our trust preferred securities; (9) the future impact on us of the Federal Reserve’s LCR requirement; (10) our expectation that we will reach a final agreement in connection with the Mortgage Servicing Settlement, and our related assumptions about the number and type of restructuring methods for consumer clients; and (11) the Company’s expectation that will complete the implementation of the new Internal Control - Integrated Framework , issued in May 2013 by the Committee of Sponsoring Organizations of the Treadway Commission prior to the compliance deadline of December 2014; are forward looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could"; such statements are based upon the current beliefs and expectations of management and on information currently available to management. Such statements speak as of the date hereof, and we do not assume any obligation to update the statements made herein or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events.

Forward-looking statements are subject to significant risks and uncertainties. Investors are cautioned against placing undue reliance on such statements. Actual results may differ materially from those set forth in the forward-looking statements. Factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in Part I, " Item 1A. Risk Factors " in our 2013 Annual Report on Form 10-K and include risks discussed in this MD&A and in other periodic reports that we file with the SEC. Additional factors include: as one of the largest lenders in the Southeast and Mid-Atlantic U.S. and a provider of financial products and services to consumers and businesses across the U.S., our financial results have been, and may continue to be, materially affected by general economic conditions, particularly unemployment levels and home prices in the U.S., and a deterioration of economic conditions or of the financial markets may materially adversely affect our lending and other businesses and our financial results and condition; legislation and regulation, including the Dodd-Frank Act, as well as future legislation and/or regulation, could require us to change certain of our business practices, reduce our revenue, impose additional costs on us, or otherwise adversely affect our business operations and/or competitive position; we are subject to capital adequacy and liquidity guidelines and, if we fail to meet these guidelines, our financial condition would be adversely affected; loss of customer deposits and market illiquidity could increase our funding costs; we rely on the mortgage secondary market and GSEs for some of our liquidity; our framework for managing risks may not be effective in mitigating risk and loss to us; we are subject to credit risk; our ALLL may not be adequate to cover our eventual losses; we may have more credit risk and higher credit losses to the extent that our loans are concentrated by loan type, industry segment, borrower type, or location of the borrower or collateral; we will realize future losses if the proceeds we receive upon liquidation of NPAs are less than the carrying value of such assets; a downgrade in the U.S. government's sovereign credit rating, or in the credit ratings of instruments issued, insured or guaranteed by related institutions, agencies or instrumentalities, could result in risks to us and general economic conditions that we are not able to predict; weakness in the real estate market, including the secondary residential mortgage loan markets, has adversely affected us and may continue to adversely affect us; we are subject to certain risks related to originating and selling mortgages, and may be required to repurchase mortgage loans or indemnify mortgage loan purchasers as a result of breaches of representations and warranties, borrower fraud, or certain breaches of our servicing agreements, and this could harm our liquidity, results of operations, and financial condition; we face certain risks as a servicer of loans, and may be terminated as a servicer or master servicer, be required to repurchase a mortgage loan or reimburse investors for credit losses on a mortgage loan, or incur costs, liabilities, fines and other sanctions if we fail to satisfy our servicing obligations, including our obligations with respect to mortgage loan foreclosure actions; financial difficulties or credit downgrades of mortgage and bond insurers may adversely affect our servicing and investment portfolios; we are subject to risks related to delays in the foreclosure process; we face risks related to recent mortgage settlements; we may continue to suffer increased losses in our loan portfolio despite enhancement of our underwriting policies and practices; our mortgage production and servicing revenue can be volatile; changes in market interest rates or capital markets could adversely affect our revenue and expense, the value of assets and obligations, and the availability and cost of capital and liquidity; changes in interest rates could also reduce the value of our MSRs and mortgages held for sale, reducing our earnings; the fiscal and monetary policies of the federal government and its agencies could have a material adverse

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effect on our earnings; clients could pursue alternatives to bank deposits, causing us to lose a relatively inexpensive source of funding; consumers may decide not to use banks to complete their financial transactions, which could affect net income; we have businesses other than banking which subject us to a variety of risks; hurricanes and other disasters may adversely affect loan portfolios and operations and increase the cost of doing business; negative public opinion could damage our reputation and adversely impact business and revenues; we rely on other companies to provide key components of our business infrastructure; a failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors and other service providers, including as a result of cyber attacks, could disrupt our businesses, result in the disclosure or misuse of confidential or proprietary information, damage our reputation, increase our costs and cause losses; the soundness of other financial institutions could adversely affect us; we depend on the accuracy and completeness of information about clients and counterparties; competition in the financial services industry is intense and could result in losing business or margin declines; maintaining or increasing market share depends on market acceptance and regulatory approval of new products and services; we might not pay dividends on our common stock; our ability to receive dividends from our subsidiaries could affect our liquidity and ability to pay dividends; disruptions in our ability to access global capital markets may adversely affect our capital resources and liquidity; any reduction in our credit rating could increase the cost of our funding from the capital markets; we have in the past and may in the future pursue acquisitions, which could affect costs and from which we may not be able to realize anticipated benefits; we are subject to certain litigation, and our expenses related to this litigation may adversely affect our results; we may incur fines, penalties and other negative consequences from regulatory violations, possibly even inadvertent or unintentional violations; we depend on the expertise of key personnel, and if these individuals leave or change their roles without effective replacements, operations may suffer; we may not be able to hire or retain additional qualified personnel and recruiting and compensation costs may increase as a result of turnover, both of which may increase costs and reduce profitability and may adversely impact our ability to implement our business strategies; our accounting policies and processes are critical to how we report our financial condition and results of operations, and require management to make estimates about matters that are uncertain; changes in our accounting policies or in accounting standards could materially affect how we report our financial results and condition; our stock price can be volatile; our disclosure controls and procedures may not prevent or detect all errors or acts of fraud; our financial instruments carried at fair value expose us to certain market risks; our revenues derived from our investment securities may be volatile and subject to a variety of risks; and we may enter into transactions with off-balance sheet affiliates or our subsidiaries.

INTRODUCTION
We are a leading provider of financial services, particularly in the Southeastern and Mid-Atlantic U.S. , and our headquarters is located in Atlanta, Georgia. Our principal banking subsidiary, SunTrust Bank, offers a full line of financial services for consumers and businesses both through its branches located primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia, and the District of Columbia, and through other national delivery channels. We operate three business segments: Consumer Banking and Private Wealth Management, Wholesale Banking, and Mortgage Banking, with the remainder in Corporate Oth er. Within each of our businesses, we have growth strategies both within our Southeastern and Mid-Atlantic footprint and targeted national markets. See Note 15 , "Business Segment Reporting," to the Consolidated Financial Statements in this Form 10-Q for a description of our business segments. In addition to deposit, credit, mortgage banking, and trust and investment services offered by the Bank , our other subsidiaries provide asset management, securities brokerage, and capital market services.
This MD&A is intended to assist readers in their analysis of the accompanying Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the Consolidated Financial Statements, Notes to the Consolidated Financial Statements, and other information contained in this document and our 2013 Annual Report on Form 10-K. When we refer to “ SunTrust ,” “the Company,” “we,” “our,” and “us” in this narrative, we mean SunTrust Banks, Inc. and subsidiaries (consolidated). In the MD&A , net interest income, net interest margin, total revenue, and efficiency ratios are presented on an FTE basis. The FTE basis adjusts for the tax-favored status of net interest income from certain loans and investments. We believe this measure to be the preferred industry measurement of net interest income and it enhances comparability of net interest income arising from taxable and tax-exempt sources. Additionally, we present certain non- U.S. GAAP metrics to assist investors in understanding management’s view of particular financial measures, as well as to align presentation of these financial measures with peers in the industry who may also provide a similar presentation. Reconcilements for all non- U.S. GAAP measures are provided in Table 1 .

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EXECUTIVE OVERVIEW
Economic and regulatory
Gradual improvement in economic activity and labor market conditions continued during the first quarter of 2014, as consumer confidence moderately increased from year end, stock markets remained near year end highs, housing markets continued to improve, and the unemployment rate gradually declined. Consumer confidence rose in January and remained high during the quarter, due in part to the Federal Reserve's continued accommodative monetary policy, including low short-term borrowing rate targets, that was affirmed by the new leadership at the Federal Reserve. The unemployment rate was slightly below 7% at March 31, 2014, a modest improvement from the 7% reported at year end. The housing market that strengthened in 2013 was stable during the first quarter as home prices continued to appreciate and new home sales and housing starts remained at the improved levels seen in 2013. However, the rise in mortgage interest rates that began in the second quarter of 2013 resulted in the continued decline in refinancing activity. Overall, the macroeconomic environment remained unsettled during the quarter and the pace of the economic recovery remains slow and uneven.
The Federal Reserve continues to maintain a highly accommodative monetary policy and indicated that this policy would remain in effect for a considerable time after its asset purchase program ends and the economic recovery strengthens. The Federal Reserve indicated that it would again modestly reduce its pace of Treasury and agency MBS purchases beginning in April 2014 in light of cumulative progress in unemployment and labor market conditions. The Federal Reserve also indicated that a further reduction of its asset purchases was likely with continued improving labor market and economic indicators, but that its asset purchases are not on a preset course and the decision to moderate purchases further will be contingent on its outlook for the labor market and inflation as well as the potential effects of further moderating purchases. The Federal Reserve indicated that, in its view, its sizable and still increasing holdings of longer-term government securities should maintain downward pressure on longer-term interest rates, support mortgage markets, and foster more accommodative financial conditions. The Federal Reserve outlook continues to include economic growth that will strengthen from current levels with appropriate policy accommodation, a gradual decline in unemployment, and the expectation of gradually increasing longer-term inflation.
Capital
During the first quarter of 2014, we announced capital plans upon completion of the Federal Reserve 's review of and non-objection to our capital plan in conjunction with the 2014 CCAR . Our capital plans include repurchase of common stock, an increase in the common stock dividend, and maintaining the current level of preferred stock dividends. Specifically, the Board has approved the repurchase of up to $450 million of our outstanding common stock between the second quarter of 2014 and the first quarter of 2015, as well as a common stock dividend in the second quarter of $0.20 per common share, which reflects an increase from the current $0.10 per common share. During the first quarter of 2014, we repurchased $50 million of our outstanding common stock, which completed our authorized share repurchases in conjunction with the 2013 capital plan.

At March 31, 2014 our capital ratios were well above the requirements to be considered “well capitalized” according to current and expected future regulatory standards. Our Tier 1 common equity ratio was 9.90% at March 31, 2014 , compared to 9.82% at December 31, 2013 . The increase in the ratio compared to year end was primarily due to an increase in common equity driven by net income during the quarter, partially offset by an increase in RWA as a result of loan growth and an increase in unused lending commitments. Our Tier 1 capital and total capital ratios were 10.88% and 12.81% , respectively, at March 31, 2014 compared to 10.81% and 12.81% , respectively, at December 31, 2013 . See additional discussion of our capital in the “Capital Resources” section of this MD&A .
The Federal Reserve published final rules on October 11, 2013 related to capital adequacy requirements to implement the BCBS 's Basel III framework for financial institutions in the U.S. The final rules become effective for us on January 1, 2015. Based on our current and ongoing analysis of the final rules, we estimate our current Basel III CET 1 ratio, on a fully phased-in basis, to be approximately 9.7% , which would be in compliance with the capital requirements. See the "Reconcilement of Non- U.S. GAAP Measures" section in this MD&A for a reconciliation of the current Basel I ratio to the estimated Basel III ratio. See additional discussion of Basel III in the "Capital Resources" section of this MD&A .

Financial performance
Disciplined expense management, credit quality improvement, and loan growth drove improvement in our earnings during the first quarter of 2014 compared to the first quarter of 2013. Net income available to common shareholders during the first quarter of 2014 was $393 million , or $0.73 per average diluted common share, compared to $340 million , or $0.63 per average diluted common share during the prior year quarter. Total revenue declined moderately, driven by a decline in mortgage production income due to lower refinance activity; however, offsetting the decline was a 52% decline in provision for credit losses, as well as reductions in credit-related costs and the provision for income taxes.

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Total revenue declined compared to the first quarter of 2013 as a result of declines in both net interest income and noninterest income. Net interest income decreased 1% compared to the first quarter of 2013, primarily due to the continued low interest rate environment, resulting in a decline in net interest margin of 14 basis points. The impact of lower rates earned on average earning assets was partially offset by higher average earning assets and lower rates paid on average interest-bearing liabilities. Noninterest income decreased 8% compared to the same period in 2013 primarily due to lower mortgage production income, partially offset by higher investment banking, wealth management, and mortgage servicing related income.
Our asset quality metrics continued to improve during the first quarter of 2014 , as NPL s, NPA s, and net charge-offs all declined to their lowest levels in over seven years. Total NPL s declined 5% compared to December 31, 2013 , driven by reduced inflows into nonaccrual and continuing resolution of problem loans. Reductions in NPL s continue to be driven by declines in C&I and residential loans. OREO is at the lowest level since 2006, declining 11% compared to year end, to $151 million at March 31, 2014 , primarily driven by decreased inflows and sales of existing properties. Early stage delinquencies, a leading indicator of asset quality, particularly for consumer loans, declined during the first quarter, both in total and when excluding government-guaranteed loan delinquencies. The improvement in these credit metrics was the result of positive trends in our loan portfolios due to lower delinquencies and loss severities, and higher prices upon disposition of foreclosed assets.
At March 31, 2014 , the ALLL was 1.58% of total loans, a decline of 2 basis points compared to December 31, 2013 . The provision for loan losses decreased 48% and net charge-offs decreased 51% during the first quarter of 2014 compared to the first quarter of 2013 , both as a result of improved credit quality. Annualized net charge-offs to total average loans was 0.35% during the first quarter of 2014 compared to 0.76% during the first quarter of 2013, a decline of 41 basis points driven by improved asset quality that resulted in a decline in charge-offs within each segment. Going forward, we expect continued, but moderating, improvements in asset quality primarily driven by residential loans. However, as we have experienced in the past two quarters, positive loan growth may offset the effects of future asset quality improvements and may impact the amount of our loan loss provision. See additional discussion of credit and asset quality in the “Loans,” “Allowance for Credit Losses,” and “Nonperforming Assets,” sections of this MD&A .
Average loans increased 2% during the first quarter of 2014 compared to the fourth quarter of 2013. Growth was broad-based across most loan categories, though it was principally driven by increases of 11% and 4% in our CRE and C&I portfolios, respectively. The increase in average loans was driven by our corporate banking expansion initiatives, our commercial auto dealer group, a portfolio acquisition in our CRE portfolio, growth across most of the CIB portfolio, and growth in institutional lending. Compared to the first quarter of 2013, average loans increased 6% with broad-based growth across most loan portfolios, most notably in our CRE , C&I , and nonguaranteed residential mortgage portfolios, which increased 37% , 8% , and 7%, respectively. Growth from our Lightstream consumer online business also contributed to the increase in average loans. Overall, loan growth was solid this quarter as we continue to execute across targeted growth initiatives and as economic indicators continue to improve.
Average consumer and commercial deposits increased 1% during the first quarter as continued growth in lower-cost deposits was partially offset by declines in higher cost time deposits. Specifically, average lower-cost account balances increased $1.3 billion , or 1% , and was primarily a result of an increase in interest-bearing transaction and savings account deposits, while average time deposits declined $399 million , or 3% , during the first quarter of 2014 compared to the fourth quarter of 2013 . Compared to the first quarter of 2013, average consumer and commercial deposits increased 1% , as a result of the continued growth in lower cost deposits and decline in higher cost deposits. The shift in consumer and commercial deposit mix resulted in a 6 basis point reduction in interest-bearing deposit costs during the first quarter of 2014 compared to the first quarter of 2013. See additional discussion in the "Net Interest Income/Margin" section of this MD&A .
Total revenue, on an FTE basis, declined 4% during the first quarter of 2014 compared to the first quarter of 2013 . The decrease was driven by a decline in mortgage production income due to lower refinance activity, as well as lower net interest income. The decrease in net interest income of 1% , on an FTE basis, was primarily attributable to lower loan yields and reduced commercial loan swap-related income, partially offset by increased securities AFS yields, average performing loan growth of 7%, and lower deposit costs. Our net interest margin was 3.19% during the first quarter of 2014, a decrease of 14 basis points, compared to 3.33% during the first quarter of 2013 . The decline in net interest margin was due to the same factors as noted in the decline in net interest income. Noninterest income decreased 8% compared to the first quarter of 2013 , driven by a reduction in mortgage production income due to a 65% decline in production volume and a decline in gain on sale margins. Partially offsetting the decrease was higher mortgage servicing, investment banking, and wealth management related income. Looking forward, we expect the net interest margin to decline further throughout 2014, but we expect the decline in full year 2014 net interest margin compared to 2013 to be less than the decline in 2013 compared to 2012. See additional discussion related to revenue, net interest income and margin, and noninterest income in the "Net Interest Income/Margin" and "Noninterest Income" sections of this MD&A .
Noninterest expense was stable during the quarter compared to the first quarter of 2013 , and included higher employee compensation and benefits expense, as well as a $36 million charge related to the impairment of certain legacy affordable housing assets based

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on strategic decisions to sell those assets. Offsetting these increases were declines in most expense categories due to a continued focus on expense management and reductions in credit-related costs driven by lower expenses associated with legacy mortgage matters, alongside continued improvements in the overall asset quality of our loan portfolio. Our tangible efficiency ratio for the quarter increased to 66.7% compared to 63.7% in the first quarter of 2013. The increase is due to the decline in total revenue, namely mortgage production income, and the $36 million affordable housing impairment recognized in the current quarter. We continue to target an adjusted tangible efficiency ratio of less than 64% for the full year of 2014, and our long-term tangible efficiency ratio target continues to be below 60%. The lower provision for income taxes was due primarily to favorable discrete items impacting the current quarter.
Business segments highlights
We have generated solid momentum in our businesses, though some of it is masked by broader industry headwinds including the persistently low rate environment and the rapid decline in home refinance activity. However, our markets are exhibiting favorable macroeconomic trends and housing continues to improve. Furthermore, we are continuing to make targeted investments in our businesses to drive growth as we move beyond the challenging revenue environment.

Net income improved during the first quarter of 2014 in Consumer Banking and Private Wealth Management compared to the first quarter of 2013 . An improvement in credit quality, most notably in our home equity portfolio as a result of a strengthening housing market, drove a 42% decrease in the provision for credit losses. This meaningful reduction in the provision for credit losses offset slightly lower revenue to drive the 14% increase in net income. The decrease in revenue compared to the first quarter of 2013 was driven by declines in service charges and net interest income, largely offset by an approximate 10% increase in wealth management income in part due to our investments to help us meet more of our clients’ wealth and investment needs. Furthermore, our continued focus on our consumer lending platform drove the 17% increase in consumer loan production and helped offset legacy asset runoff. Additionally, we have increased our investment in digital capabilities to meet our clients' needs, which has allowed us to create a more efficient branch network and staffing model. Going forward, we expect continued rationalization, with additional net reductions in our branch network, but at a slower rate than what we accomplished over the past two years, particularly given the importance of a branch in client acquisition and account opening.

Wholesale Banking continued the momentum from 2013 with another strong quarter that included revenue growth and a reduction of provision for credit losses compared to the first quarter of 2013. Further credit quality improvement during the first quarter of 2014, particularly in our CRE portfolio, drove a 59% decrease in the provision for credit losses compared to the first quarter of 2013 . This decrease in the provision for credit losses combined with an increase in revenue helped largely offset higher noninterest expense due to increased personnel expense associated with increased staffing levels, an incentive accrual reversal in the first quarter of 2013, and the aforementioned affordable housing impairment of $36 million. Total revenue was higher for the first quarter of 2014 compared to the first quarter of 2013, due to 5% increases in noninterest income and net interest income. Higher investment banking income, driven by strong growth in our syndications, M&A advisory, and equity businesses, led to the increase in noninterest income, while the increase in net interest income was driven by average loan growth of 12%, partially offset by continuing declines in loan yields. Loan growth was broad-based, led by further growth in commercial real estate and our commercial dealer group, along with our large corporate lending areas, most notably in our energy and financial technology industry lending. Net income was relatively stable compared to the first quarter of 2013; however, pre-tax income in the first quarter of 2014 was impacted by the $36 million affordable housing impairment charge in the current quarter. Overall, our pipelines continue to be healthy, giving us confidence in Wholesale loan growth prospects in 2014. However, competition remains high, which may lead to further pricing pressure for us and the industry. We continue to make investments in the business to better meet the array of our clients’ needs and augment our capabilities. Looking at the remainder of 2014, we are optimistic about the prospects of our Wholesale business, as we continue to better leverage the full platform of our product capabilities for our client base.

In October of 2013, we outlined our intent to reduce core expenses in Mortgage Banking by approximately $50 million a quarter by the second quarter of 2014 and execution of those initiatives helped drive profitability in Mortgage Banking during the first quarter of 2014, resulting in net income of $15 million compared to a net loss of $4 million during the first quarter of 2013. Reductions in noninterest expense and provision for credit losses of 30% and 59% , respectively, compared to the first quarter of 2013 , more than offset lower revenue. Noninterest expense decreased primarily due to the aforementioned core expense reduction initiatives and continued lower credit-related costs, while the lower provision for credit losses was attributable to the ongoing improvement in credit quality of our residential mortgage portfolio. Revenue was lower compared to the first quarter of 2013, as a 6% increase in net interest income was offset by a decline in noninterest income due to a 65% decline in production volume and lower gain on sale margins, partially offset by higher servicing income. Our refinance activity continued to decline in 2014, as expected, driving the lower production volume and production income compared to the first quarter of 2013. We expect further growth in our purchase volume, although it is not expected to offset the decline in refinance activity we experienced over the past

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year. On a near-term basis, we anticipate an increase in production volume as we enter the spring/summer selling season, though inventory levels in our markets are somewhat limited, which could have an impact on volume and margins.

Additional information related to our segments can be found in Note 15 , "Business Segment Reporting," to the Consolidated Financial Statements in this Form 10-Q, and further discussion of segment results for the first quarter of March 31, 2014 and 2013 , can be found in the "Business Segment Results" section of this MD&A .

	
								
SELECTED QUARTERLY FINANCIAL DATA	Table 1		
 	Three Months Ended March 31	
(Dollars in millions, except per share data)	2014	 	2013	
Summary of Operations:	 	 	 	
Interest income		$1,336		 		$1,359		
Interest expense	132		 	138		
Net interest income	1,204		 	1,221		
Provision for credit losses	102		 	212		
Net interest income after provision for credit losses	1,102		 	1,009		
Noninterest income	791		 	863		
Noninterest expense 1	1,357		 	1,353		
Income before provision for income taxes	536		 	519		
Provision for income taxes 1	125		 	161		
Net income attributable to noncontrolling interest	6		 	6		
Net income		$405		 		$352		
Net income available to common shareholders		$393		 		$340		
Net interest income - FTE 2		$1,239		 		$1,251		
Total revenue - FTE 2	2,030		 	2,114		
Total revenue - FTE, excluding net securities losses/(gains)  2	2,031		 	2,112		
Net income per average common share:	 	 	 	
Diluted	0.73		 	0.63		
Basic	0.74		 	0.64		
Dividends paid per average common share	0.10		 	0.05		
Book value per common share	39.44		 	37.89		
Tangible book value per common share 3	27.82		 	26.33		
Selected Average Balances:	 	 	 	
Total assets		$176,971		 		$171,808		
Earning assets	157,343		 	152,471		
Loans	128,525		 	120,882		
Consumer and commercial deposits	128,396		 	127,655		
Brokered time and foreign deposits	2,013		 	2,170		
Total shareholders’ equity	21,727		 	21,117		
Average common shares - diluted (thousands)	536,992		 	539,862		
Average common shares - basic (thousands)	531,162		 	535,680		
Financial Ratios (Annualized):	 	 	 	
ROA	0.93	%	 	0.83	%	
ROE	7.59		 	6.77		
ROTCE 3	10.78		 	9.88		
Net interest margin - FTE 2	3.19		 	3.33		
Efficiency ratio 5	66.83		 	63.97		
Tangible efficiency ratio 6	66.65		 	63.68		
Total average shareholders’ equity to total average assets	12.28		 	12.29		
Tangible equity to tangible assets 7	9.01		 	9.00		
Capital Adequacy	 	 	 	
Tier 1 common equity	9.90	%	 	10.13	%	
Tier 1 capital	10.88		 	11.20		
Total capital	12.81		 	13.45		
Tier 1 leverage	9.57		 	9.26		

	

	

	

 

75

	
								
SELECTED QUARTERLY FINANCIAL DATA, continued	 	 	 	
 	Three Months Ended March 31	
 (Dollars in millions, except per share data)	2014	 	2013	
Reconcilement of Non-U.S. GAAP Measures	 	 	 	
Efficiency ratio 5	66.83	 %	 	63.97	 %	
Impact of excluding amortization of intangible assets	(0.18	)	 	(0.29	)	
Tangible efficiency ratio 6	66.65	 %	 	63.68	 %	
 	 	 	 	
ROE	7.59	 %	 	6.77	 %	
Impact of removing average intangible assets (net of deferred taxes), excluding MSRs,
from average shareholders' equity	3.19		 	3.11		
ROTCE 4	10.78	%	 	9.88	%	
 	 	 	 	
Net interest income		$1,204		 		$1,221		
Taxable-equivalent adjustment	35		 	30		
Net interest income - FTE 2	1,239		 	1,251		
Noninterest income	791		 	863		
Total revenue - FTE 2	2,030		 	2,114		
Securities losses/(gains), net	1		 	(2	)	
Total revenue - FTE excluding securities losses/(gains), net 2		$2,031		 		$2,112		
 	 	 	 	
 	March 31, 2014	 	March 31, 2013	
Total shareholders’ equity		$21,817		 		$21,194		
Goodwill, net of deferred taxes 8	(6,184	)	 	(6,200	)	
Other intangible assets, net of deferred taxes, and MSRs 9	(1,281	)	 	(1,071	)	
MSRs	1,251		 	1,025		
Tangible equity	15,603		 	14,948		
Preferred stock	(725	)	 	(725	)	
Tangible common equity		$14,878		 		$14,223		
 	 	 	 	
Total assets		$179,542		 		$172,435		
Goodwill	(6,377	)	 	(6,369	)	
Other intangible assets including MSRs	(1,282	)	 	(1,076	)	
MSRs	1,251		 	1,025		
Tangible assets		$173,134		 		$166,015		
Tangible equity to tangible assets  7	9.01	 %	 	9.00	 %	
Tangible book value per common share 3		$27.82		 		$26.33		
 	 	 	 	
Total loans		$129,196		 		$120,804		
Government guaranteed loans	(8,828	)	 	(9,205	)	
Loans held at fair value	(299	)	 	(360	)	
Total loans, excluding government guaranteed and fair
value loans		$120,069		 		$111,239		
Allowance to total loans, excluding government
guaranteed and fair value loans 10	1.70	 %	 	1.93	%	

	
									
(Dollars in billions)	 	March 31, 2014	 	December 31, 2013	
Reconciliation of Common Equity Tier 1 Ratio	 	 	 	 	
Tier 1 Common Equity - Basel I	 		$14.9		 		$14.6		
Adjustments from Basel I to Basel III 11	 	—		 	—		
CET 1 - Basel III 12	 	14.9		 	14.6		
 	 	 	 	 	
RWA - Basel I	 		$150.4		 		$148.7		
Adjustments from Basel I to Basel III 13	 	3.0		 	3.9		
RWA - Basel III 12	 	153.4		 	152.6		
Resulting regulatory capital ratios:	 	 	 	 	
Basel I - Tier 1 common equity ratio	 	9.9	%	 	9.8	%	
Basel III -    CET 1 ratio 12	 	9.7		 	9.6		
1 Amortization expense related to qualified affordable housing investment costs is recognized in provision for income taxes for each of the periods presented as allowed by a recently adopted accounting standard. Prior to the first quarter of 2014, these amounts were recognized in other noninterest expense.
2 We present net interest income, net interest margin, and total revenue on an FTE basis and total revenue - FTE excluding net securities losses/(gains). Total Revenue is calculated as net interest income - FTE plus noninterest income. Net interest income - FTE adjusts for the tax-favored status of net interest income from certain loans and investments. We

76

believe this measure to be the preferred industry measurement of net interest income and it enhances comparability of net interest income arising from taxable and tax-exempt sources. We also believe that revenue without net securities losses/(gains) is more indicative of our performance because it isolates income that is primarily client relationship and client transaction driven and is more indicative of normalized operations.
3 We present a tangible book value per common share that excludes the after-tax impact of purchase accounting intangible assets and also excludes preferred stock from tangible equity. We believe this measure is useful to investors because, by removing the effect of intangible assets that result from merger and acquisition activity as well as preferred stock (the level of which may vary from company to company), it allows investors to more easily compare our common stock book value to other companies in the industry.
4 We present ROTCE to exclude intangible assets (net of deferred taxes), except for MSR s, from average common shareholders' equity. We believe this measure is useful to investors because, by removing the effect of intangible assets, except for MSR s, (the level of which may vary from company to company), it allows investors to more easily compare our ROE to other companies in the industry who present a similar measure. We also believe that removing intangible assets (net of deferred taxes), except for MSR s, is a more relevant measure of the return on our common shareholders' equity.
5 Computed by dividing noninterest expense by total revenue - FTE . The FTE basis adjusts for the tax-favored status of net interest income from certain loans and investments. We believe this measure to be the preferred industry measurement of net interest income and it enhances comparability of net interest income arising from taxable and tax-exempt sources.
6 We present a tangible efficiency ratio which excludes the amortization of intangible assets. We believe this measure is useful to investors because, by removing the effect of these intangible asset costs (the level of which may vary from company to company), it allows investors to more easily compare our efficiency to other companies in the industry. This measure is utilized by us to assess our efficiency and that of our lines of business.
7 We present a tangible equity to tangible assets ratio that excludes the after-tax impact of purchase accounting intangible assets. We believe this measure is useful to investors because, by removing the effect of intangible assets that result from merger and acquisition activity (the level of which may vary from company to company), it allows investors to more easily compare our capital adequacy to other companies in the industry. This measure is used by us to analyze capital adequacy.
8 Net of deferred taxes of $193 million and $169 million at March 31, 2014 and 2013, respectively.
9 Net of deferred taxes of $1 million and $5 million at March 31, 2014 and 2013, respectively.
10 We present a ratio of allowance to total loans, excluding government guaranteed and fair value loans, to exclude loans from the calculation that are held at fair value with no related allowance and loans guaranteed by a government agency that do not have an associated allowance recorded due to nominal risk of principal loss.
11 Primarily relates to the improved treatment of mortgage servicing assets essentially offset by certain disallowed DTA s.
12 The Basel III calculations of CET 1, RWA, and the CET 1 ratio are based upon our current interpretation of the final Basel III rules published by the Federal Reserve during October 2013, on a fully phased in basis.
13 The largest differences between our RWA as calculated under Basel I compared to Basel III relate to the risk-weightings for certain commercial loans, unfunded commitments, and mortgage servicing assets.

											

77

	
																													
Consolidated Daily Average Balances, Income/Expense, and Average Yields Earned/Rates Paid	Table 2	 	
 	Three Months Ended	 	Increase/(Decrease)	
 	March 31, 2014	 	March 31, 2013	 		
(Dollars in millions; yields on taxable-equivalent basis)	Average
Balances	 	Income/
Expense	 	Yields/
Rates	 	Average
Balances	 	Income/
Expense	 	Yields/
Rates	 	Average
Balances	 	Yields/
Rates	
Assets	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Loans: 1	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
C&I - FTE  2		$58,287		 		$538		 	3.74	%	 		$53,763		 		$556		 	4.20	%	 		$4,524		 	(0.46	)	
CRE	5,616		 	41		 	2.93		 	4,092		 	35		 	3.50		 	1,524		 	(0.57	)	
Commercial construction	894		 	7		 	3.31		 	663		 	6		 	3.75		 	231		 	(0.44	)	
Residential mortgages - guaranteed	3,351		 	30		 	3.62		 	4,079		 	27		 	2.62		 	(728	)	 	1.00		
Residential mortgages - nonguaranteed	23,933		 	242		 	4.05		 	22,386		 	238		 	4.25		 	1,547		 	(0.20	)	
Home equity products	14,516		 	129		 	3.59		 	14,363		 	129		 	3.64		 	153		 	(0.05	)	
Residential construction	485		 	5		 	4.40		 	615		 	7		 	4.61		 	(130	)	 	(0.21	)	
Guaranteed student loans	5,523		 	50		 	3.70		 	5,397		 	52		 	3.92		 	126		 	(0.22	)	
Other direct	2,959		 	31		 	4.25		 	2,398		 	26		 	4.43		 	561		 	(0.18	)	
Indirect	11,299		 	91		 	3.25		 	10,996		 	96		 	3.53		 	303		 	(0.28	)	
Credit cards	716		 	17		 	9.56		 	617		 	15		 	9.52		 	99		 	0.04		
Nonaccrual 3	946		 	5		 	1.98		 	1,513		 	11		 	2.91		 	(567	)	 	(0.93	)	
Total loans	128,525		 	1,186		 	3.74		 	120,882		 	1,198		 	4.02		 	7,643		 	(0.28	)	
Securities AFS:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Taxable	22,422		 	150		 	2.68		 	22,209		 	140		 	2.53		 	213		 	0.15		
Tax-exempt - FTE 2	264		 	3		 	5.25		 	294		 	4		 	5.22		 	(30	)	 	0.03		
Total securities AFS - FTE	22,686		 	153		 	2.71		 	22,503		 	144		 	2.57		 	183		 	0.14		
Fed funds sold and securities borrowed or purchased under agreements to resell	978		 	—		 	—		 	1,092		 	—		 	0.04		 	(114	)	 	(0.04	)	
LHFS	1,450		 	15		 	4.05		 	3,752		 	31		 	3.29		 	(2,302	)	 	0.76		
Interest-bearing deposits	22		 	—		 	0.13		 	21		 	—		 	0.13		 	1		 	—		
Interest earning trading assets	3,682		 	17		 	1.87		 	4,221		 	16		 	1.53		 	(539	)	 	0.34		
Total earning assets	157,343		 	1,371		 	3.53		 	152,471		 	1,389		 	3.70		 	4,872		 	(0.17	)	
ALLL	(2,037	)	 	 	 	 	 	(2,178	)	 	 	 	 	 	141		 	 	
Cash and due from banks	5,436		 	 	 	 	 	4,462		 	 	 	 	 	974		 	 	
Other assets	14,827		 	 	 	 	 	14,300		 	 	 	 	 	527		 	 	
Noninterest earning trading assets and derivatives	1,299		 	 	 	 	 	1,959		 	 	 	 	 	(660	)	 	 	
Unrealized gains on securities available for sale	103		 	 	 	 	 	794		 	 	 	 	 	(691	)	 	 	
Total assets		$176,971		 	 	 	 	 		$171,808		 	 	 	 	 		$5,163		 	 	
Liabilities and Shareholders’ Equity	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Interest-bearing deposits:	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
NOW accounts		$27,707		 		$5		 	0.07	%	 		$26,383		 		$5		 	0.08	%	 		$1,324		 	(0.01	)	
Money market accounts	42,755		 	13		 	0.12		 	42,995		 	15		 	0.15		 	(240	)	 	(0.03	)	
Savings	6,035		 	—		 	0.04		 	5,527		 	1		 	0.06		 	508		 	(0.02	)	
Consumer time	8,318		 	22		 	1.08		 	9,421		 	27		 	1.16		 	(1,103	)	 	(0.08	)	
Other time	4,533		 	13		 	1.19		 	5,245		 	18		 	1.37		 	(712	)	 	(0.18	)	
Total interest-bearing consumer and commercial deposits	89,348		 	53		 	0.24		 	89,571		 	66		 	0.30		 	(223	)	 	(0.06	)	
Brokered time deposits	2,012		 	12		 	2.31		 	2,087		 	13		 	2.61		 	(75	)	 	(0.30	)	
Foreign deposits	1		 	—		 	0.60		 	83		 	—		 	0.15		 	(82	)	 	0.45		
Total interest-bearing deposits	91,361		 	65		 	0.29		 	91,741		 	79		 	0.35		 	(380	)	 	(0.06	)	
Funds purchased	989		 	—		 	0.08		 	716		 	—		 	0.11		 	273		 	(0.03	)	
Securities sold under agreements to repurchase	2,202		 	1		 	0.10		 	1,705		 	1		 	0.19		 	497		 	(0.09	)	
Interest-bearing trading liabilities	699		 	5		 	2.74		 	723		 	4		 	2.21		 	(24	)	 	0.53		
Other short-term borrowings	5,588		 	3		 	0.24		 	3,721		 	3		 	0.29		 	1,867		 	(0.05	)	
Long-term debt	11,367		 	58		 	2.05		 	9,357		 	51		 	2.22		 	2,010		 	(0.17	)	
Total interest-bearing liabilities	112,206		 	132		 	0.48		 	107,963		 	138		 	0.52		 	4,243		 	(0.04	)	
Noninterest-bearing deposits	39,048		 	 	 	 	 	38,084		 	 	 	 	 	964		 	 	
Other liabilities	3,524		 	 	 	 	 	4,016		 	 	 	 	 	(492	)	 	 	
Noninterest-bearing trading liabilities and derivatives	466		 	 	 	 	 	628		 	 	 	 	 	(162	)	 	 	
Shareholders’ equity	21,727		 	 	 	 	 	21,117		 	 	 	 	 	610		 	 	
Total liabilities and shareholders’ equity		$176,971		 	 	 	 	 		$171,808		 	 	 	 	 		$5,163		 	 	
Interest Rate Spread	 	 	 	 	3.05	%	 	 	 	 	 	3.17	%	 	 	 	(0.12	)	
Net interest income - FTE 4	 	 		$1,239		 	 	 	 	 		$1,251		 	 	 	 	 	 	
Net Interest Margin 5	 	 	 	 	3.19	%	 	 	 	 	 	3.33	%	 	 	 	(0.14	)	
1 Interest income includes loan fees of $44 million and $27 million for the three months ended March 31, 2014 and 2013 , respectively.
2 Interest income includes the effects of taxable-equivalent adjustments using a federal income tax rate of 35% and, where applicable, state income taxes to increase tax-exempt interest income to a taxable-equivalent basis. The net taxable-equivalent adjustment amounts included in the above table aggregated $35 million and $30 million for the three months ended March 31, 2014 and 2013 , respectively.
3 Income on consumer and residential nonaccrual loans, if recognized, is recognized on a cash basis.
4 Derivative instruments that manage our interest-sensitivity position increased net interest income $110 million and $119 million for the three months ended March 31, 2014 and 2013 , respectively.   
5 The net interest margin is calculated by dividing annualized net interest income – FTE by average total earning assets.

		

	

78

Net Interest Income/Margin
Net interest income on an FTE basis was $1.2 billion during the first quarter of 2014 , a decrease of $12 million , or 1% , compared to the first quarter of 2013 . The decrease was primarily due to a decline in net interest margin, partially offset by average performing loan growth and a continued favorable shift in deposit mix. Net interest margin decreased 14 basis points to 3.19% during the first quarter of 2014 , compared to 3.33% during the first quarter of 2013 primarily due to the continued low interest rate environment and lower commercial loan swap-related income resulting in lower earning asset yields. These declines were partially offset by lower rates paid on interest-bearing liabilities.
Average earning assets increased $4.9 billion , or 3% , during the first quarter of 2014 compared to the first quarter of 2013 , driven by an increase of $7.6 billion , or 6% , in average loans, partially offset by a $2.3 billion , or 61% , reduction in average LHFS . The increase in average loans was broad-based across most loan categories, primarily driven by targeted growth in C&I loans of $4.5 billion , or 8% , CRE loans of $1.5 billion , or 37% , and nonguaranteed residential mortgages of $1.5 billion , or 7%, compared to the first quarter of 2013 . Average LHFS decreased due to lower mortgage production volume, while average nonaccrual loans declined 37% compared to the same period in 2013, driven by ongoing credit quality improvement.
Yields on average earning assets declined 17 basis points to 3.53% during the first quarter of 2014 , compared to 3.70% during the first quarter of 2013 . The yield on our loan portfolio during the first quarter of 2014 was 3.74% , a decrease of 28 basis points compared to the first quarter of 2013 , driven by a decline in commercial loan swap-related income and the continued low interest rate environment. The securities AFS portfolio yielded 2.71% during the first quarter of 2014 , up 14 basis points compared to the first quarter of 2013 . The yield increase for securities AFS was primarily driven by lower paydowns during the first quarter of 2014 and the related impact on amortization of MBS securities.
We utilize interest rate swaps to manage interest rate risk. The largest notional position of these swaps are pay variable-receive fixed interest rate swaps that convert a portion of our commercial loan portfolio from floating rates, based on LIBOR , to fixed rates. At March 31, 2014 , the outstanding notional balance of active swaps that qualified as cash flow hedges on variable rate commercial loans was $18.1 billion , compared to $17.3 billion at December 31, 2013 . In addition to the income recognized from currently outstanding swaps, we also continue to recognize interest income over the original hedge period resulting from terminated or de-designated swaps that were previously designated as cash flow hedges on variable rate commercial loans. Interest income from our commercial loan swaps declined to $102 million during the first quarter of 2014 compared to $114 million during the first quarter of 2013 . The $12 million decline was primarily due to a decline in income from the maturity of $2.1 billion of active swaps during 2013 and $2.0 billion of previously terminated swaps that reached their original maturity date during 2013. During the first quarter of 2014, we terminated $1.7 billion of active swaps. However, we added $2.5 billion of new pay variable-receive fixed commercial loan swaps during the first quarter of 2014 after interest rates increased, which aided net interest income during the quarter. As we manage our interest rate risk we may purchase additional and/or terminate existing interest rate swaps. Our notional balance of active swaps will begin to mature in the second quarter of 2014 with remaining maturities through 2019, absent any additions or terminations. The average maturity of our active swap notional balances at March 31, 2014 was 1.7 years, and $14.5 billion of our active swap notional balances will mature by December 31, 2016. As the swap balances mature, the interest income from the swap balances is expected to decline and our overall asset sensitivity position is expected to increase, which is a part of our balance sheet management strategy over the medium term.
The commercial loan swaps have a fixed rate of interest that is received, while the rate paid is based on LIBOR . The weighted average rate on the receive-fixed rate leg of the swap portfolio is 1.86%. Estimated income of these swaps is included in the table below and is based on the assumption of unchanged LIBOR rates relative to March 31, 2014 , which may be different than our assumption for future interest rates. Actual income from these swaps may vary from estimates, as the interest rate environment may change, we may purchase additional swaps, and/or we may terminate existing swaps.

									
 	 	 	 	Table 3		
 	 	 	 	 	
 	 	Ending Notional
Balance of Active Swaps
(in billions)	 	 Estimated Net 1
Interest Income
Related to Swaps
(in millions)	
Second Quarter 2014	 		$16.9		 		$102		
Third Quarter 2014	 	16.9		 	95		
Fourth Quarter 2014	 	13.4		 	81		
As of and for the year ended December 31, 2015	 	7.5		 	139		
1 Includes estimated interest income related to active and terminated/de-designated swaps. See Note 11 , "Derivative Financial Instruments," to the Consolidated Financial Statements in this Form 10-Q for additional swap information.

79

Average interest-bearing liabilities increased $4.2 billion , or 4% , during the first quarter of 2014 compared to the same period in the prior year, and average rates on interest-bearing liabilities were 0.48% during the first quarter of 2014 , a decrease of 4 basis points compared to the first quarter of 2013. The average balance increase was predominantly a result of a $2.0 billion , or 21% , increase in average long-term debt, a $1.9 billion , or 50% , increase in average other short-term borrowings, and a $1.6 billion, or 2%, increase in average lower cost deposits. These increases were partially offset by a decrease of $1.8 billion, or 12%, in average higher-cost time deposits. The increase in average long-term debt was attributable to our January 2014 issuances under our Global Bank Note program of $250 million of 3-year floating rate senior notes, which pay a floating coupon rate of 3-month LIBOR plus 44 basis points, and $600 million of 3-year senior notes that pay a fixed annual coupon rate of 1.35% . Additionally, two senior note issuances during 2013 totaling approximately $1.4 billion also contributed to the increase in average long-term debt during the first quarter of 2014 compared to the first quarter of 2013. Subsequent to quarter end, we issued $650 million of 5-year senior notes. The notes pay a fixed annual coupon rate of 2.50% and will mature on May 1, 2019. We may call the notes beginning on April 1, 2019. The increase in average other short-term borrowings was driven by a $1.8 billion increase in average short-term FHLB advances. See additional information regarding short-term borrowings and long-term debt in the "Borrowings" section of this MD&A.

The 4 basis point reduction in average interest-bearing liability costs during the first quarter of 2014 compared to the first quarter of 2013 was primarily due to a 17 basis point decline in rates paid on long-term debt, driven by the aforementioned issuances, and a 6 basis point decline in rates paid on total interest bearing deposits. The decline in the overall average rate paid on total deposits was a result of the improved funding mix driven by the shift from higher cost deposit products to lower cost deposit products as well as a reduction in rates paid on lower cost deposits.
During the first quarter of 2014 , the interest rate environment was characterized by a steepening in the yield curve compared to the same period in 2013 , as rates at the long end of the yield curve increased. More specifically, for the three months ended March 31, 2014 , benchmark rates were as follows compared to the same period in 2013 : one-month LIBOR averaged 0.16%, a decrease of 4 basis points, three-month LIBOR averaged 0.24%, a decrease of 5 basis points, five-year swaps averaged 1.69%, an increase of 73 basis points, and ten-year swaps averaged 2.87%, an increase of 86 basis points. During the first quarter of 2014 , the Fed funds target rate averaged 0.25% and the Prime rate averaged 3.25%, both unchanged from the first quarter of 2013 .
Looking forward, we expect the net interest margin to decline further throughout 2014 primarily due to further compression in loan yields and lower commercial loan swap income. We continue to expect full year 2014 net interest margin to decline compared to 2013, albeit at a slower pace than the decline in 2013 compared to 2012. Additionally, as part of our balance sheet management strategy for the medium-term, we may become more asset sensitive as we allow commercial loan swaps to mature without entering into new swaps.
Foregone Interest
Foregone interest income from NPL s reduced the net interest margin by 3 basis points during the first quarters of both 2014 and 2013 , as average nonaccrual loans decreased by $567 million from the first quarter of 2013 . See additional discussion of our expectations of future credit quality in the “Loans,” “Allowance for Credit Losses,” and “Nonperforming Assets” sections of this MD&A . Table 2 contains more detailed information concerning average balances, yields earned, and rates paid.

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NONINTEREST INCOME	 	 	 	 	 	
 	 	 	 	 	Table 4		
 	Three Months Ended March 31	 	 	
(Dollars in millions)	2014	 	2013	 	% Change 1	
Service charges on deposit accounts		$155		 		$160		 	(3	)%	
Other charges and fees	88		 	89		 	(1	)	
Card fees	76		 	76		 	—		
Trust and investment management income	130		 	124		 	5		
Retail investment services	71		 	61		 	16		
Investment banking income	88		 	68		 	29		
Trading income	49		 	42		 	17		
Mortgage servicing related income	54		 	38		 	42		
Mortgage production related income	43		 	159		 	(73	)	
Net securities (losses)/gains	(1	)	 	2		 	NM		
Other noninterest income	38		 	44		 	(14	)	
Total noninterest income		$791		 		$863		 	(8	)%	
1 NM - Not meaningful. Those changes over 100 percent were not considered to be meaningful.
Noninterest income decreased $72 million , or 8% , compared to the first quarter of 2013. Increases in income from fee driven businesses such as investment banking, mortgage servicing, and wealth management were offset by a decline in mortgage production related income.
Investment banking income increased $20 million , or 29% , during the first quarter of 2014 compared to the first quarter of 2013. The increase was primarily driven by growth in merger and acquisition advisory and equity transaction fee revenue, as well as growth in loan syndication fees. Retail investment services income increased $10 million , or 16% , and trust and investment management income increased $6 million , or 5% , during the first quarter of 2014 compared to the first quarter of 2013 resulting from our ongoing focus on meeting more clients’ wealth and investment needs.
Mortgage production related income decreased $116 million , or 73% , during the first quarter of 2014 compared to the first quarter of 2013. The decrease was due to a decline in production volume and lower gain on sale margins. Loan applications decreased 59% during the first quarter of 2014 compared to the first quarter of 2013, and loan production volume decreased 65% to $3.1 billion primarily due to a decline in loan refinance activity as interest rates increased during the past year. During the first quarter of 2014, the mortgage repurchase provision was $5 million , a decrease of $9 million compared to the first quarter of 2013. The reserve for mortgage repurchases was $83 million at March 31, 2014 , an increase of $5 million from December 31, 2013 . For additional information on the mortgage repurchase reserve, see Note 12 , "Guarantees," to the Consolidated Financial Statements in this Form 10-Q.
Mortgage servicing related income increased $16 million , or 42% , compared to the first quarter of 2013. The increase was primarily due to a slower pace of loan prepayments resulting in lower decay of the servicing asset. At March 31, 2014 , the servicing portfolio was $135.2 billion compared to $142.2 billion at March 31, 2013 .
Trading income increased $7 million , or 17% , during the first quarter of 2014 compared to the first quarter of 2013. The increase was due to a decline in mark-to-market valuation losses on our fair value debt. Client related trading income declined and was partially offset by declines to our counterparty valuation reserve compared to the first quarter of 2013.
Other noninterest income decreased $6 million , or 14% , compared to first quarter of 2013 . The decrease was primarily driven by lower revenue from affordable housing investments due to the sale of those investments during 2013.

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NONINTEREST EXPENSE	 	 	 	 	 	
 	 	 	 	 	Table 5		
 	Three Months Ended March 31	 	 	
(Dollars in millions)	2014	 	2013	 	% Change	
Employee compensation		$659		 		$611		 	8	 %	
Employee benefits	141		 	148		 	(5	)	
   Personnel expenses	800		 	759		 	5		
Outside processing and software	170		 	178		 	(4	)	
Net occupancy expense	86		 	89		 	(3	)	
Equipment expense	44		 	45		 	(2	)	
Regulatory assessments	40		 	54		 	(26	)	
Marketing and customer development	25		 	30		 	(17	)	
Credit and collection services	22		 	33		 	(33	)	
Operating losses	21		 	39		 	(46	)	
Consulting and legal fees	9		 	15		 	(40	)	
Amortization of intangible assets	3		 	6		 	(50	)	
Other expense	137		 	105		 	30		
Total noninterest expense		$1,357		 		$1,353		 	—	%	
Noninterest expense remained stable compared to the first quarter of 2013. Increases in noninterest expense related to higher personnel expenses and a $36 million impairment of certain legacy affordable housing assets were offset by declines in almost all expense categories, driven by our continued focus on expense management and a decline in credit-related costs. We do not anticipate further declines in credit-related costs from the current quarter levels. Additionally, during the first quarter, we adopted new accounting guidance that resulted in the amortization expense of qualified affordable housing investments being recognized in the provision for income taxes rather than previously in noninterest expense. Prior periods have been restated in accordance with GAAP. See Note 1 , “Significant Accounting Policies,” to the Consolidated Financial Statements in this Form 10-Q for further information related to the new guidance.
Personnel expenses increased $41 million , or 5% , compared to the first quarter of 2013 due to lower incentive compensation in the first quarter of 2013, as well as higher incentive compensation and higher salaries related to targeted hiring in certain businesses.
Outside processing and software decreased $8 million , or 4% , compared to the first quarter of 2013. The decrease was primarily due to lower mortgage production volume in the current quarter. Regulatory assessments decreased $14 million , or 26% , compared to the first quarter of 2013, due to declines in our FDIC insurance assessment rate, reflecting our reduced risk profile.
Operating losses decreased $18 million , or 46% , compared to the first quarter of 2013, due to lower costs associated with legacy mortgage and other legal related matters.
Other noninterest expense increased $32 million , or 30% , compared to the first quarter of 2013, primarily due to a $36 million charge related to the impairment of certain affordable housing assets. The planned sale of these assets is unrelated to our core affordable housing and community development business.

PROVISION FOR INCOME TAXES
The provision for income taxes includes both federal and state income taxes. For the three months ended March 31, 2014 , the provision for income taxes was $125 million , resulting in an effective tax rate of 24% . For the three months ended March 31, 2013 , the provision for income taxes was $161 million , resulting in an effective tax rate of 31% . The decrease in the effective tax rate for the three months ended March 31, 2014 was primarily related to a decrease in the UTB s due to the receipt of favorable guidance from the IRS . Additionally, the provision for income taxes differs from the provision using statutory rates primarily due to favorable permanent tax items such as income from lending to tax exempt entities and federal tax credits from community reinvestment activities. See Note 9 , “Income Taxes,” to the Consolidated Financial Statements in this Form 10-Q for further information related to the provision for income taxes.

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LOANS
Our disclosures about the credit quality of our loan portfolio and the related credit reserves (i) describe the nature of credit risk inherent in our loan portfolio, (ii) provide information on how we analyze and assess credit risk in arriving at an adequate and appropriate ALLL , and (iii) explain the changes in the ALLL and reasons for those changes.
We report our loan portfolio in three segments: commercial, residential, and consumer. Loans are assigned to these segments based upon the type of borrower, purpose, collateral, and/or our underlying credit management processes. Additionally, within each segment, we have identified loan types, which further disaggregate loans based upon common risk characteristics.
Commercial
The C&I loan type includes loans to fund business operations or activities, corporate credit cards, loans secured by owner-occupied properties, and other wholesale lending activities. CRE and commercial construction loan types are based on investor exposures where repayment is largely dependent upon the operation, refinance, or sale of the underlying real estate. Commercial and construction loans secured by owner-occupied properties are classified as C&I loans, as the primary source of loan repayment for owner-occupied properties is business income and not real estate operations.
Residential
Residential mortgages consist of loans secured by 1-4 family homes, mostly prime first-lien loans, both government-guaranteed and nonguaranteed. Residential construction loans include owner-occupied residential lot loans and construction-to-perm loans. Home equity products consist of equity lines of credit and closed-end equity loans that may be in either a first lien or junior lien position. At March 31, 2014 , 38% of our home equity products were in a first lien position and 62% were in a junior lien position. For home equity products in a junior lien position, we own or service 28% of the loans that are senior to the home equity product.
Only a small percentage of home equity lines are scheduled to end their draw period and convert to an amortizing term loan during 2014, with 93% of home equity line balances scheduled to convert to amortization in  2015 or later and 63% in 2017 or later. Historically, a majority of accounts have not converted to amortization. Based on historical trends, within 12 months of the end of their draw period, approximately 73% of all accounts, and approximately 58% of accounts with a balance, are closed or refinanced. We perform credit management activities on home equity accounts to limit our loss exposure. These activities may result in the suspension of available credit and curtailment of available draws of most home equity junior lien accounts when the first lien position is delinquent, including when the junior lien is still current. We monitor the delinquency status of first mortgages serviced by other parties. Additionally, we actively monitor refreshed credit bureau scores of borrowers with junior liens, as these scores are highly sensitive to first lien mortgage delinquency. At March 31, 2014 and December 31, 2013 , our home equity junior lien loss severity was approximately 83% and 87% , respectively. The average borrower FICO score related to loans in our home equity portfolio was approximately 760 and the average outstanding loan size was approximately $48,000 at March 31, 2014 and December 31, 2013 .
Consumer
The loan types comprising our consumer loan segment include government-guaranteed student loans, other direct (consisting primarily of direct auto loans, loans secured by negotiable collateral, unsecured loans and private student loans), indirect (consisting of loans secured by automobiles, boats, or recreational vehicles), and consumer credit cards.

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The composition of our loan portfolio is shown in the following table:

											
Loan Portfolio by Types of Loans	 	 	 	 	Table 6		
(Dollars in millions)	March 31, 2014	 	December 31, 2013	 	% Change	
Commercial loans:	 	 	 	 	 	
C&I		$58,828		 		$57,974		 	1	 %	
CRE	5,961		 	5,481		 	9		
Commercial construction	920		 	855		 	8		
Total commercial loans	65,709		 	64,310		 	2		
Residential loans:	 	 	 	 	 	
Residential mortgages - guaranteed	3,295		 	3,416		 	(4	)	
Residential mortgages - nonguaranteed 1	24,331		 	24,412		 	—		
Home equity products	14,637		 	14,809		 	(1	)	
Residential construction	532		 	553		 	(4	)	
Total residential loans	42,795		 	43,190		 	(1	)	
Consumer loans:	 	 	 	 	 	
Guaranteed student loans	5,533		 	5,545		 	—		
Other direct	3,109		 	2,829		 	10		
Indirect	11,339		 	11,272		 	1		
Credit cards	711		 	731		 	(3	)	
Total consumer loans 	20,692		 	20,377		 	2		
LHFI		$129,196		 		$127,877		 	1	 %	
LHFS		$1,488		 		$1,699		 	(12	)%	
1 Includes $299 million and $302 million of loans carried at fair value at March 31, 2014 and December 31, 2013 , respectively.

						
 	 	 	 	 	 	
We believe that our loan portfolio is well diversified by product, client, and geography. However, our loan portfolio may be exposed to certain concentrations of credit risk which exist in relation to individual borrowers or groups of borrowers, certain types of collateral, certain industries, certain loan products, or certain regions of the country. See Note 4 , “Loans,” to the Consolidated Financial Statements in this Form 10-Q for more information.

		

	

The following table shows the percentage breakdown of our LHFI portfolio by geographic region:

																					
Loan Types by Geography	 	 	 	 	 	 	 	 	 	Table 7		
 	March 31, 2014	
 	Commercial	 	Residential	 	Consumer	
(Dollars in millions)	Loans	 	% of total	 	Loans	 	% of total	 	Loans	 	% of total	
Geography:	 	 	 	 	 	 	 	 	 	 	 	
Florida		$11,665		 	18	%	 		$10,639		 	25	%	 		$3,685		 	18	%	
Georgia	8,208		 	12		 	6,196		 	14		 	1,551		 	7		
Virginia	7,131		 	11		 	6,276		 	15		 	1,619		 	8		
Tennessee	4,396		 	6		 	2,460		 	6		 	739		 	4		
North Carolina	3,757		 	6		 	3,885		 	9		 	1,441		 	7		
Maryland	3,440		 	5		 	4,102		 	9		 	1,386		 	7		
South Carolina	1,143		 	2		 	2,001		 	5		 	419		 	2		
District of Columbia	1,211		 	2		 	740		 	2		 	95		 	—		
Total banking region	40,951		 	62		 	36,299		 	85		 	10,935		 	53		
California, Illinois, Pennsylvania,
Texas, New Jersey, New York	12,962		 	20		 	3,706		 	9		 	5,260		 	25		
All other states	11,796		 	18		 	2,790		 	6		 	4,497		 	22		
Total outside banking region	24,758		 	38		 	6,496		 	15		 	9,757		 	47		
Total		$65,709		 	100	%	 		$42,795		 	100	%	 		$20,692		 	100	%	

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 	December 31, 2013	
 	Commercial	 	Residential	 	Consumer	
(Dollars in millions)	Loans	 	% of total	 	Loans	 	% of total	 	Loans	 	% of total	
Geography:	 	 	 	 	 	 	 	 	 	 	 	
Florida		$12,003		 	19	%	 		$10,770		 	25	%	 		$3,683		 	18	%	
Georgia	8,175		 	13		 	6,210		 	14		 	1,539		 	8		
Virginia	7,052		 	11		 	6,312		 	15		 	1,633		 	8		
Tennessee	4,689		 	7		 	2,489		 	6		 	738		 	4		
North Carolina	3,583		 	5		 	3,902		 	9		 	1,464		 	7		
Maryland	3,431		 	5		 	4,097		 	9		 	1,402		 	7		
South Carolina	1,122		 	2		 	2,023		 	5		 	412		 	2		
District of Columbia	1,066		 	2		 	727		 	2		 	95		 	—		
Total banking region	41,121		 	64		 	36,530		 	85		 	10,966		 	54		
California, Illinois, Pennsylvania,
Texas, New Jersey, New York	12,131		 	19		 	3,811		 	9		 	5,043		 	25		
All other states	11,058		 	17		 	2,849		 	6		 	4,368		 	21		
Total outside banking region	23,189		 	36		 	6,660		 	15		 	9,411		 	46		
Total		$64,310		 	100	%	 		$43,190		 	100	%	 		$20,377		 	100	%	

Loans Held for Investment
LHFI were $129.2 billion at March 31, 2014 , an increase of 1% from December 31, 2013 . We continued to make progress in our loan portfolio diversification strategy, as we were successful in both growing targeted commercial balances and in reducing our exposure to certain higher risk loans. Additionally, we have been successful in growing commercial and consumer loans through our national banking delivery channels. Average loans during the first quarter of 2014 totaled $128.5 billion . See the "Net Interest Income/Margin" section of this MD&A for more information regarding average loan balances. Overall economic indicators in our markets are improving, and organic loan production in C&I and other consumer loans has been solid.
Commercial loans increased $1.4 billion , or 2% , during the first quarter of 2014 . Growth was primarily driven by C&I loans, encompassing a diverse array of large corporate and middle market borrowers, as well as CRE loans. C&I loans increased $854 million , or 1% , from December 31, 2013 , primarily driven by broad-based growth across the portfolio. The most notable increases were in the corporate banking and energy portfolios. CRE loans increased $480 million , or 9% , from December 31, 2013 , primarily due to the purchase of approximately $390 million in loans from a third-party during the first quarter of 2014.
As the commercial real estate market has continued to strengthen, we are rebuilding our CRE portfolio with loans to high quality clients. For risk diversification, we have strict limits and exposure caps both on specific projects and on borrowers. We believe that our investor-owned portfolio is appropriately diversified by borrower, geography, and property type. We continue to be proactive in our credit monitoring and management processes to provide early warning of problem loans.
Residential loans decreased $395 million , or 1% , during the first quarter of 2014 , primarily driven by a $121 million , or 4% , decrease in government-guaranteed residential mortgages and a $172 million , or 1% , decrease in home equity products. The decrease in government-guaranteed loans was primarily the result of payments and payoffs primarily driven by refinance activity.
Consumer loans increased $315 million , or 2% , during the first quarter of 2014 , primarily driven by $280 million , or 10% , increase in other direct loans and a $67 million , or 1% , increase in indirect loans due to new originations.

Loans Held for Sale
LHFS decreased $211 million , or 12% , during the first quarter of 2014 from December 31, 2013 due to the impact of reduced mortgage loan production volume.

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Asset Quality
Our asset quality continued to trend favorably during the first quarter of 2014 , driven by improvement in asset quality metrics, resolution of existing NPA s, and lower inflows of NPL s. This was driven by positive trends in our residential portfolios due to lower delinquencies and loss severities, and higher prices upon disposition of foreclosed assets.
NPL s decreased $46 million , or 5% , compared to December 31, 2013 , largely the result of a decline in residential mortgage and C&I NPL s. Since their peak in 2009, NPL s have decreased $4.6 billion , or 83% . At March 31, 2014 , the percentage of NPL s to total loans was 0.72% , down 4 basis points compared to December 31, 2013 . We expect further, but moderating, declines in NPL s during 2014, led by continuing improvements in residential portfolios.
Net charge-offs were $110 million compared to $226 million during the first quarter of 2014 and 2013, respectively. The $116 million , or 51% , decline in net charge-offs was primarily driven by lower residential and commercial loan net charge-offs, and $26 million in net charge-offs related to the sale of nonperforming residential mortgage loans included in the first quarter of 2013. During the first quarter of 2014 , the annualized net charge-off ratio declined to 0.35% , the lowest level in six years, compared to 0.76% during the first quarter of 2013. We expect net charge-offs in the residential portfolio to move modestly lower in the near-term; however, we do not expect further declines in commercial and consumer net charge-offs, which we believe are at or below normal levels.
Total early stage delinquencies decreased to 0.67% of total loans at March 31, 2014 , a decline of 7 basis points compared to December 31, 2013 . Early stage delinquencies, excluding government-guaranteed loans, improved to 0.32% of total loans at March 31, 2014 , compared to 0.36% at December 31, 2013 . At March 31, 2014 , the majority of residential and consumer loans showed improvement in early stage delinquencies compared to December 31, 2013 . We expect that further improvement in early stage delinquencies will be driven by residential loans.
Overall, we are pleased with our risk profile and positive trends in our asset quality. Looking forward, a recovering economy and improving housing market should continue to drive positive, albeit moderating, asset quality trends, particularly in our residential portfolios; commercial and consumer portfolios are generally at or near normalized credit quality levels; however, loan growth may offset future asset quality improvements and thus impact sequential quarter changes in the provision for credit losses.

86

ALLOWANCE FOR CREDIT LOSSES

The allowance for credit losses consists of both the ALLL and the reserve for unfunded commitments. A rollforward of our allowance for credit losses, along with our summarized credit loss experience is shown in the table below. See Note 1 , "Significant Accounting Policies," to our 2013 Annual Report on Form 10-K, and Note 5 , "Allowance for Credit Losses," to the Consolidated Financial Statements in this Form 10-Q, as well as the "Allowance for Credit Losses" section within "Critical Accounting Policies" in our 2013 Annual Report on Form 10-K for further information regarding our ALLL accounting policy, determination, and allocation.

											
Summary of Credit Losses Experience	 	 	 	 	Table 8		
 	Three Months Ended March 31	 	 	
(Dollars in millions)	2014	 	2013	 	% Change 5	
Allowance for Credit Losses	 	 	 	 	 	
Balance - beginning of period		$2,094		 		$2,219		 	(6	)%	
(Benefit)/provision for unfunded commitments	(4	)	 	8		 	NM		
Provision for loan losses:	 	 	 	 	 	
Commercial loans	39		 	64		 	(39	)	
Residential loans	48		 	112		 	(57	)	
Consumer loans	19		 	28		 	(32	)	
Total provision for loan losses	106		 	204		 	(48	)	
Charge-offs:	 	 	 	 		
Commercial loans	(33	)	 	(60	)	 	(45	)	
Residential loans	(85	)	 	(178	)	 	(52	)	
Consumer loans	(33	)	 	(35	)	 	(6	)	
Total charge-offs	(151	)	 	(273	)	 	(45	)	
Recoveries:	 	 	 	 	 	
Commercial loans	14		 	15		 	(7	)	
Residential loans	17		 	22		 	(23	)	
Consumer loans	10		 	10		 	—		
Total recoveries	41		 	47		 	(13	)	
Net charge-offs	(110	)	 	(226	)	 	(51	)	
Balance - end of period		$2,086		 		$2,205		 	(5	)%	
Components:	 	 	 	 	 	
ALLL		$2,040		 		$2,152		 	(5	)%	
Unfunded commitments reserve 1	46		 	53		 	(13	)	
Allowance for credit losses		$2,086		 		$2,205		 	(5	)%	
Average loans		$128,525		 		$120,882		 	6	 %	
Period-end loans outstanding	129,196		 	120,804		 	7		
Ratios:	 	 	 	 	 	
ALLL to period-end loans 2,3	1.58	%	 	1.79	%	 	(12	)%	
ALLL to NPLs 4	223		 	148		 	51		
ALLL to net charge-offs (annualized)	4.56x		 	2.34x		 	95		
Net charge-offs to average loans (annualized)	0.35	%	 	0.76	%	 	(54	)%	
1 The unfunded commitments reserve is recorded in other liabilities in the Consolidated Balance Sheets.
2 $299 million and $360 million , respectively, of LHFI carried at fair value were excluded from period-end loans in the calculation.
3 Excluding government-guaranteed loans of $8.8 billion and $9.2 billion , respectively, from period-end loans in the calculation results in ratios of 1.70% and 1.93% , respectively.
4 In calculating the ratio, $9 million and $14 million of NPL s carried at fair value were excluded at March 31, 2014 and 2013 , respectively.
5 " NM" - not meaningful. Those changes over 100 percent were not considered to be meaningful.
Charge-offs
Net charge-offs decreased $116 million , or 51% , during the first quarter of 2014 compared with the same period in 2013 . The improvement was largely driven by a general improvement in credit quality, as well as $26 million in net charge-offs related to the sale of nonperforming residential mortgage loans included in the first quarter of 2013. The ratio of annualized net charge-offs to average loans was 0.35% during the first quarter of 2014 , a reduction of 41 basis points from the same period in 2013 , and was at the lowest level in over six years. We expect net charge-offs in the residential portfolio to move modestly lower in the near-term; however, we do not expect further declines in commercial and consumer net charge-offs, which we

87

believe are at or below normal levels. See Note 1 , "Significant Accounting Policies," to the Consolidated Financial Statements in our 2013 Annual Report on Form 10-K for additional policy information related to charge-offs.

Provision for Credit Losses
The total provision for credit losses includes the provision for loan losses, as well as the provision for unfunded commitments. The provision for loan losses is the result of a detailed analysis performed to estimate an appropriate and adequate ALLL . During the first quarter of 2014 , the provision for loan losses decreased $98 million , or 48% , compared to the same period in 2013 . The change in the provision for loan losses was largely attributable to improvements in credit quality trends, particularly in our CRE portfolio, and lower net charge-offs during the first quarter of 2014 compared to 2013, partially offset by the effects of loan growth in the commercial and consumer loan portfolios as well as a valuation adjustment related to aircraft that were leased under arrangements that qualified as capital leases. Capital leases are categorized as loans on the Consolidated Balance Sheets at March 31, 2014 and, accordingly, an adjustment to the ALLL was recognized. Positive loan growth may offset the benefits of future asset quality improvements and result in smaller declines in the provision for loan losses or potential increases in the provision for loan losses when compared to prior periods.

ALLL and Reserve for Unfunded Commitments

								
Allowance for Loan Losses by Loan Segment	 	 	Table 9		
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
ALLL	 	 	 	
Commercial loans		$966		 		$946		
Residential loans	910		 	930		
Consumer loans	164		 	168		
Total		$2,040		 		$2,044		
Segment ALLL as a % of total ALLL	 	 	 	
Commercial loans	47	%	 	46	%	
Residential loans	45		 	46		
Consumer loans	8		 	8		
Total	100	%	 	100	%	
Loan segment as a % of total loans	 	 	 	
Commercial loans	51	%	 	50	%	
Residential loans	33		 	34		
Consumer loans	16		 	16		
Total	100	%	 	100	%	

The ALLL decreased $4 million during the first quarter of 2014 , driven by the improvements in credit conditions of the residential loan portfolio, primarily offset by the effects of loan growth in the commercial loan portfolio as well as the aforementioned leased asset reserves. At March 31, 2014 , the ALLL to period-end loans ratio of 1.58% decreased 2 basis points compared to 1.60% at December 31, 2013 . When excluding government-guaranteed loans, the ALLL to period-end loans ratio decreased 2 basis points from December 31, 2013 to 1.70% at March 31, 2014 . The ratio of the ALLL to total NPL s was 223% at March 31, 2014 , compared to 212% at December 31, 2013 . The increase in this ratio was primarily attributable to the $46 million decrease in NPL s. The appropriate ALLL level will continue to be determined by our detailed quarterly review process, which considers multiple credit quality indicators. See "Critical Accounting Policies," in our 2013 Annual Report on Form 10-K for additional information related to ALLL . Despite the steady improvement in certain credit quality metrics, the ALLL level is also impacted by leading indicators of credit risk in the portfolio. Factors that management considers when estimating the ALLL include: continued economic uncertainty and the persistently weak economic recovery; sustainability in the housing recovery; and the increasing availability of credit and resultant higher levels of leverage for consumers and commercial borrowers.

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NONPERFORMING ASSETS

The following table presents our NPA s:

											
 	 	 	 	 	Table 10		
(Dollars in millions)	March 31, 2014	 	December 31, 2013	 	% Change 3	
Nonaccrual/NPLs	 	 	 	 	 	
Commercial loans:	 	 	 	 	 	
C&I		$177		 		$196		 	(10	)%	
CRE	41		 	39		 	5		
Commercial construction	11		 	12		 	(8	)	
Total commercial NPLs	229		 	247		 	(7	)	
Residential loans:	 	 	 	 	 	
Residential mortgages - nonguaranteed	426		 	441		 	(3	)	
Home equity products	207		 	210		 	(1	)	
Residential construction	51		 	61		 	(16	)	
Total residential NPLs	684		 	712		 	(4	)	
Consumer loans:	 	 	 	 	 	
Other direct	6		 	5		 	20		
Indirect	6		 	7		 	(14	)	
Total consumer NPLs	12		 	12		 	—		
Total nonaccrual/NPLs	925		 	971		 	(5	)	
OREO 1	151		 	170		 	(11	)	
Other repossessed assets	7		 	7		 	—		
Nonperforming LHFS	12		 	17		 	(29	)	
Total NPAs		$1,095		 		$1,165		 	(6	)%	
Accruing loans past due 90 days or more		$1,137		 		$1,228		 	(7	)%	
Accruing LHFS past due 90 days or more	1		 	—		 	NM		
TDRs	 	 	 	 	 	
Accruing restructured loans 		$2,783		 		$2,749		 	1	 %	
Nonaccruing restructured loans 2	358		 	391		 	(8	)	
Ratios	 	 	 	 	 	
NPLs to total loans	0.72	%	 	0.76	%	 	(5	)%	
Nonperforming assets to total loans plus OREO,
other repossessed assets, and nonperforming LHFS	0.85		 	0.91		 	(7	)	
1 Does not include foreclosed real estate related to loans insured by the FHA or the VA . Proceeds due from the FHA and the VA are recorded as a receivable in other assets until the funds are received and the property is conveyed. The receivable amount related to proceeds due from FHA or the VA totaled $81 million and $88 million at March 31, 2014 and December 31, 2013 , respectively.
2 Nonaccruing restructured loans are included in total nonaccrual/ NPL s.
3 "NM" - Not meaningful. Those changes over 100 percent were not considered to be meaningful.

NPA s decreased $70 million , or 6% , during the first quarter of 2014 . The decrease was primarily attributable to a $46 million , or 5% , decrease in NPL s, and a $19 million , or 11% decline in OREO . All nonaccrual loan classes declined except CRE and other direct consumer, which remained relatively unchanged compared to December 31, 2013 . Improved net charge-offs, foreclosures, and loan performance contributed to the decrease in NPL s. Specifically, the decrease in NPL s was driven by reductions in C&I of $19 million , or 10% , residential mortgages of $15 million , or 3% , and residential construction of $10 million , or 16% . At March 31, 2014 , our ratio of NPL s to total loans was 0.72% , down from 0.76% at December 31, 2013 as a result of the decline in NPL s and the increase in total loans. We expect further, but moderating, declines in NPL s during 2014, led by continuing improvements in residential portfolios.

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Real estate related loans comprise a significant portion of our overall NPA s as a result of the devaluation of U.S. housing during the past economic recession. The amount of time necessary to obtain control of residential real estate collateral in certain states, primarily Florida, has remained elevated due to delays in the foreclosure process. These delays may continue to impact the resolution of real estate related loans within the NPA portfolio.
Nonaccrual loans, loans over 90 days past due and still accruing, and TDR loans, are problem loans or loans with potential weaknesses that are disclosed in the NPA table above. Loans with known potential credit problems that may not otherwise be disclosed in this table include accruing criticized commercial loans, which are disclosed along with additional credit quality information in Note 4 , “Loans,” to the Consolidated Financial Statements in this Form 10-Q. At March 31, 2014 and December 31, 2013 , there were no known significant potential problem loans that are not otherwise disclosed.

Nonperforming Loans
Nonperforming commercial loans decreased $18 million , or 7% , during the first quarter of 2014 with reductions in C&I NPL s of $19 million , or 10% .
Nonperforming residential loans were the largest driver of the overall decline in NPL s, decreasing $28 million , or 4% , during the first quarter of 2014 . The reduction in nonguaranteed residential mortgage NPL s and residential construction NPL s accounted for $15 million and $10 million , respectively, of this decrease, and was primarily the result of net charge-offs and foreclosures, as well as pay-offs and improved loan performance.
Interest income on consumer and residential nonaccrual loans, if recognized, is recognized on a cash basis. Interest income on commercial nonaccrual loans is not generally recognized until after the principal has been reduced to zero. We recognized $5 million and $11 million of interest income related to nonaccrual loans during the first quarter of 2014 and 2013 , respectively. If all such loans had been accruing interest according to their original contractual terms, estimated interest income of $13 million and $22 million during the first quarter of 2014 and 2013 , respectively, would have been recognized.

Other Nonperforming Assets
OREO decreased $19 million , or 11% , during the first quarter of 2014 as a result of net decreases of $3 million in residential construction related properties, $8 million in commercial properties, and $8 million in residential homes. Sales of OREO resulted in proceeds of $65 million and $109 million during the first quarter of 2014 and 2013 , respectively, contributing to net gains on sales of OREO of $11 million and $22 million , respectively, inclusive of valuation reserves. We would not expect net gains from the sale of OREO experienced during 2013 to continue at the same level during the remainder of 2014. Gains and losses on the sale of OREO are recorded in other real estate expense in the Consolidated Statements of Income. Sales of OREO and the related gains or losses are highly dependent on our disposition strategy and buyer opportunities. See Note 13 , “Fair Value Election and Measurement,” to the Consolidated Financial Statements in this Form 10-Q for additional information.
Geographically, most of our OREO properties are located in Florida, Georgia, and North Carolina. Residential and commercial properties comprised 72% and 16% , respectively, of OREO at March 31, 2014 ; the remainder is related to land and other properties. Upon foreclosure, the values of these properties were reevaluated and, if necessary, written down to their then-current estimated value less estimated costs to sell. Any further decreases in values could result in additional losses on these properties as we periodically revalue them as further discussed in Note 13 , "Fair Value Election and Measurement," to the Consolidated Financial Statements in this Form 10-Q. We are actively managing and disposing of these foreclosed assets to minimize future losses.
At March 31, 2014 and December 31, 2013 , total accruing loans past due ninety days or more included LHFI and LHFS and totaled $1.1 billion and $1.2 billion , respectively. Accruing LHFI past due ninety days or more decreased by $91 million , or 7% , during the first quarter of 2014 , primarily driven by residential mortgages and student loans that are guaranteed by a federal agency, which comprised 96% of loans 90 days or more past due and still accruing at March 31, 2014 and December 31, 2013 .

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Restructured Loans
To maximize the collection of loan balances, we evaluate troubled loans on a case-by-case basis to determine if a loan modification would be appropriate. We pursue loan modifications when there is a reasonable chance that an appropriate modification would allow our client to continue servicing the debt. For loans secured by residential real estate, if the client demonstrates a loss of income such that the client cannot reasonably support a modified loan, we may pursue short sales and/or deed-in-lieu arrangements. For loans secured by income producing commercial properties, we perform an in-depth and ongoing programmatic review. We review a number of factors, including cash flows, loan structures, collateral values, and guarantees to identify loans within our income producing commercial loan portfolio that are most likely to experience distress. Based on our review of these factors and our assessment of overall risk, we evaluate the benefits of proactively initiating discussions with our clients to improve a loan’s risk profile. In some cases, we may renegotiate terms of their loans so that they have a higher likelihood of continuing to perform. To date, we have restructured loans in a variety of ways to help our clients service their debt and to mitigate the potential for additional losses. The primary restructuring methods being offered to our residential clients are reductions in interest rates and extensions of terms. For commercial loans, the primary restructuring method is the extension of terms.
Loans with modifications deemed to be economic concessions resulting from borrower financial difficulties are reported as TDR s. Accruing loans may retain accruing status at the time of restructure and the status is determined by, among other things, the nature of the restructure, the borrower's repayment history, and the borrower's repayment capacity. Nonaccruing loans that are modified and demonstrate a sustainable history of repayment performance, typically six months, in accordance with their modified terms are generally reclassified to accruing TDR status. Generally, once a residential loan becomes a TDR , we expect that the loan will continue to be reported as a TDR for its remaining life even after returning to accruing status unless the modified rates and terms at the time of modification were available in the market at the time of the modification. We note that some restructurings may not ultimately result in the complete collection of principal and interest (as modified by the terms of the restructuring), culminating in default, which could result in additional incremental losses. These potential incremental losses have been factored into our overall ALLL estimate through the use of loss forecasting methodologies. The level of re-defaults will likely be affected by future economic conditions. At March 31, 2014 and December 31, 2013 , specific reserves included in the ALLL for residential TDR s were $357 million and $345 million , respectively. See Note 4 , "Loans," to the Consolidated Financial Statements in this Form 10-Q for more information.

STM has been cooperating with the United States Attorney's Office for the Western District of Virginia and the Office of the Special Inspector General for the Troubled Asset Relief Program (collectively, the “Western District”) in their investigation of STM 's administration of HAMP . More specifically, the Western District's investigation focuses on whether, during 2009 and 2010, STM harmed borrowers and violated civil or criminal laws by failing to properly process applications for modifications of certain mortgages owned by the GSE s by devoting insufficient resources to its loss mitigation function and making misrepresentations to borrowers about timelines and other features associated with the HAMP modification process. STM believes that it has substantial defenses to the asserted allegations. While no determinations have been made, the Western District and STM are engaged in dialogue about potential resolution of the matter, and the Western District has indicated that they may pursue some form of action to impose substantial penalties on STM . Settlement of the matter will depend on the parties reaching mutual agreement on the terms of resolution, and no assurances can be given at this time that an acceptable settlement agreement will be reached.

Separately, we have committed to providing $500 million in consumer relief pursuant to the National Mortgage Servicing Settlement agreement in principle with certain parties. At March 31, 2014 , our financial statements reflect our estimated cost of the anticipated requirements of fulfilling our commitments. Legal documents formalizing the agreements in principle have been drafted defining the structure of consumer relief but have not yet been finalized, and therefore, the final terms of the consumer relief loss mitigation and lending offerings through which we will meet these consumer relief obligations could be subject to material changes or refinements. An expansion in the number and type of restructuring methods for consumer clients, including principal forgiveness, is expected as a result of these consumer relief commitments. Additionally, certain modification methods under consideration could be deemed to be economic concessions and result in additional modified loans being reported as TDR s.

See additional discussion related to HAMP and the Mortgage Servicing Settlement in Note 14 , “Contingencies,” to the Consolidated Financial Statements in this Form 10-Q.

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The following tables display our residential real estate TDR portfolio by modification type and payment status. Guaranteed loans that have been repurchased from Ginnie Mae under an early buyout clause and subsequently modified have been excluded from the table. Such loans totaled approximately $51 million and $54 million at March 31, 2014 and December 31, 2013 , respectively.

																								
Selected Residential TDR Data	 	 	 	 	 	 	 	 	 	 	Table 11		
 	March 31, 2014	
 	Accruing TDRs	 	Nonaccruing TDRs	
(Dollars in millions)	Current	 	Delinquent 1	 	Total	 	Current	 	Delinquent 1	 	Total	
Rate reduction		$755		 		$80		 		$835		 		$20		 		$52		 		$72		
Term extension	18		 	2		 	20		 	—		 	5		 	5		
Rate reduction and term extension	1,433		 	114		 	1,547		 	28		 	115		 	143		
Other 2	183		 	12		 	195		 	15		 	51		 	66		
Total		$2,389		 		$208		 		$2,597		 		$63		 		$223		 		$286		
 	 	 	 	 	 	 	 	 	 	 	 	
 	December 31, 2013	
 	Accruing TDRs	 	Nonaccruing TDRs	
(Dollars in millions)	Current	 	Delinquent  1	 	Total	 	Current	 	Delinquent  1	 	Total	
Rate reduction		$692		 		$90		 		$782		 		$27		 		$50		 		$77		
Term extension	17		 	4		 	21		 	1		 	6		 	7		
Rate reduction and term extension	1,439		 	135		 	1,574		 	27		 	127		 	154		
Other 2	180		 	13		 	193		 	16		 	54		 	70		
Total		$2,328		 		$242		 		$2,570		 		$71		 		$237		 		$308		
1 TDR s considered delinquent for purposes of this table were those at least thirty days past due.
2 Primarily consists of extensions and deficiency notes.

At March 31, 2014 , our total TDR portfolio was $3.1 billion and was composed of $2.9 billion , or 92% , of residential loans (predominantly first and second lien residential mortgages and home equity lines of credit), $137 million , or 4% , of commercial loans (predominantly income-producing properties), and $117 million , or 4% , of consumer loans.
Total TDR s only increased $1 million from December 31, 2013; however, the mix of TDR s changed as accruing TDR s increased $34 million , or 1% , offset by a decrease in nonaccruing TDR s of $33 million , or 8% .
Generally, interest income on restructured loans that have met sustained performance criteria and have been returned to accruing status is recognized according to the terms of the restructuring. Such recognized interest income was $32 million and $27 million during the first quarter of 2014 and 2013 , respectively. If all such loans had been accruing interest according to their original contractual terms, estimated interest income of $42 million and $36 million during the first quarter of 2014 and 2013 , respectively, would have been recognized.

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SELECTED FINANCIAL INSTRUMENTS CARRIED AT FAIR VALUE
The following is a discussion of the more significant financial assets and financial liabilities that are currently carried at fair value on the Consolidated Balance Sheets at March 31, 2014 and December 31, 2013 . For a complete discussion of our fair value elections and the methodologies used to estimate the fair values of our financial instruments, see Note 13 , “Fair Value Election and Measurement,” to the Consolidated Financial Statements in this Form 10-Q.

								
Trading Assets and Liabilities and Derivatives	 	 	Table 12		
 	 	
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Trading Assets and Derivatives:	 	 	 	
U.S. Treasury securities		$201		 		$219		
Federal agency securities	288		 	426		
U.S. states and political subdivisions	78		 	65		
MBS - agency	396		 	323		
CDO/CLO securities	3		 	57		
ABS	—		 	6		
Corporate and other debt securities	617		 	534		
CP	147		 	29		
Equity securities	60		 	109		
Derivatives 1	1,181		 	1,384		
Trading loans 2	1,877		 	1,888		
Total trading assets and derivatives		$4,848		 		$5,040		
Trading Liabilities and Derivatives:	 	 	 	
U.S. Treasury securities		$370		 		$472		
Corporate and other debt securities	297		 	179		
Equity securities	5		 	5		
Derivatives 1	369		 	525		
Total trading liabilities and derivatives		$1,041		 		$1,181		
1 Amounts include the impact of offsetting cash collateral received from and paid to the same derivative counterparties and the impact of netting derivative assets and derivative liabilities when a legally enforceable master netting agreement or similar agreement exists.
2 Includes loans related to TRS .

Trading Assets and Liabilities and Derivatives
Trading assets and derivatives decreased $192 million , or 4% , compared to December 31, 2013 , primarily driven by decreases in net derivatives and federal agency securities resulting from normal business activity, as well as a decrease in CDO/CLO securities due to the sale of investments during the first quarter of 2014. These decreases were partially offset by an increase in CP and corporate and other debt securities. Trading liabilities and derivatives decreased $140 million , or 12% , compared to December 31, 2013 , due to declines in net derivatives and U.S. Treasury securities, offset by an increase in corporate and other debt securities as a result of normal business activity. See Note 11 , "Derivative Financial Instruments," to the Consolidated Financial Statements in this Form 10-Q for additional information on derivatives.

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Securities Available for Sale	 	 	 	 	 	 	Table 13		
 	March 31, 2014	
(Dollars in millions)	Amortized
Cost	 	Unrealized
Gains	 	Unrealized
Losses	 	Fair
Value	
U.S. Treasury securities		$1,582		 		$7		 		$32		 		$1,557		
Federal agency securities	1,015		 	15		 	43		 	987		
U.S. states and political subdivisions	281		 	6		 	—		 	287		
MBS - agency	19,317		 	447		 	317		 	19,447		
MBS - private	147		 	2		 	—		 	149		
ABS	65		 	3		 	1		 	67		
Corporate and other debt securities	39		 	3		 	—		 	42		
Other equity securities 1	765		 	1		 	—		 	766		
Total securities AFS		$23,211		 		$484		 		$393		 		$23,302		
1 At March 31, 2014 , other equity securities included the following: $308 million in FHLB of Atlanta stock, $402 million in Federal Reserve Bank stock, $54 million in mutual fund investments, and $2 million of other. 

	
																
 	December 31, 2013	
(Dollars in millions)	Amortized
Cost	 	Unrealized
Gains	 	Unrealized
Losses	 	Fair
Value	
U.S. Treasury securities		$1,334		 		$6		 		$47		 		$1,293		
Federal agency securities	1,028		 	13		 	57		 	984		
U.S. states and political subdivisions	232		 	7		 	2		 	237		
MBS - agency	18,915		 	421		 	425		 	18,911		
MBS - private	155		 	1		 	2		 	154		
ABS	78		 	2		 	1		 	79		
Corporate and other debt securities	39		 	3		 	—		 	42		
Other equity securities 1	841		 	1		 	—		 	842		
Total securities AFS		$22,622		 		$454		 		$534		 		$22,542		
1 At December 31, 2013 , other equity securities included the following: $336 million in FHLB of Atlanta stock, $402 million in Federal Reserve Bank stock, $103 million in mutual fund investments, and $1 million of other.

			

	

Securities Available for Sale
The securities AFS portfolio is managed as part of our overall ALM process to optimize income and portfolio value over an entire interest rate cycle while mitigating the associated risks. Changes in the size and composition of the portfolio during the first quarter of 2014 reflect our efforts to maintain a high quality portfolio while managing our interest rate and liquidity risk profile. The amortized cost of the portfolio increased $589 million during the first quarter of 2014, primarily due to increased holdings of agency MBS and U.S. Treasury securities as a result of normal portfolio activity. The fair value of the portfolio increased $760 million due to the amortized cost increase and an increase of $171 million in market value due to a decline in interest rates during the quarter. Additionally, during the quarter, our holdings in ABS and private MBS declined due to cash flow run-off.
During the first quarter of 2014, we recorded $1 million in net realized losses from the sale of securities AFS , compared to net realized gains of $2 million during the first quarter of 2013. Net realized gains during the first quarter of 2013 included a $1 million OTTI loss recognized in earnings. For additional information on composition and valuation assumptions related to securities AFS , see Note 3 , "Securities Available for Sale," and the “Trading Assets and Derivatives and Securities Available for Sale” section of Note 13 , “Fair Value Election and Measurement,” to the Consolidated Financial Statements in this Form 10-Q.

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For the first quarter of 2014, the average yield, on a FTE basis, for the securities AFS portfolio was 2.71% , compared with 2.57% for the first quarter of 2013. The yield increase was driven by less MBS premium amortization associated with lower cash flow due to higher mortgage rates. Our total investment securities portfolio had an effective duration of 4.5 years at March 31, 2014 compared to 4.7 years at December 31, 2013 due to faster prepayment assumptions associated with lower mortgage rates at the end of the quarter. Effective duration is a measure of price sensitivity of a bond portfolio to an immediate change in market interest rates, taking into consideration embedded options. An effective duration of 4.5 years suggests an expected price change of 4.5 % for a one percent instantaneous change in market interest rates.
The credit quality and liquidity profile of the securities portfolio remained strong at March 31, 2014 , and consequently, we have the flexibility to respond to changes in the economic environment and take actions as opportunities arise to manage our interest rate risk profile and balance liquidity against inves t ment returns. Over the longer term, the size and composition of the investment portfolio will reflect balance sheet trends, our overall liquidity, and interest rate risk management objectives. Accordingly, the size and composition of the investment portfolio could change meaningfully over time.
Federal Home Loan Bank and Federal Reserve Bank Stock
We hold capital stock in the FHLB of Atlanta and in the Federal Reserve Bank. In order to be an FHLB member, we are required to purchase capital stock in the FHLB . In exchange, members take advantage of competitively priced advances as a wholesale funding source and access grants and low-cost loans for affordable housing and community-development projects, amongst other benefits. At March 31, 2014 , we held a total of $308 million of capital stock in the FHLB , a decrease of $28 million compared to December 31, 2013 . In order to become a member of the Federal Reserve System, regulations require that we hold a certain amount of capital stock as either a percentage of the Bank ’s capital or as a percentage of total deposit liabilities. At March 31, 2014 , we held $402 million of Federal Reserve Bank stock, unchanged from December 31, 2013 .

	
																		
BORROWINGS	 	 	 	 	 	 	 	 	 	
 	 	 	 	 	 	 	 	 	 	
Short-Term Borrowings	 	 	 	 	 	 	 	 	Table 14		
 	March 31, 2014	 	Three Months Ended March 31, 2014	
 	Balance	 	Rate	 	Daily Average	 	Maximum
Outstanding at
any Month-End	
(Dollars in millions)				 	Balance	 	Rate	 		
Funds purchased 1		$1,269		 	0.06	%	 		$989		 	0.08	%	 		$1,375		
Securities sold under agreements to repurchase 1	2,133		 	0.12		 	2,202		 	0.10		 	2,228		
Other short-term borrowings	5,277		 	0.24		 	5,588		 	0.24		 	5,742		
 	 	 	 	 	 	 	 	 	 	
 	March 31, 2013	 	Three Months Ended March 31, 2013	
 	Balance	 	Rate	 	Daily Average	 	Maximum
Outstanding at
any Month-End	
(Dollars in millions)				 	Balance	 	Rate	 		
Funds purchased 1		$605		 	0.09	%	 		$716		 	0.11	%	 		$664		
Securities sold under agreements to repurchase 1	1,854		 	0.20		 	1,705		 	0.19		 	1,854		
Other short-term borrowings	4,169		 	0.29		 	3,721		 	0.29		 	4,169		
1 Funds purchased and securities sold under agreements to repurchase mature overnight or at a fixed maturity generally not exceeding three months. Rates on overnight funds reflect current market rates. Rates on fixed maturity borrowings are set at the time of the borrowings.

Short-Term Borrowings
Our total period-end short-term borrowings increased $2.1 billion , or 31% , from March 31, 2013 , due to a $1.1 billion increase in other short-term borrowings, a $664 million increase in funds purchased, and a $279 million increase in securities sold under agreements to repurchase. The increase in other short-term borrowings was driven by a $1.0 billion increase in FHLB advances.
During the three months ended March 31, 2014 , our total daily average short-term borrowings increased $2.6 billion , or 43% , compared to the three months ended March 31, 2013 . The increase was primarily due to an increase in daily average balances for other short-term borrowings of $1.9 billion , driven by a $1.8 billion increase in daily average balances for FHLB advances. We also experienced an increase in securities sold under agreements to repurchase of $497 million , which was due to ordinary balance sheet management practices.

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Our daily average balances for securities sold under agreements to repurchase and other short-term borrowings during the three months ended March 31, 2014 were higher than our period-end balances due to normal fluctuations resulting from ordinary balance sheet management practices. None of our maximum outstanding balances at any month-end during the three months ended March 31, 2014 were materially different than the respective period-end balances at March 31, 2014 .
Long-Term Debt

				
 	 	 	 	
During the first quarter of 2014 , our long-term debt increased $865 million , or 8% . The increase was primarily due to the January 2014 issuances under our Global Bank Note program of $250 million of 3-year floating rate senior notes which pay a floating coupon rate of 3-month LIBOR plus 44 basis points and $600 million of 3-year senior notes that pay a fixed annual coupon rate of 1.35% . We may call both issuances beginning on January 15, 2017, and they will mature on February 15, 2017. These issuances allowed us to add to our funding sources at low borrowing rates. Average long-term debt for the three months ended March 31, 2014 increased $2.0 billion , or 21% , compared to the average for the three months ended March 31, 2013 , driven by the issuance of $850 million of senior notes mentioned above, as well as other long-term debt issuances during 2013.

Subsequent to quarter end, we issued $650 million of 5-year senior notes. The notes pay a fixed annual coupon rate of 2.50% and will mature on May 1, 2019. We may call the notes beginning on April 1, 2019. There have been no other material changes in our long-term debt, as described in our 2013 Annual Report on Form 10-K, since December 31, 2013.

CAPITAL RESOURCES
Our primary federal regulator, the Federal Reserve , measures capital adequacy within a framework that makes capital requirements relative to the risk profiles of individual banking companies. The guidelines risk weight assets and off-balance sheet risk exposures according to predefined classifications, creating a base from which to compare capital levels. Tier 1 capital primarily includes realized equity and qualified preferred instruments, less purchase accounting intangibles such as goodwill and core deposit intangibles, and certain other regulatory deductions. Total capital consists of Tier 1 capital and Tier 2 capital, which includes qualifying portions of subordinated debt, ALLL up to a maximum of 1.25% of RWA , and 45% of the unrealized gain on equity securities. Additionally, mark-to-market adjustments related to our estimated credit spreads for debt and index linked CD s accounted for at fair value are excluded from regulatory capital.
Both the Company and the Bank are subject to minimum Tier 1 capital and Total capital ratios of 4% and 8%, respectively. To be considered “well-capitalized,” ratios of 6% and 10%, respectively, are required. Additionally, the Company and the Bank are subject to requirements for the Tier 1 leverage ratio, which measures Tier 1 capital against average total assets less certain deductions, as calculated in accordance with regulatory guidelines. The minimum and well-capitalized leverage ratios are 3% and 5%, respectively.
The concept of Tier 1 common equity, the portion of Tier 1 capital that is considered common equity, was first introduced in the 2009 SCAP , and represents the portion of Tier 1 capital that is attributable to common shareholders. Our primary regulator, rather than U.S. GAAP , defines Tier 1 common equity and the Tier 1 common equity ratio. As a result, our calculation of these measures may differ from those of other financial services companies that calculate them. However, Tier 1 common equity and the Tier 1 common equity ratio continue to be important factors which regulators examine in evaluating financial institutions; therefore, we present these measures to allow for evaluations of our capital. Further, on October 11, 2013, the Federal Reserve published final rules in the Federal Register related to required minimum capital ratios that become effective for us on January 1, 2015. See further discussion below under " Basel III ."

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Regulatory Capital Ratios	 	 	Table 15		
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Tier 1 capital		$16,374		 		$16,073		
Total capital	19,265		 	19,052		
RWA	150,432		 	148,746		
Average total assets for leverage ratio	171,046		 	167,848		
Tier 1 common equity:	 	 	 	
Tier 1 capital		$16,374		 		$16,073		
Less:	 	 	 	
Qualifying trust preferred securities	627		 	627		
Preferred stock	725		 	725		
Allowable minority interest	126		 	119		
Tier 1 common equity		$14,896		 		$14,602		
Risk-based ratios:	 	 	 	
Tier 1 common equity 1	9.90	%	 	9.82	%	
Tier 1 capital	10.88		 	10.81		
Total capital	12.81		 	12.81		
Tier 1 leverage ratio	9.57		 	9.58		
Total shareholders’ equity to assets	12.15		 	12.22		
1 At March 31, 2014 our Basel III CET 1 ratio as calculated under the final Basel III capital rules was estimated to be 9.7% . See the "Reconcilement of Non- U.S. GAAP Measures" section in this MD&A for a reconciliation of the current Basel I ratio to the estimated Basel III ratio.

At March 31, 2014 , our capital ratios were well above current regulatory requirements and our Tier 1 capital ratios increased during the quarter driven by an increase in retained earnings. Partially offsetting higher capital was an increase in our RWA from December 31, 2013 , primarily the result of loan growth during the first quarter of 2014 and an increase in off-balance sheet unused lending commitments.
During the first quarter of 2014 , we declared and paid common dividends totaling $54 million , or $0.10 per common share, compared with $27 million , or $0.05 per common share during the first quarter of 2013 . Additionally, we declared and paid $9 million preferred dividends during the first quarter of 2014 and 2013 .
Substantially all of our retained earnings are undistributed earnings of the Bank , which are restricted by various regulations administered by federal and state bank regulatory authorities. At March 31, 2014 and December 31, 2013 , retained earnings of the Bank available for payment of cash dividends to the Parent Company under these regulations totaled approximately $2.2 billion and $2.6 billion, respectively.

During the first quarter of 2014, we announced capital plans upon completion of the Federal Reserve 's review of and non-objection to our capital plan in conjunction with the 2014 CCAR . Our capital plans include repurchase of common stock, an increase in the common stock dividend, and maintaining the current level of preferred stock dividends. Specifically, the Board has approved the repurchase of up to $450 million of our outstanding common stock between the second quarter of 2014 and the first quarter of 2015, as well as a common stock dividend in the second quarter of $0.20 per common share, which reflects an increase from the current $0.10 per common share. During the first quarter of 2014, we repurchased $50 million of our outstanding common stock, which completed our authorized share repurchases in conjunction with the 2013 capital plan.

Basel III
The Dodd-Frank Act will impact the composition of our capital elements in at least two ways over the next several years. First, the Dodd-Frank Act authorizes the Federal Reserve to enact “prudential” capital requirements which require greater capital levels than presently required and which vary among financial institutions based on size, risk, complexity, and other factors. As expected, the Federal Reserve used this authority by publishing final rules on October 11, 2013. The rules require banking organizations such as us to meet revised minimum regulatory capital ratios beginning on January 1, 2015, and begin the transition period for the revised definitions of regulatory capital and the revised regulatory capital adjustments and deductions, as well as comply with the standardized approach for determining RWA s. Second, a portion of the Dodd-Frank Act , sometimes referred to as the Collins Amendment, directs the Federal Reserve to adopt new capital requirements for certain bank holding companies, including us, which are at least as stringent as those applicable to insured depositary institutions. Furthermore, beginning January 1, 2016, these rules introduce a capital conservation buffer, which places restrictions on the amount of retained earnings that may be used for distributions or discretionary bonus payments as risk-based capital ratios approach their respective “adequately capitalized” minimums.

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Under the final rules, the minimum capital requirements will be a CET 1 ratio of 4.5%; Tier 1 Capital ratio of 6%; Total Capital ratio of 8%; and U.S. Leverage ratio of 4%. The rules include a capital conservation buffer of 2.5% of RWA that is effectively layered on top of the minimum capital risk-based ratios. At March 31, 2014 , we believe each of our regulatory capital ratios exceeds their respective minimum capital ratio requirements under the final rules, as well as the 2.5% capital conservation buffer, when measured on a fully-phased-in basis.

Furthermore, the final Basel III capital rules require the phase out of non-qualifying Tier 1 Capital instruments such as trust preferred securities. As such, over a two year period beginning on January 1, 2015, approximately $627 million in principal amount of Parent Company trust preferred and other hybrid capital securities currently outstanding will no longer qualify for Tier 1 capital treatment, but instead will only qualify for Tier 2 capital treatment. Accordingly, we anticipate that, by January 1, 2016, all $627 million of our outstanding trust preferred securities will lose Tier 1 capital treatment, and will be reclassified as Tier 2 capital. We do not expect any impact to our total capital ratio as a result of the transition to Tier 2 capital.

CRITICAL ACCOUNTING POLICIES

There have been no significant changes to our Critical Accounting Policies as described in our 2013 Annual Report on Form 10-K.

ENTERPRISE RISK MANAGEMENT

There have been no significant changes to our Enterprise Risk Management as described in our 2013 Annual Report on Form 10-K.
Credit Risk Management
There have been no significant changes in our credit risk management practices as described in our 2013 Annual Report on Form 10-K.
Operational Risk Management
There have been no significant changes in our operational risk management practices as described in our 2013 Annual Report on Form 10-K.

Market Risk Management
Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices, and other relevant market rates or prices. Interest rate risk, defined as the exposure of net interest income and MVE to adverse movements in interest rates, is our primary market risk and mainly arises from the structure of our balance sheet, which includes all loans. Variable rate loans, prior to any hedging related actions, are approximately 57% of total loans and after giving consideration to hedging related actions, are approximately 43% of total loans. We are also exposed to market risk in our trading instruments carried at fair value. ALCO meets regularly and is responsible for reviewing our open positions and establishing policies to monitor and limit exposure to market risk.
Market Risk from Non-Trading Activities
The primary goal of interest rate risk management is to control exposure to interest rate risk, within policy limits approved by the Board . These limits and guidelines reflect our tolerance for interest rate risk over both short-term and long-term horizons. No limit breaches occurred during the first three months of 2014 .
The major sources of our non-trading interest rate risk are timing differences in the maturity and repricing characteristics of assets and liabilities, changes in the shape of the yield curve, and the potential exercise of explicit or embedded options. We measure these risks and their impact by identifying and quantifying exposures through the use of sophisticated simulation and valuation models, which, as described in additional detail below, are employed by management to understand net interest income at risk and MVE at risk. These measures show that our interest rate risk profile is slightly asset sensitive at March 31, 2014 .
MVE and net interest income sensitivity are complementary interest rate risk metrics and should be viewed together. Net interest income sensitivity captures asset and liability repricing mismatches for the first year inclusive of forecast balance sheet changes and is considered a shorter term measure, while MVE sensitivity captures mismatches within the period end balance sheets through the financial instruments' respective maturities and is considered a longer term measure.

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A positive net interest income sensitivity in a rising rate environment indicates that over the forecast horizon of one year, asset based income will increase more quickly than liability based expense due to balance sheet composition. A negative MVE sensitivity in a rising rate environment indicates that the value of financial assets will decrease more than the value of financial liabilities.
One of the primary methods that we use to quantify and manage interest rate risk is simulation analysis, which we use to model net interest income from assets, liabilities, and derivative positions under various interest rate scenarios and balance sheet structures. This analysis measures the sensitivity of net interest income over a two year time horizon, which differs from the interest rate sensitivities in Table 16 , which are prescribed to be over a one year time horizon. Key assumptions in the simulation analysis (and in the valuation analysis discussed below) relate to the behavior of interest rates and spreads, the changes in product balances, and the behavior of loan and deposit clients in different rate environments. This analysis incorporates several assumptions, the most material of which relate to the repricing characteristics and balance fluctuations of deposits with indeterminate or non-contractual maturities.
As the future path of interest rates cannot be known, we use simulation analysis to project net interest income under various scenarios including implied forward and deliberately extreme and perhaps unlikely scenarios. The analyses may include rapid and gradual ramping of interest rates, rate shocks, basis risk analysis, and yield curve twists. Specific strategies are also analyzed to determine their impact on net interest income levels and sensitivities.
The sensitivity analysis included below is measured as a percentage change in net interest income due to instantaneous moves in benchmark interest rates. Estimated changes set forth below are dependent upon material assumptions such as those previously discussed.

				
 	 	 	Table 16	
 	 	 	 	
 	Estimated % Change in
Net Interest Income Over 12 Months 1	
(Basis points)	March 31, 2014	 	December 31, 2013	
Rate Change	 	 	 	
+200	4.5%	 	1.8%	
+100	2.3%	 	1.0%	
 -25	(0.9)%	 	(0.8)%	
1 Estimated % change of net interest income is reflected on a non-FTE basis.

The increase in net interest income asset sensitivity compared to December 31, 2013, is due to changes in balance sheet composition.

We also perform valuation analysis, which we use for discerning levels of risk present in the balance sheet and derivative positions that might not be taken into account in the net interest income simulation horizon. Whereas net interest income simulation highlights exposures over a relatively short time horizon, valuation analysis incorporates all cash flows over the estimated remaining life of all balance sheet and derivative positions. The valuation of the balance sheet, at a point in time, is defined as the discounted present value of asset cash flows and derivative cash flows minus the discounted present value of liability cash flows, the net of which is referred to as MVE . The sensitivity of MVE to changes in the level of interest rates is a measure of the longer-term repricing risk and options risk embedded in the balance sheet. Similar to the net interest income simulation, MVE uses instantaneous changes in rates. However, MVE values only the current balance sheet and does not incorporate the growth assumptions that are used in the net interest income simulation model. As with the net interest income simulation model, assumptions about the timing and variability of balance sheet cash flows are critical in the MVE analysis. Particularly important are the assumptions driving prepayments and the expected changes in balances and pricing of the indeterminate deposit portfolios. At March 31, 2014 , the MVE profile indicates a decline in net balance sheet value due to instantaneous upward changes in rates. MVE sensitivity is reported in both upward and downward rate shocks. 

	
				
Market Value of Equity Sensitivity	 	 	Table 17	
 	 	 	 	
 	Estimated % Change in MVE	
(Basis points)	March 31, 2014	 	December 31, 2013	
Rate Change	 	 	 	
+200	(6.1)%	 	(8.0)%	
+100	(2.7)%	 	(3.8)%	
 -25	0.5%	 	0.8%	

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The decrease in MVE sensitivity from December 31, 2013 is primarily due to an aging of interest rate swaps, fixed rate debt issuances, and the annual assumption review of indeterminate maturity deposits. While an instantaneous and severe shift in interest rates was used in this analysis to provide an estimate of exposure under an extremely adverse scenario, we believe that a gradual shift in interest rates would have a much more modest impact. Since MVE measures the discounted present value of cash flows over the estimated lives of instruments, the change in MVE does not directly correlate to the degree that earnings would be impacted over a shorter time horizon (i.e., the current year). Further, MVE does not take into account factors such as future balance sheet growth, changes in product mix, changes in yield curve relationships, and changing product spreads that could mitigate the adverse impact of changes in interest rates. The net interest income simulation and valuation analyses do not include actions that management may undertake to manage this risk in response to anticipated changes in interest rates.
Market Risk from Trading Activities
Under established policies and procedures, we manage market risk associated with trading activities using a VAR approach that takes into account exposures resulting from interest rate risk, equity risk, foreign exchange risk, credit spread risk and commodity risk. For trading portfolios, VAR measures the estimated maximum loss from a trading position, given a specified confidence level and time horizon. VAR results are monitored daily for each trading portfolio against established limits. For risk management purposes, our VAR calculation is based on a historical simulation and measures the potential trading losses using a one-day holding period at a one-tail, 99% confidence level. This means that, on average, trading losses are expected to exceed VAR one out of 100 trading days or two to three times per year. While VAR can be a useful risk management tool, it does have inherent limitations including the assumption that past market behavior is indicative of future market performance. As such, VAR is only one of several tools used to manage trading risk. Other tools used to actively manage trading risk include scenario analysis, stress testing, profit and loss attribution and stop loss limits.
In addition to VAR , in accordance with the 2013 Market Risk Rule, we also calculate Stressed VAR , which is used as a component of the total market risk-based capital charge. We calculate the Stressed VAR risk measure using a ten-day holding period at a one-tail, 99% confidence level and employ a historical simulation approach based on a continuous twelve-month historical window that reflects a period of significant financial stress to our portfolio. As such, our Stressed VAR calculation uses the same methodology and models as regular VAR , which is a requirement under the Market Risk Rule.

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The following table presents VAR and Stressed VAR for the three months ended March 31 , as well as VAR by Risk Factor at March 31, 2014 and December 31, 2013 :

								
Value at Risk Profile	 	 	Table 18		
 	 	 	 	
 	Three Months Ended March 31	
(Dollars in millions)	2014	 	2013	
VAR (1-day holding period)	 	 	 	
Ending		$2		 		$8		
High	3		 	8		
Low	2		 	3		
Average	2		 	5		
 	 	 	 	
Stressed VAR (10-day holding period)	 	 	 	
Ending		$26		 		$22		
High	30		 	42		
Low	18		 	12		
Average	23		 	24		
 	 	 	 	
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
VAR by Risk Factor (1-day holding period)	 	 	 	
Commodity price risk		$—		 		$—		
Equity price risk	1		 	2		
Foreign exchange risk	—		 	—		
Interest rate risk	2		 	2		
Credit spread risk	2		 	2		
VAR (1-day diversified) total	2		 	3		

The trading portfolio, measured in terms of VAR , is predominantly comprised of four material sub-portfolios of covered positions: Equity Derivatives, Fixed Income Securities, Interest Rate Derivatives and Credit Trading. While there were no material changes in composition of the trading portfolio during the first quarter of 2014 , risk reducing activities, primarily in our equity derivatives and fixed income business during the latter half of 2013, resulted in lower VAR at March 31, 2014 compared to March 31, 2013 . The trading portfolio of covered positions did not contain any correlation trading positions or on- or off-balance sheet securitization positions during the first quarter of 2014 .

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In accordance with the Market Risk Rule, we evaluate the accuracy of our VAR model through daily backtesting by comparing daily trading gains and losses (excluding fees, commissions, reserves, net interest income, and intraday trading) with the corresponding daily VAR -based measures. As illustrated below for the twelve months ended March 31, 2014 , there were no instances where trading losses exceeded firmwide VAR .

We have valuation policies, procedures and methodologies for all covered positions. Additionally, reporting of trading positions is in accordance with U.S. GAAP and is subject to independent price verification. See Note 11 , "Derivative Financial Instruments" and Note 13 , "Fair Value Election and Measurement" to the Consolidated Financial Statements in this Form 10-Q and "Critical Accounting Policies" in our 2013 Annual Report on Form 10-K for discussion of valuation policies, procedures, and methodologies .

Model risk management: Our model risk management approach for validating and evaluating the accuracy of internal and vended models and associated processes includes developmental and implementation testing and on-going monitoring and maintenance performed by the various model owners. Our MRMG regularly performs independent model validations for the VAR and stressed VAR models. The validations include evaluation of all model-owner authored documentation and model-owner developed monitoring and maintenance plans and reports. In addition, the MRMG performs its own testing. Due to ongoing developments in financial markets, evolution in modeling approaches, and for purposes of model enhancement, we assess all VAR models regularly through the monitoring and maintenance process.

Stress testing: We use a comprehensive range of stress testing techniques to help monitor risks across trading desks and to augment standard daily VAR reporting. The stress testing framework is designed to quantify the impact of rare and extreme historical but plausible stress scenarios that could lead to large unexpected losses. In addition to performing firmwide stress testing of our aggregate trading portfolio, additional types of secondary stress tests including historical repeats and simulations using hypothetical risk factor shocks are also performed. Across our comprehensive stress testing framework, all trading positions across each applicable market risk category (interest rate risk, equity risk, foreign exchange risk, spread risk and commodity risk) are included. We review stress testing scenarios on an ongoing basis and make updates as necessary to ensure that both current and potential emerging risks are appropriately captured.

Trading portfolio capital adequacy:  We assess capital adequacy on a regular basis, based on estimates of our risk profile and capital positions under baseline and stressed scenarios. Scenarios consider material risks, including credit risk, market risk and operational risk. Our assessment of capital adequacy arising from market risk also includes a review of risk arising from material portfolios of covered positions. See “Capital Resources” in this MD&A for additional discussion of capital adequacy.

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Liquidity Risk Management

Liquidity risk is the risk of being unable, at a reasonable cost, to meet financial obligations as they come due. We manage liquidity risk like our other market risks, utilizing three lines of defense as described below. These lines of defense are designed to mitigate our three primary liquidity risks: structural (“mismatch”) liquidity risk, market liquidity risk, and contingent liquidity risk. Structural liquidity risk arises from our maturity transformation activities and balance sheet structure, which may create mismatches in the timing of cash inflows and outflows. Market liquidity risk, which we also describe as refinancing or refunding risk, constitutes the risk that we could lose access to the financial markets or the cost of such access may rise to undesirable levels. Contingent liquidity risk arises from rare and severely adverse liquidity events; these events may be idiosyncratic or systemic.

We mitigate these risks utilizing a variety of tested liquidity management techniques in keeping with regulatory guidance and industry best practices. For example, we mitigate structural liquidity risk by structuring our balance sheet prudently so that we fund less liquid assets, such as loans, with stable funding sources, such as retail and wholesale deposits, long-term debt, and capital. We mitigate market liquidity risk by maintaining diverse borrowing resources to fund projected cash needs and structuring our liabilities to avoid maturity concentrations. We model contingent liquidity risk from a range of potential adverse circumstances in our contingency funding scenarios. These scenarios inform the amount of contingency liquidity sources we maintain as a buffer to ensure we can meet our obligations in a timely manner under adverse events.

Governance. We maintain a comprehensive liquidity risk governance structure in keeping with regulatory guidance and industry best practices. Our Board , through the BRC , oversees liquidity risk management and establishes our liquidity risk tolerance via a set of cascading risk limits. The BRC reviews and approves risk policies to establish these limits and regularly reviews reports prepared by senior management to monitor compliance with these policies. The Board charges the CEO with determining corporate strategies in accordance with its risk tolerance and the CEO is a member of our ALCO , which is the executive level committee with oversight of liquidity risk management. The ALCO regularly monitors our liquidity and compliance with liquidity risk limits, and also reviews and approves liquidity management strategies and tactics.

Management and Reporting Framework . We found our governance structure on and mitigate liquidity risk using three lines of defense. Corporate Treasury constitutes the first line of defense, managing consolidated liquidity risks we incur in the course of our business. Under the oversight of the ALCO , Corporate Treasury thereby assumes responsibility for identifying, measuring, monitoring, reporting and managing our liquidity risks. In so doing, Corporate Treasury develops and implements short- and long-term liquidity management strategies, funding plans and liquidity stress tests. Corporate Treasury primarily monitors and manages liquidity risk at the Parent Company and Bank levels as the non-bank subsidiaries are relatively small and these subsidiaries ultimately rely upon the Parent Company as a source of liquidity in adverse environments. However, Corporate Treasury also monitors liquidity developments in and maintains a regular dialogue with other legal entities within SunTrust.

Our MRM group constitutes our second line of defense in liquidity risk management. MRM conducts independent oversight and governance of liquidity risk management activities. For example, MRM works with Corporate Treasury to ensure our liquidity risk management practices conform to applicable laws and regulations and evaluates key assumptions incorporated in our contingency funding scenarios.

Our internal audit function provides a third line of defense in liquidity risk management. The role of internal audit is to provide assurance through an independent assessment of the adequacy of internal controls in the first two lines of defense. These controls consist of procedural documentation, approval processes, reconciliations and other mechanisms employed by the first two lines of defense in ensuring that liquidity risk is consistent with applicable policies, procedures, laws and regulations.

Uses of Funds. Our primary uses of funds include the extension of loans and credit, the purchase of investment securities, working capital, and debt and capital service. The Bank and the Parent Company borrow in the money markets using instruments such as Fed funds , Eurodollars, and CP . At March 31, 2014 , the Parent Company had no CP outstanding and the Bank retained a material cash position in its Federal Reserve account. The Parent Company also retains a material cash position, in accordance with our policies and risk limits, discussed in greater detail below.

We assess liquidity needs that may occur in both the normal course of business and times of unusual adverse events, considering both on and off-balance sheet arrangements and commitments that may impact liquidity in certain business environments. We have contingency funding scenarios and plans that assess liquidity needs that may arise from certain stress events such as severe economic recessions, financial market disruptions and credit rating downgrades. Factors that affect our credit ratings include, but are not limited to, the credit risk profile of our assets, the adequacy of our ALLL , the level and stability of our earnings, the liquidity profile of both the Bank and the Parent Company , the economic environment, and the adequacy of our capital base. At March 31, 2014 , both S&P and Fitch maintained a "Positive" outlook on our credit ratings based on our

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improving overall risk profile and asset quality, solid liquidity profile, and sound capital position. Moody’s maintained a “Stable” outlook on our credit ratings at March 31, 2014 . Future credit rating downgrades are possible, although not currently anticipated given the "Positive" and “Stable” credit rating outlooks.

	
						
Debt Credit Ratings and Outlook	 	 	 	 	Table 19	
 	March 31, 2014	
 	Moody’s	  	S&P	  	Fitch	
SunTrust Banks, Inc.	 	  	 	  	 	
Short-term	P-2	  	A-2	  	F2	
Senior long-term	Baa1	  	BBB	  	BBB+	
SunTrust Bank	 	  	 	  	 	
Short-term	P-2	  	A-2	  	F2	
Senior long-term	A3	  	BBB+	  	BBB+	
Outlook	Stable	  	Positive	  	Positive	

Although the Bank’s investment portfolio is a use of funds, we manage that investment portfolio primarily as a store of liquidity, maintaining the super-majority (approximately 94 percent) of its securities in liquid and high-grade asset classes such as agency MBS, agency debt, and U.S. Treasury securities; nearly all of those liquid, high-grade securities qualify as Level 1 or Level 2 high-quality liquid assets under the proposed rule to implement the LCR for U.S. banks. At March 31, 2014, the Bank’s AFS investment portfolio contained $11.2 billion of unencumbered securities at book value.

Sources of Funds. Our primary source of funds is a large, stable retail deposit base. Core deposits, predominantly made up of consumer and commercial deposits originated primarily from our retail branch network, are our largest and most cost-effective source of funding. Core deposits increased to $130.9 billion at March 31, 2014 , from $127.7 billion at December 31, 2013 .

We also maintain access to diversified resources for both secured and unsecured wholesale funding. These uncommitted sources include Fed funds purchased from other banks, securities sold under agreements to repurchase, negotiable CD s, offshore deposits, FHLB advances, Global Bank Notes, and CP . Aggregate wholesale funding increased to $18.8 billion at March 31, 2014 from $17.3 billion at December 31, 2013 . Net short-term unsecured borrowings, which includes wholesale domestic and foreign deposits as well as Fed funds purchased, increased modestly from $4.9 billion at December 31, 2013 to $5.1 billion at March 31, 2014 .

As mentioned above, the Bank and Parent Company maintain programs to access the debt capital markets. The Parent Company maintains an SEC shelf registration from which it may issue senior or subordinated notes and various capital securities such as common or preferred stock. Our Board has authorized the issuance of up to $5.0 billion of such securities, of which approximately $3.6 billion of issuance capacity remained available at March 31, 2014 .

The Bank maintains a Global Bank Note program under which it may issue senior or subordinated debt with various terms. During the first quarter of 2014, the Bank issued $850 million of 3-year senior notes consisting of $600 million 1.35% fixed-rate notes and $250 million 3-month LIBOR+44 basis points floating-rate notes. We may call either or both notes at par one month prior to their final maturity date, February 15, 2017. At March 31, 2014 , the Bank retained $36.1 billion of remaining capacity to issue notes under the Global Bank Note program.

Our issuance capacity under these Bank and Parent Company programs refers to authorization granted by our Board , which is formal program capacity and not a commitment to purchase by any investor. Debt and equity securities issued under these programs are designed to appeal primarily to domestic and international institutional investors. Institutional investor demand for these securities depends upon numerous factors, including but not limited to our credit ratings and investor perception of financial market conditions and the health of the banking sector. Therefore, our ability to access these markets in the future could be impaired for either systemic or idiosyncratic reasons.

As mentioned above, we maintain contingency funding scenarios to anticipate and manage the likely impact of impaired capital markets access and other adverse liquidity circumstances. Our contingency plans also provide for continuous monitoring of net borrowed funds dependence and available sources of contingency liquidity. These sources of contingency liquidity include available cash reserves; the ability to sell, pledge, or borrow against unencumbered securities in the Bank ’s investment portfolio; the capacity to borrow from the FHLB system; and the capacity to borrow at the Federal Reserve Discount Window.

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The following table presents period end and average balances from these four sources for the first quarter of 2014 and 2013. We believe these contingency liquidity sources exceed any contingent liquidity needs measured in our contingency funding scenarios.

																
Contingency Liquidity Sources	 	 	 	Table 20		
 	March 31, 2014	 	March 31, 2013	
(Dollars in billions)	As of	 	Average for the Three Months Ended ¹ 	 	As of	 	Average for the Three Months Ended ¹ 	
Excess reserves		$4.6		 		$2.8		 		$1.9		 		$1.5		
Free and liquid investment portfolio securities 2	11.2		 	10.2		 	12.2		 	11.8		
FHLB borrowing capacity	14.8		 	14.0		 	13.7		 	14.8		
Discount Window borrowing capacity	19.8		 	19.8		 	18.1		 	18.3		
Total		$50.4		 		$46.8		 		$45.9		 		$46.4		
1 Average based upon month-end data, except excess reserves, which is based upon a daily average.
2 Includes $308 million and $268 million of FHLB of Atlanta stock and $402 million and $402 million of Federal Reserve Bank stock at March 31, 2014 and 2013, respectively.

Parent Company Liquidity. Our primary measure of Parent Company liquidity is the length of time the Parent Company can meet its existing and certain forecasted obligations using its cash resources. We measure and manage this metric, "Months to Required Funding," using forecasts of both normal and adverse conditions. Under adverse conditions, we measure how long the Parent Company can meet its capital and debt service obligations after experiencing material attrition of short-term, unsecured funding and without the support of dividends from the Bank or access to the capital markets. At March 31, 2014 , the Parent's Months to Required Funding remained well in excess of current ALCO and Board limits. The BRC regularly reviews this and other liquidity risk metrics. In accordance with these risk limits established by ALCO and the Board , we manage the Parent Company ’s liquidity by structuring its net maturity schedule to minimize the amount of debt maturing within a short period of time. No Parent Company debt matured during 2013 and no material Parent Company debt is scheduled to mature in 2014 or 2015. A majority of the Parent Company ’s liabilities are long-term in nature, coming from the proceeds of issuances of our capital securities and long-term senior and subordinated notes.

We manage the Parent Company to maintain most of its liquid assets in cash and securities that it could quickly convert to cash. Unlike the Bank , it is not typical for the Parent Company to maintain a material investment portfolio of publicly traded securities. We manage the Parent Company cash balance to provide sufficient liquidity to fund all forecasted obligations (primarily debt and capital service) for an extended period of months in accordance with our risk limits.

The primary uses of Parent Company liquidity include debt service, dividends on capital instruments, the periodic purchase of investment securities, loans to our subsidiaries, and common share repurchases. See further details of the authorized common share repurchases in the "Capital Resources" section of this MD&A and in Part II, "Item 2. Unregistered Sales of Equity Securities and Use of Proceeds" in this Form 10-Q. We fund corporate dividends with Parent Company cash, the primary sources of which are dividends from our banking subsidiary and proceeds from the issuance of debt and capital securities. We are subject to both state and federal banking regulations that limit our ability to pay common stock dividends in certain circumstances.

Recent Developments. Subsequent to quarter end, we issued $650 million of 5-year senior notes. The notes pay a fixed annual coupon rate of 2.50% and will mature on May 1, 2019. We may call the notes beginning on April 1, 2019.

Other Liquidity Considerations. Numerous legislative and regulatory proposals currently outstanding may have an effect on our liquidity if they become effective. For example, on October 24, 2013, the Federal Reserve published proposed rules to implement the LCR for U.S. banks. The LCR would require banks to hold unencumbered, high-quality, liquid assets sufficient to withstand projected cash outflows under a prescribed liquidity stress scenario. The LCR is proposed to be phased-in as a regulatory requirement beginning January 1, 2015. While the potential impact of this and other regulatory proposals cannot be fully quantified at present, we believe that our strong core banking franchise and prudent liquidity management practices will position us well to comply with the new standards as they become effective.

In 2011, the Federal Reserve published proposed measures to strengthen regulation and supervision of large bank holding companies and systemically important nonbank financial firms, pursuant to Sections 165 and 166 of the Dodd-Frank Act . In February 2014, the Federal Reserve approved final rules to implement these “enhanced prudential standards” under Regulation YY. These regulations include largely qualitative liquidity risk management practices, including internal liquidity stress testing. We believe that our liquidity risk management and stress testing practices meet or exceed these new standards.

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As presented below, we had an aggregate potential obligation of $66.5 billion to our clients in unused lines of credit at March 31, 2014 . Commitments to extend credit are arrangements to lend to clients who have complied with predetermined contractual obligations. We also had $3.3 billion in letters of credit at March 31, 2014 , most of which are standby letters of credit, which require that we provide funding if certain future events occur. Approximately $1.3 billion of these letters supported variable rate demand obligations at March 31, 2014 . Unused commercial lines of credit have increased since December 31, 2013 , as we continued to provide credit availability to our clients.

	
								
Unfunded Lending Commitments	 	 	Table 21		
(Dollars in millions)	March 31, 2014	 	December 31, 2013	
Unused lines of credit:	 	 	 	
Commercial		$45,235		 		$43,444		
Mortgage commitments 1	2,818		 	2,722		
Home equity lines	11,125		 	11,157		
CRE	2,332		 	2,078		
Credit card	5,030		 	4,708		
Total unused lines of credit		$66,540		 		$64,109		
Letters of credit:	 	 	 	
Financial standby		$3,227		 		$3,256		
Performance standby	63		 	57		
Commercial	25		 	28		
Total letters of credit		$3,315		 		$3,341		
1 Includes IRLC contracts with notional balances of $1.9 billion and $1.8 billion at March 31, 2014 and December 31, 2013 , respectively.
 
Other Market Risk
Except as discussed below, there have been no other significant changes to other market risk as described in our 2013 Annual Report on Form 10-K.
MSR s, which are carried at fair value, totaled $1.3 billion at March 31, 2014 and December 31, 2013 , are managed within established risk limits, and are monitored as part of various governance processes. We originated MSR s with fair values at the time of origination of $32 million and $110 million during the first quarter of 2014 and 2013 , respectively, and recognized a mark-to-market decrease of $81 million and an increase of $16 million in the fair value of our MSR s in the first quarter of 2014 and 2013 , respectively. Increases or decreases in fair value include the decay resulting from the realization of expected monthly net servicing cash flows. We recorded $26 million and $39 million of net losses during the first quarter of 2014 and 2013 , respectively, inclusive of decay and related hedges. The decrease in net losses related to MSR s during the first quarter of 2014 compared to the same period in 2013 was the result of lower decay, partially offset by a decline in hedge performance. Lower decay was driven by a decline in refinance activity due to relatively higher interest rates while the decline in hedge performance was attributable to lower carry income.

OFF-BALANCE SHEET ARRANGEMENTS
See discussion of off-balance sheet arrangements in Note 7 , “Certain Transfers of Financial Assets and Variable Interest Entities,” and Note 12 , “Guarantees,” to the Consolidated Financial Statements in this Form 10-Q.

CONTRACTUAL COMMITMENTS

In the normal course of business, we enter into certain contractual obligations, including obligations to make future payments on debt and lease arrangements, contractual commitments for capital expenditures, and service contracts. At March 31, 2014 , purchase obligations were $330 million, a decline of 15% from December 31, 2013 , due to a reduction in commitments to one supplier that took effect during the first quarter of 2014. Except for the changes noted within the “Borrowings" section of this MD&A , there have been no other material changes in our Contractual Commitments as described in our 2013 Annual Report on Form 10−K.

										

106

BUSINESS SEGMENTS
The following table presents net income/(loss) for our reportable business segments during the quarter ended March 31 :

								
Net Income/(Loss) by Segment	 	 	Table 22		
(Dollars in millions)	2014	 	2013	
Consumer Banking and Private Wealth Management		$152		 		$133		
Wholesale Banking	189		 	191		
Mortgage Banking	15		 	(4	)	
 	 	 	 	
Corporate Other	73		 	60		
Reconciling Items 1	(24	)	 	(28	)	
Total Corporate Other	49		 	32		
Consolidated net income		$405		 		$352		
1 Includes differences between net income/(loss) reported for each business segment using management accounting practices and U.S. GAAP . Prior period information has been restated to reflect changes in internal reporting methodology and inter-segment transfers. See additional information in Note 15 , "Business Segment Reporting," to the Consolidated Financial Statements in this Form 10-Q.

The following table presents average loans and average deposits for our reportable business segments during the quarter ended March 31 :

																
Average Loans and Deposits by Segment	 	 	 	 	 	 	Table 23		
 	Average Loans	 	Average Consumer
and Commercial Deposits	
(Dollars in millions)	2014		2013	 	2014	 	2013	
Consumer Banking and Private Wealth Management		$41,262		 		$40,332		 		$84,550		 		$85,012		
Wholesale Banking	58,934		 	52,494		 	42,094		 	39,115		
Mortgage Banking	28,287		 	27,996		 	1,887		 	3,517		
Corporate Other	42		 	60		 	(135	)	 	11		

												
 	 	 	 	 	 	 	 	 	 	 	 	
See Note 15 , “Business Segment Reporting,” to the Consolidated Financial Statements in this Form 10-Q for discussion of our segment structure, basis of presentation, and internal management reporting methodologies.

BUSINESS SEGMENT RESULTS

Three Months Ended March 31, 2014 vs. 2013

Consumer Banking and Private Wealth Management
Consumer Banking and Private Wealth Management reported net income of $152 million for the three months ended March 31, 2014, an increase of $19 million, or 14%, compared to the same period in 2013. The increase in net income was primarily driven by continued improvement in credit quality resulting in a lower provision for credit losses and a modest increase in noninterest income, which in aggregate more than offset a 1% decline in net interest income and a 1% increase in expenses.

Net interest income was $641 million, a decrease of $8 million, or 1%, compared to the same period in 2013. The decrease was driven by a $0.5 billion decline in average deposit balances and lower spreads on deposits and loans, which was partially offset by higher average loan balances. The $0.9 billion, or 2%, increase in average loans was driven by growth in consumer loans and commercial loans to wealth clients, and was partially offset by home equity line paydowns and a decrease in commercial real estate loans.

Provision for credit losses was $53 million, a decrease of $39 million, or 42%, compared to the same period in 2013. The decrease was driven by declines in net charge-offs of $21 million in home equity lines, $6 million in consumer mortgage loans, $5 million in consumer direct installment loans, and $4 million in commercial loans.

107

Total noninterest income was $361 million, an increase of $4 million, or 1%, compared to the same period in 2013. The increase was largely driven by an approximate 10% increase in wealth management revenue, partially offset by a decrease in service charges on deposits.

Total noninterest expense was $709 million, an increase of $5 million, or 1%, compared to the same period in 2013. An increase in staff expenses related to investments in wealth management related businesses to help us meet more of our clients’ wealth and investment needs was partially offset by decreases in other operating expenses.

Wholesale Banking
Wholesale Banking reported net income of $189 million for the three months ended March 31, 2014, a decrease of $2 million, or 1%, compared to the same period in 2013. The decrease in net income was attributable to an increase in noninterest expense partially offset by a decrease in provision for credit losses and increases in total revenue.

Net interest income was $437 million, a $19 million, or 5%, increase compared to prior year, driven by increases in average loan and deposit balances. Net interest income related to loans increased, as average loan balances grew $6.4 billion, or 12%, led by tax-exempt, commercial real estate, floor plans, and commercial loans. However, heightened competition has intensified pressure on loan pricing resulting in narrower spreads. Net interest income related to client deposits increased as average deposit balances grew $3.0 billion, or 8%, compared to prior year. The deposit mix improved as average lower cost demand deposits increased $1.6 billion, or 8%, accounting for more than half of overall deposit growth.

Provision for credit losses was $23 million, a decrease of $33 million, or 59%, from the prior year. The decline reflects the continued improvement in overall Wholesale Banking credit quality, but was partially offset by a valuation adjustment related to aircraft that were leased under arrangements that qualified as capital leases.

Total noninterest income was $322 million, an increase of $16 million, or 5%, from the prior year as higher investment banking revenue and loan commitment fees more than offset a decline in trading revenue.

Total noninterest expense was $455 million, an increase of $75 million, or 20%, compared to the prior year. The increase was primarily due to the strategic decision to sell investments in Affordable Housing partnerships in the current quarter resulting in a $36 million impairment charge, as well as, an increase in employee compensation driven in part by an adjustment to incentive compensation accruals in the first quarter of 2013. Additionally, staff expenses increased as we continued to make investments to better meet our clients’ needs and augment our capabilities.

Mortgage Banking
Mortgage Banking reported net income of $15 million for the first quarter of 2014, compared to a net loss of $4 million for the first quarter of 2013, an improvement of $19 million. The improvement was driven by declines in provision for credit losses and noninterest expense, partially offset by lower noninterest income.

Net interest income of $134 million for the first quarter of 2014 increased $7 million, or 6%, compared to the first quarter of 2013. The increase was predominantly due to higher net interest income on loans that was partially offset by lower net interest income on LHFS and deposits. Net interest income on loans increased $24 million, or 27%, due to improved spreads on residential mortgages and a $291 million, or 1%, increase in average loan balances. Average LHFS were down $2.0 billion, or 66%, driven by lower production and resulted in a decrease in net interest income of $11 million. Net interest income on deposits decreased $5 million due to a $1.6 billion, or 46%, decrease in total average deposits, offset by improved spreads.

Provision for credit losses was $26 million, a decrease of $38 million, or 59%, compared to the first quarter of 2013. The improvement was largely attributable to $26 million in net charge-offs related to the sale of nonperforming residential mortgage loans included in the first quarter of 2013, and generally improved credit quality.

Total noninterest income was $100 million, a decrease of $98 million, or 49%, compared to the first quarter of 2013. The decrease was predominantly driven by lower mortgage production income, partially offset by higher mortgage servicing income. Mortgage loan production income decreased $116 million due to lower gain on sale revenue and lower production-related fee income, partially offset by a $9 million decline in the mortgage repurchase provision, and improved portfolio valuations. Loan originations were $3.1 billion during the first quarter of 2014, compared to $8.8 billion for the prior year, a decrease of $5.7 billion, or 65%. Mortgage servicing income of $54 million, increased $16 million, or 42%, driven by lower decay and higher servicing fees, offset by less favorable net hedge performance. Total loans serviced were $135.2 billion at March 31, 2014 compared with $142.2 billion at March 31, 2013, down 5%.

108

Total noninterest expense was $187 million, a decline of $82 million, or 30%, compared to the first quarter of 2013. Total staff expense declined $33 million driven by lower staffing levels reflecting the decline in closed loan volumes and on-going efforts to right-size the mortgage business. In addition, lower mortgage production volumes are further reflected in declines in outside processing cost of $9 million and credit services of $7 million. Operating losses declined $9 million driven by lower expenses for mortgage-related legal matters and total allocated costs decreased $15 million.

Corporate Other
Corporate Other net income for the three months ended March 31, 2014 was $73 million, an increase of $13 million, or 22%, compared to the same period in 2013. The increase was primarily due to increases in noninterest income and tax benefits resulting from the recognition of discrete items in the current quarter. These increases to net income were partially offset by a decline in net interest income and higher noninterest expense.

Net interest income was $75 million, a decrease of $11 million, or 13%, compared to the same period in 2013. The decrease was primarily due to lower commercial loan related swap income. Additionally, average long-term debt increased by $2.0 billion, or 25%, and average short-term borrowing increased $2.7 billion, or 98%, compared to the first quarter of 2013 due to balance sheet management activities partially attributable to increased loan demand.

Total noninterest income was $12 million, an increase of $8 million compared to the same period in 2013. The increase was primarily due to a $7 million decline in mark-to-market valuation losses on our public debt and index-linked CDs carried at fair value.

Total noninterest expenses increased $9 million compared to the same period in 2013. The increase was mainly due to higher severance cost, increased debt issuance cost and higher net allocated internal costs compared to prior year. These increases were partially offset by a decline in litigation related expense.

	
		
Item 3.	QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK	

See “Enterprise Risk Management” in the MD&A in this Form 10-Q, which is incorporated herein by reference.

	
		
Item 4.	CONTROLS AND PROCEDURES	
Evaluation of Disclosure Controls and Procedures
The Company conducted an evaluation, under the supervision and with the participation of its CEO and CFO , of the effectiveness of the design and operation of the Company ’s disclosure controls and procedures (as defined in Rule 13a-15(e) of the Exchange Act ) at March 31, 2014 . The Company ’s disclosure controls and procedures are designed to ensure that information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the rules and forms of the SEC , and that such information is accumulated and communicated to the Company ’s management, including its CEO and CFO , as appropriate, to allow timely decisions regarding required disclosure. Based upon the evaluation, the CEO and CFO concluded that the Company ’s disclosure controls and procedures were effective at March 31, 2014 .
Changes in Internal Control over Financial Reporting
There have been no changes to the Company ’s internal control over financial reporting that occurred during the first quarter of 2014 , that have materially affected, or are reasonably likely to materially affect, the Company ’s internal control over financial reporting. The Company has begun implementation of the new Internal Control - Integrated Framework , issued in May 2013 by the Committee of Sponsoring Organizations of the Treadway Commission. The Company will complete this implementation prior to the compliance deadline of December 2014.

109

PART II - OTHER INFORMATION

Item 1.	LEGAL PROCEEDINGS	
The Company and its subsidiaries are parties to numerous claims and lawsuits arising in the normal course of its business activities, some of which involve claims for substantial amounts. Although the ultimate outcome of these suits cannot be ascertained at this time, it is the opinion of management that none of these matters, when resolved, will have a material effect on the Company ’s consolidated results of operations, cash flows, or financial condition. For additional information, see Note 14 , “Contingencies,” to the Consolidated Financial Statements in this Form 10-Q, which is incorporated into this Item 1 by reference.

		
Item 1A.	RISK FACTORS	

The risks described in this report and in the 2013 Annual Report on Form 10-K are not the only risks facing the Company . Additional risks and uncertainties not currently known or that the Company currently deems to be immaterial also may adversely affect the Company 's business, financial condition, or future results. In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, Item 1A., "Risk Factors" in the Company 's 2013 Annual Report on Form 10-K, which could materially affect the Company 's business, financial condition, or future results.

	
		
Item 2.	UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS	
(a) None.
(b) None.
(c) Issuer Purchases of Equity Securities:                        

								
 	 	 	 	 	 	 	Table 24	
 	Common Stock 1	
 	Total number of shares purchased 2	 	Average price paid per share	 	Number of shares purchased as part of publicly announced plans or programs	 	Approximate dollar value of shares that may yet be purchased under the plans or programs
($ in millions)	
January 1 - 31	1,354,345	 	$36.92	 	1,354,345	 	$—	
February 1 - 28	—	 	—	 	—	 	—	
March 1 - 31	17,940	 	$37.36	 	—	 	—	
Total during first quarter of 2014	1,372,285	 	$36.92	 	1,354,345	 	$—	
1 On March 14, 2013, the Company announced that its Board had authorized the repurchase of up to $200 million in shares of the Company 's common stock. This authorization expires December 31, 2016. However, any share repurchase is subject to the approval of the Company 's primary banking regulator as part of the annual capital planning and stress testing process and therefore, this authority effectively expired on March 31, 2014. During the first quarter of 2014, the Company completed the repurchase of authorized shares as approved by the Board and the Federal Reserve in conjunction with the 2013 capital plan.
On March 26, 2014, the Company announced that the Federal Reserve had no objections to the repurchase of up to $450 million of the Company 's outstanding common stock to be completed between April 1, 2014 and March 31, 2015, as part of the Company 's capital plan submitted in connection with the 2014 CCAR .
2 Includes shares repurchased pursuant to SunTrust 's employee stock option plans, pursuant to which participants may pay the exercise price upon exercise of SunTrust stock options by surrendering shares of SunTrust common stock which the participant already owns. SunTrust considers shares so surrendered by participants in SunTrust 's employee stock option plans to be repurchased pursuant to the authority and terms of the applicable stock option plan rather than pursuant to publicly announced share repurchase programs. During the quarter, 17,940 shares of SunTrust common stock were surrendered by participants in SunTrust 's employee stock option plans at an average price per share of $37.36 .
At March 31, 2014 , the Company had authority from its Board to repurchase all of the 13.9 million outstanding stock purchase warrants. However, any such repurchase would be subject to the prior approval of the Federal Reserve .
SunTrust did not repurchase any shares of its Series A Preferred Stock Depositary Shares, Series B Preferred Stock, Series E Preferred Stock Depositary Shares, or warrants to purchase common stock during the first quarter of 2014 , and there was no unused Board authority to repurchase any shares of Series A Preferred Stock Depositary Shares, Series B Preferred Stock, or the Series E Preferred Stock Depositary Shares.

110

	
		
Item 3.	DEFAULTS UPON SENIOR SECURITIES	

None.

Item 4.	MINE SAFETY DISCLOSURES	
Not applicable.

	
		
Item 5.	OTHER INFORMATION	

None.

	
		
Item 6.    	EXHIBITS	

				
Exhibit	Description	  	 	
3.1	Amended and Restated Articles of Incorporation  of the Registrant, restated effective January 16, 2009, incorporated by reference to Exhibit 3.1 to the Registrant's Current Report on Form 8-K filed January 22, 2009, as further amended by Articles of Amendment dated December 19, 2012, incorporated by reference to Exhibit 3.1 to the Registrant's Current Report on Form 8-K filed December 20, 2012.	  	*	
 	 	 	
3.2	Bylaws of the Registrant,  as amended and restated on August 8, 2011, incorporated by reference to Exhibit 3.1 to the Registrant's Quarterly Report on Form 10-Q filed August 9, 2011.	  	*	
 	 	 	
10.1	SunTrust Banks, Inc. Annual Incentive Plan (formerly Management Incentive Plan),  amended and restated as of January 1, 2014, incorporated by reference to Appendix B to the Registrant's definitive proxy statement filed on March 10, 2014.	  	*	
 	 	 	 	
10.2	SunTrust Banks, Inc. 2009 Stock Plan , amended and restated as of January 1, 2011, as further amended effective April 22, 2014, incorporated by reference to Appendix A to the Registrant's definitive proxy statement filed on March 10, 2014.	  	*	
 	 	 	 	
10.3	Executive Severance Plan  effective April 22, 2014, incorporated by reference to Exhibit 10.2 to the Registrant's Current Report filed April 23, 2014.	 	*	
 	 	 	 	
10.4	Form of Restricted Stock Unit Agreement,  2014 Return on Tangible Common Equity, incorporated by reference to Exhibit 10.3 to the Registrant's Current Report filed April 23, 2014.	 	*	
 	 	 	 	
10.5	Form of Time-Vested Restricted Stock Unit Agreement,  2014 Type I, incorporated by reference to Exhibit 10.4 to the Registrant's Current Report filed April 23, 2014.	 	*	
 	 	 	 	
10.6	Form of Time-Vested Restricted Stock Unit Agreement,  2014 Type II, incorporated by reference to Exhibit 10.5 to the Registrant's Current Report filed April 23, 2014.	 	*	
 	 	 	 	
31.1	Certification of Chairman and Chief Executive Officer  pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.	  	**	
 	 	 	 	
31.2	Certification of Corporate Executive Vice President and Chief Financial Officer  pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.	  	**	
 	 	 	 	
32.1	Certification of Chairman and Chief Executive Officer  pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.	  	**	
 	 	 	 	
32.2	Certification of Corporate Executive Vice President and Chief Financial Officer  pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.	  	**	
 	 	 	 	
101.1	Interactive Data File.	 	**	

	
		
*	incorporated by reference	
**	filed herewith	

111

	

	

SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		
 	SunTrust Banks, Inc.	
 	(Registrant)	

	
		
 	/s/ Thomas E. Panther	
 	Thomas E. Panther, Senior Vice President and Director of
Corporate Finance and Controller (on behalf of the
Registrant and as Principal Accounting Officer)	
Date: May 7, 2014 .

112

EXHIBIT 31.1
CERTIFICATION PURSUANT TO
SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
SEC RELEASE NO. 33-8124
I, William H. Rogers, Jr., certify that:

(1)	I have reviewed this quarterly report on Form 10-Q of SunTrust Banks, Inc.;	

(2)	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;	

(3)	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;	

(4)	The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:	

a.	Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;	

b.	Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;	

c.	Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and	

d.	Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and	

(5)	The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):	

a.	All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and	

b.	Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.	
Date: May 7, 2014 .

/s/ William H. Rogers, Jr.                 
William H. Rogers, Jr.,
Chairman and Chief Executive Officer

EXHIBIT 31.2
CERTIFICATION PURSUANT TO
SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
SEC RELEASE NO. 33-8124
I, Aleem Gillani, certify that:

(1)	I have reviewed this quarterly report on Form 10-Q of SunTrust Banks, Inc.;	

(2)	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;	

(3)	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;	

(4)	The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:	

a.	Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;	

b.	Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;	

c.	Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and	

d.	Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and	

(5)	The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):	

a.	All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and	

b.	Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.	
Date: May 7, 2014 .
/s/ Aleem Gillani                 
Aleem Gillani, Corporate Executive
Vice President and Chief Financial Officer

EXHIBIT 32.1
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the quarterly report on Form 10-Q of SunTrust Banks, Inc. (the “Company”) for the quarter ended March 31, 2014 , as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, William H. Rogers, Jr., Chairman and Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:
		
(1)	The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and	
		
(2)	The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.	
Date: May 7, 2014 .

/s/ William H. Rogers, Jr.                 
William H. Rogers, Jr.,
Chairman and Chief Executive Officer

EXHIBIT 32.2
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the quarterly report on Form 10-Q of SunTrust Banks, Inc. (the “Company”) for the quarter ended March 31, 2014 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Aleem Gillani, Corporate Executive Vice President and Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:
(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and
(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
Date: May 7, 2014 .

/s/ Aleem Gillani                 
Aleem Gillani, Corporate Executive
Vice President and Chief Financial Officer